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| 06 Apr 2010 | #1 |
| | Hi, what is causing this BSOD ? Whenever I try to put my laptop into sleep mode, it always just hangs and then about 10 mins later it will automatically restart and I'll get a message saying : "Windows has recovered from an unexpected shutdown I'm including the .dmp file in hope that someone can find the culprit !  I'm certain it's a driver issue I just don't know which one.I'm running Win 7 Home Premium 32 Thanks I hope to get to the bottom of this once and for all ! |
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| 06 Apr 2010 | #2 |
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Quote: Originally Posted by JordanJP  Whenever I try to put my laptop into sleep mode, it always just hangs and then about 10 mins later it will automatically restart and I'll get a message saying : "Windows has recovered from an unexpected shutdown I'm including the .dmp file in hope that someone can find the culprit ! I'm certain it's a driver issue I just don't know which one.I'm running Win 7 Home Premium 32 Thanks I hope to get to the bottom of this once and for all ! Please do the following: - activate/validate the Windows installation at Genuine Microsoft Software - run sfc.exe /scannow to replace any problem files - open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center ) - If that doesn't fix it, then wipe the hard drive and reinstall Windows - don't use "leaked"/torrent builds Code: Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\040610-41433-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`82976ad4? Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Windows 7 Kernel Version 7600 UP Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16481.x86fre.win7_gdr.091207-1941 Machine Name: Kernel base = 0x82850000 PsLoadedModuleList = 0x82998810 Debug session time: Tue Apr 6 00:27:35.066 2010 (GMT-4) System Uptime: 0 days 6:01:53.157 Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Loading Kernel Symbols ............................................................... ................................................................ ..................... Loading User Symbols Loading unloaded module list .......... |
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| 06 Apr 2010 | #3 |
| | Ken, he has Vista. See the other thread he made. |
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| 06 Apr 2010 | #4 |
| | Sleep is a power management option which is controlled by the bios. Therefore make sure that you have the most current bios installed. I have found a site from e-machines which you can use to update your drivers and bios: eMachines Support: Drivers and Downloads. The symbols for your windows build 16481 have not been compiled by Microsoft on the symbol server. |
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| 06 Apr 2010 | #5 |
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Quote: Originally Posted by Jonathan_King Ken, he has Vista. See the other thread he made. I am not using a torrent version of the os and I'll be activating windows right now. |
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| 06 Apr 2010 | #6 |
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Quote: Originally Posted by zigzag3143
Quote: Originally Posted by JordanJP Whenever I try to put my laptop into sleep mode, it always just hangs and then about 10 mins later it will automatically restart and I'll get a message saying : "Windows has recovered from an unexpected shutdown I'm including the .dmp file in hope that someone can find the culprit ! I'm certain it's a driver issue I just don't know which one.I'm running Win 7 Home Premium 32 Thanks I hope to get to the bottom of this once and for all ! Please do the following: - activate/validate the Windows installation at Genuine Microsoft Software - run sfc.exe /scannow to replace any problem files - open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center ) - If that doesn't fix it, then wipe the hard drive and reinstall Windows - don't use "leaked"/torrent builds Code: Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\040610-41433-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`82976ad4? Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Windows 7 Kernel Version 7600 UP Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16481.x86fre.win7_gdr.091207-1941 Machine Name: Kernel base = 0x82850000 PsLoadedModuleList = 0x82998810 Debug session time: Tue Apr 6 00:27:35.066 2010 (GMT-4) System Uptime: 0 days 6:01:53.157 Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Loading Kernel Symbols ............................................................... ................................................................ ..................... Loading User Symbols Loading unloaded module list .......... Now I will open a support incident to see if MS can hopefully fix the problem. Finally regarding reformatting, yesterday I just formatted and installed a fresh copy of Win 7. So I don't particularly feel like reformatting again. Thanks I'll report back |
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Hi, what is causing this BSOD ? problems?
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