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Windows 7: First BSOD problem

06 Apr 2010   #1

windows 7 finally
 
 
First BSOD problem

i have windows 7 on my pc for about a week now and the first bsod arrives .unfortunately i could;d make a picture of the error message in the bsod bun a found in my computer>manage >event viewer the error so i will post some pictures of the error message hopping that you all could help me .thx

http://img163.imageshack.us/img163/2828/capture23c.jpg http://img151.imageshack.us/img151/4203/123lk.jpg

http://img397.imageshack.us/img397/4333/capturer.jpg
http://img535.imageshack.us/img535/2909/33123.jpg


My System SpecsSystem Spec
.

06 Apr 2010   #2

Windows 7 Professional x64
 
 

Could you please upload your dmp files for us? http://www.sevenforums.com/crash-loc...lem.htmlThanks,
~JK
My System SpecsSystem Spec
06 Apr 2010   #3

windows 7 finally
 
 

here are the dmp files
My System SpecsSystem Spec
.


06 Apr 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sonnycrys View Post
i have windows 7 on my pc for about a week now and the first bsod arrives .unfortunately i could;d make a picture of the error message in the bsod bun a found in my computer>manage >event viewer the error so i will post some pictures of the error message hopping that you all could help me .thx

http://img163.imageshack.us/img163/2828/capture23c.jpg http://img151.imageshack.us/img151/4203/123lk.jpg

http://img397.imageshack.us/img397/4333/capturer.jpg
http://img535.imageshack.us/img535/2909/33123.jpg
We actually need the DMP file created. Use these to find and upload it to us. http://www.sevenforums.com/crash-loc...d-problem.html


Let us know if you need help

Ken
My System SpecsSystem Spec
06 Apr 2010   #5

windows 7 finally
 
 

here are the dmp
My System SpecsSystem Spec
06 Apr 2010   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sonnycrys View Post
here are the dmp
This crash was caused by wow.exe (windows on windows--32 bit emulator).

Because OS files were involved I woud run a system file check
type cmd in search>right click and run as admin>sfc /scannow (note the space between sfc and "/")

Let us know the results

Ken

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\040610-17921-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0284b000 PsLoadedModuleList = 0xfffff800`02a88e50
Debug session time: Tue Apr  6 10:34:13.476 2010 (GMT-4)
System Uptime: 0 days 6:45:21.242
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000288701e, fffff880074a3e20, 0}

Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000288701e, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880074a3e20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
fffff800`0288701e f00fba3100      lock btr dword ptr [rcx],0

CONTEXT:  fffff880074a3e20 -- (.cxr 0xfffff880074a3e20)
rax=fffffa8001b6a8d0 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa8001b6a8d0 rsi=00000000ffffffff rdi=fffffa8001b6a8d0
rip=fffff8000288701e rsp=fffff880074a4800 rbp=0000000000000001
 r8=0000000000000000  r9=0000000000000000 r10=00000000000026f4
r11=fffff880074a4850 r12=0000000000000000 r13=0000000000000001
r14=0000000000000000 r15=fffff900c2dfc9f0
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+0x26:
fffff800`0288701e f00fba3100      lock btr dword ptr [rcx],0 ds:002b:00000000`00000000=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  Wow.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8000288701e

STACK_TEXT:  
fffff880`074a4800 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+0x26


FOLLOWUP_IP: 
nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
fffff800`0288701e f00fba3100      lock btr dword ptr [rcx],0

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

STACK_COMMAND:  .cxr 0xfffff880074a3e20 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26

BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26

Followup: MachineOwner
---------
My System SpecsSystem Spec
06 Apr 2010   #7

windows 7 finally
 
 

My System SpecsSystem Spec
06 Apr 2010   #8

Windows 7 Professional x64
 
 

Try running SFC again. Sometimes it fixes more files the second time around.

Other than that, we can hope the BSODs go away now. If not, it's time for a repair install.
My System SpecsSystem Spec
06 Apr 2010   #9

windows 7 finally
 
 

i run the test 3 times and the result is the same as above
My System SpecsSystem Spec
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 First BSOD problem




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