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Windows 7: Intermittent Freezing/Crashing - only 1 BSOD

06 Apr 2010   #1

Windows 7 64-bit
 
 
Intermittent Freezing/Crashing - only 1 BSOD

Hi guys, I'm new to this forum. In the past when I would search Google this forum has provided valuable incite into resolving issues. I have one of which I do not know the culprit and am coming here to see if someone could help. I built a new PC and I've been having intermittent freezing issues with it and I don't know what it could be. I've updated the BIOS on the motherboard, check my components for the latest drivers. Yesterday I installed the latest drivers for my graphics card and that actually seemed to stabilize the machine. However about an hour it froze, and this time it gave me a BSOD, before when it would freeze I would have to hold the power button down. So I'm attaching my DMP file in hopes someone could offer advice. Thanks for reading, awaiting your response.

My System SpecsSystem Spec
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08 Apr 2010   #2
Microsoft MVP

 
 

Well, 1 dump file is better than none - so let's have a look at what you've got.

The memory dump is a STOP 0x1E error (more info here: BSOD Index )

It blames ntkrnlmp.exe - the kernel (core) of the Operating System. Because of this, ntkrnlmp.exe probably isn't to blame. If it was, you'd be experiencing many more problems than you are having now.

The dump file shows that you have an older driver for a device manufactured by Silex Technologies. Please remove the device and it's drivers to see if that stops the BSOD's. If it does, then please download the latest Windows 7 driver from the Silex website (Silex Support & Downloads ) and install it (if you wish to use the device again)

If all of this doesn't fix the problem, then please do the following:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Then, if it's still BSODing - please run Driver Verifier according to these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
17 Apr 2010   #3

Windows 7 64-bit
 
 

Thought I would post back to give you an update usasma. After I uninstalled the software from SILEX, it was a Vitural USB program for my router, it still froze. For some reason I did some more research on my RAM and found out from the manufacturer that it wasn't compatible with my 1156 motherboard. Even though ASUS had it on it's QVL. So I got some compatible RAM from them and the PC has been running for nearly 72 hours with no freezing/crashing. I guess that was the problem. I wanted to thank you for your help and expertise usasma
My System SpecsSystem Spec
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17 Apr 2010   #4
Microsoft MVP

 
 

Thanks for letting us know!
My System SpecsSystem Spec
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 Intermittent Freezing/Crashing - only 1 BSOD





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