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Windows 7: Hi, what is causing this BSOD ?

06 Apr 2010   #1
JordanJP

Windows 7 baby ! : D
 
 
Hi, what is causing this BSOD ?

Whenever I try to put my laptop into sleep mode, it always just hangs and then about 10 mins later it will automatically restart and I'll get a message saying :

"Windows has recovered from an unexpected shutdown

I'm including the .dmp file in hope that someone can find the culprit ! I'm certain it's a driver issue I just don't know which one.

I'm running Win 7 Home Premium 32

Thanks I hope to get to the bottom of this once and for all !


My System SpecsSystem Spec
.
06 Apr 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by JordanJP View Post
Whenever I try to put my laptop into sleep mode, it always just hangs and then about 10 mins later it will automatically restart and I'll get a message saying :

"Windows has recovered from an unexpected shutdown

I'm including the .dmp file in hope that someone can find the culprit ! I'm certain it's a driver issue I just don't know which one.

I'm running Win 7 Home Premium 32

Thanks I hope to get to the bottom of this once and for all !
The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds



Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\040610-41433-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`82976ad4?
Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Machine Name:
Kernel base = 0x82850000 PsLoadedModuleList = 0x82998810
Debug session time: Tue Apr  6 00:27:35.066 2010 (GMT-4)
System Uptime: 0 days 6:01:53.157
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
..........
My System SpecsSystem Spec
06 Apr 2010   #3
Jonathan_King

Windows 7 Professional x64
 
 

Ken, he has Vista. See the other thread he made.
My System SpecsSystem Spec
.

06 Apr 2010   #4
nickle

Windows 7
 
 

Sleep is a power management option which is controlled by the bios. Therefore make sure that you have the most current bios installed.

I have found a site from e-machines which you can use to update your drivers and bios: eMachines Support: Drivers and Downloads.

The symbols for your windows build 16481 have not been compiled by Microsoft on the symbol server.
My System SpecsSystem Spec
06 Apr 2010   #5
JordanJP

Windows 7 baby ! : D
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Ken, he has Vista. See the other thread he made.
no I don't have vista I am in fact running a genuine copy of Win 7 that I bought. I did have vista but not long ago I formatted and installed 7.

I am not using a torrent version of the os and I'll be activating windows right now.
My System SpecsSystem Spec
06 Apr 2010   #6
JordanJP

Windows 7 baby ! : D
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by JordanJP View Post
Whenever I try to put my laptop into sleep mode, it always just hangs and then about 10 mins later it will automatically restart and I'll get a message saying :

"Windows has recovered from an unexpected shutdown

I'm including the .dmp file in hope that someone can find the culprit ! I'm certain it's a driver issue I just don't know which one.

I'm running Win 7 Home Premium 32

Thanks I hope to get to the bottom of this once and for all !
The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds



Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\040610-41433-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`82976ad4?
Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Machine Name:
Kernel base = 0x82850000 PsLoadedModuleList = 0x82998810
Debug session time: Tue Apr  6 00:27:35.066 2010 (GMT-4)
System Uptime: 0 days 6:01:53.157
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
..........
ok so I activated my Windows 7 Home Premium, I ran that sfc.exe /scannow and after the process it told me that : "Windows Resource Protection did not find any integrity violations".

Now I will open a support incident to see if MS can hopefully fix the problem.

Finally regarding reformatting, yesterday I just formatted and installed a fresh copy of Win 7. So I don't particularly feel like reformatting again.

Thanks I'll report back
My System SpecsSystem Spec
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 Hi, what is causing this BSOD ?




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