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Windows 7: Hangs and BSODs, maybe related to standby?


05 Apr 2010   #1

Win7 Professional 64-bit
 
 
Hangs and BSODs, maybe related to standby?

Hello,
I have been experiencing off-and-on hang-ups and BSODs on my HTPC over the past few weeks. I initially noticed the problem after the computer went into standby mode (either I'd put the computer into standby or it would go into standby after the set amount of time had elapsed) and when I returned to the computer, the power indicator was lit (i.e. out of standby) but the screen was blank and the computer was unresponsive. Sometimes, I'd find that the computer had rebooted itself while it was unattended and I'd see the "unexpected shutdown" error message. I changed my power settings to always on, but I'd still occasionally get the unexpected shutdown messages. Most recently, I've been getting more and more BSODs: during start-up or when coming out of standby, sometimes it would start up fully but within a few minutes, I'd get a BSOD, sometimes a BSOD loop and I'd just shutdown and walk away.

I've dabbled into looking at the minidumps and event logs. The event log mentioned an issue with Microsoft Security Essentials, so I uninstalled and reinstalled that. Unfortunately, I wasn't able to make much sense of the minidumps. One mentioned memory corruption, so I ran the Windows Memory Diagnostic tool and it didn't find any errors. I'm currently running Memtest86+ (so far one pass without errors, but I hear it's good to let it run for several hours).

I ran the SF Diagnostic Tool and attached the results. I did have to remove the memory.dmp file from the ZIP in order to meet the max file size for attachments. Thanks in advance for any help you might be able to offer.

Mike

EDIT: System specs in profile

My System SpecsSystem Spec
.

05 Apr 2010   #2

Windows 7 Professional x64
 
 

Welcome!

I do see memory corruption as one of the causes. I suggest running Memtest for at least 5 passes, more if you have lots of RAM.

I also see netio.sys as a cause in one of them, which, as you can guess, is a network driver.

I suggest updating your network card drivers too.

In addition, you may want to run a system files check. Open an elevated command prompt and enter sfc /scannow.
My System SpecsSystem Spec
05 Apr 2010   #3

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mikepdc View Post
Hello,
I have been experiencing off-and-on hang-ups and BSODs on my HTPC over the past few weeks. I initially noticed the problem after the computer went into standby mode (either I'd put the computer into standby or it would go into standby after the set amount of time had elapsed) and when I returned to the computer, the power indicator was lit (i.e. out of standby) but the screen was blank and the computer was unresponsive. Sometimes, I'd find that the computer had rebooted itself while it was unattended and I'd see the "unexpected shutdown" error message. I changed my power settings to always on, but I'd still occasionally get the unexpected shutdown messages. Most recently, I've been getting more and more BSODs: during start-up or when coming out of standby, sometimes it would start up fully but within a few minutes, I'd get a BSOD, sometimes a BSOD loop and I'd just shutdown and walk away.

I've dabbled into looking at the minidumps and event logs. The event log mentioned an issue with Microsoft Security Essentials, so I uninstalled and reinstalled that. Unfortunately, I wasn't able to make much sense of the minidumps. One mentioned memory corruption, so I ran the Windows Memory Diagnostic tool and it didn't find any errors. I'm currently running Memtest86+ (so far one pass without errors, but I hear it's good to let it run for several hours).

I ran the SF Diagnostic Tool and attached the results. I did have to remove the memory.dmp file from the ZIP in order to meet the max file size for attachments. Thanks in advance for any help you might be able to offer.

Mike

EDIT: System specs in profile
Hello Mike Welcome to SF !!

I run Dump files and checked the Logs that was posted. I guess the problem is with your Video Card i.e. nvlddmkm.sys.

I would recommend to Uninstall the existing driver completely follow this link for instructions Info: nVidia Driver Cleaning Guide - Overclock.net - Overclocking.net and download a fresh copy from the nVidia website and install them. Uninstall any third party antivirus or Firewall installed in your Computer and see whether that makes any difference. Download Malwarebytes and run a complete scan. Make sure you have the latest BIOS Firmware.

Here is the link for more information on crash http://www.sevenforums.com/crash-loc...eshooting.html

Hardware Diagnostic

Quote:
Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
SF Diagnostic Report



Update the following Driver

Code:
atinavrr.sys Fri May 09 08:22:47 2008
Bugcheck Analysis

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8004ab2130, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800499b220, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
Debugging Details:
------------------
 
FAULTING_IP: 
nvlddmkm+e7220
fffff880`0499b220 803d31c0960000  cmp     byte ptr [nvlddmkm+0xa53258 (fffff880`05307258)],0
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
CURRENT_IRQL:  0
STACK_TEXT:  
fffff880`05a17988 fffff880`03e90ef8 : 00000000`00000116 fffffa80`04ab2130 fffff880`0499b220 00000000`00000000 : nt!KeBugCheckEx
fffff880`05a17990 00000000`00000116 : fffffa80`04ab2130 fffff880`0499b220 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`05a17998 fffffa80`04ab2130 : fffff880`0499b220 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`05a179a0 fffff880`0499b220 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`04ab2130
fffff880`05a179a8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`03e90c02 : nvlddmkm+0xe7220
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
nvlddmkm+e7220
fffff880`0499b220 803d31c0960000  cmp     byte ptr [nvlddmkm+0xa53258 (fffff880`05307258)],0
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  nvlddmkm+e7220
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME:  nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4abfff56
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
Windows Event Log Errors

Code:
Volume Shadow Copy Service error: Writer with name WMI Writer and ID {a6ad56c2-b509-4e6c-bb19-49d8f43532f0} attempted to subscribe in safe mode. 
Operation:
   Initializing Writer
Context:
   Writer Class Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Name: WMI Writer
 
Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Audio Device Graph Isolation because of this error.
 
Program: Windows Audio Device Graph Isolation
File: 
The error value is listed in the Additional Data section.
 
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
 - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
 - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Hope this helps,
Captain
My System SpecsSystem Spec
.


02 May 2010   #4

Win7 Professional 64-bit
 
 

Hello again,
Thanks for your help. I followed your suggestions and the system was stable for about a week. It then started crashing again, sometimes with BSODs and sometimes freezing. I've attached the results of another run of the diag tool (like last time, I removed memory.dmp to meet max file size).

Here were your suggestions from the last time I posted and what happened:
Memtest: no problems after five passes
HD diag: no problems
Network driver: latest already installed
HDMI audio: installed driver
Video: updated driver
ATI TV tuner: updated driver
BIOS: latest already installed
Malwarebytes: no problems
SFC: no problems

Any help you can offer is greatly appreciated!
Mike
My System SpecsSystem Spec
02 May 2010   #5

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

My System SpecsSystem Spec
02 May 2010   #6

Win7 Professional 64-bit
 
 

Hi there,
Thanks for responding so quickly. I ran the Furmark test. At default settings from the Furmark website (fullscreen, msaa none, 1280x1024, 1 minute), the benchmark score was 220 with max GPU temp of 68C. I ran the stability test at 1920x1080 for 15 minutes (an amount of time I found recommended on another site) and didn't experience any problems. The max temp was 72C.

I also found that updated drivers for my video card were released recently, so I updated those too. I'm going to let the computer run without going into standby for a while and see how it goes.
My System SpecsSystem Spec
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 Hangs and BSODs, maybe related to standby?




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