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Windows 7: BSOD when I plugin a Memory stick

08 Apr 2010   #1

Windows 7 Professional 32bit
 
 
BSOD when I plugin a Memory stick

Hello guys!
I get the BSOD crash memory dump after plug in a Sony Storage Media USB Device (4GB). Those are the stop info:
00000008E (060000005, 082CD02EE, 08A5976A0, 000000000)
After restarting (with the stick plugged in) all seams to be fine and I can normally use and work with the content on the stick.
If you please could look at the memory dump file and explain me why is that happening I will be thankful.

My System SpecsSystem Spec
.

08 Apr 2010   #2

 
Bin it

I've never heard of a USB drive causing BSOD, but its definately got something to do with the device driver or the USB drie itself is broken.
See if you can uninstall the driver, restart Windows and plug in the USB drive again.

To be honest these things are so chep these days, if I was you I'd just bin it and get something else (not Sony).
My System SpecsSystem Spec
08 Apr 2010   #3

Windows 7 Professional 32bit
 
 

Thanks for reply
Here are the Event Viewer info:

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 8.4.2010. 11:13:31
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: BORIS-DESKTOP
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000008e (0xc0000005, 0x82cd02ee, 0x8a5976a0, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040810-14898-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-04-08T09:13:31.000000000Z" />
<EventRecordID>51554</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>BORIS-DESKTOP</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x0000008e (0xc0000005, 0x82cd02ee, 0x8a5976a0, 0x00000000)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">040810-14898-01</Data>
</EventData>
</Event>

I will change the memory stick to the new one but I'm still curios what was the problem. What kind of bugcheck was it? The content is clean (ESET 32, Malwarebytes, Spybot).
For now I' disabled Autoplay in gpedit.msc.

Thanks again!
My System SpecsSystem Spec
.


08 Apr 2010   #4

Windows 7 Professional x64
 
 

It looks like part of your Acronis is causing the problems. Here's a very informative article I found: Interesting Issue with Acronis True Image Home 2010 - Windows Enterprise Desktop

I suggest following the advice in that link, and if it doesn't work, uninstall Acronis.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_040810-14898-01.zip\040810-14898-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Machine Name:
Kernel base = 0x82a53000 PsLoadedModuleList = 0x82b9b810
Debug session time: Thu Apr  8 05:04:36.335 2010 (GMT-4)
System Uptime: 0 days 0:33:30.067
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 82cd02ee, 8a5976a0, 0}

*** WARNING: Unable to verify timestamp for tdrpm251.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpm251.sys
Probably caused by : tdrpm251.sys ( tdrpm251+2b5cf )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 82cd02ee, The address that the exception occurred at
Arg3: 8a5976a0, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ObpQueryNameString+2b
82cd02ee 0fb6460c        movzx   eax,byte ptr [esi+0Ch]

TRAP_FRAME:  8a5976a0 -- (.trap 0xffffffff8a5976a0)
ErrCode = 00000000
eax=8a597768 ebx=00000000 ecx=00000000 edx=8a5977c0 esi=0000101b edi=00001033
eip=82cd02ee esp=8a597714 ebp=8a597778 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
nt!ObpQueryNameString+0x2b:
82cd02ee 0fb6460c        movzx   eax,byte ptr [esi+0Ch]     ds:0023:00001027=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 82cd0a7a to 82cd02ee

STACK_TEXT:  
8a597778 82cd0a7a 00001033 84e3ab70 00000080 nt!ObpQueryNameString+0x2b
8a597794 892465cf 00001033 84e3ab70 00000080 nt!ObQueryNameString+0x18
WARNING: Stack unwind information not available. Following frames may be wrong.
8a597798 00000000 84e3ab70 00000080 8a5977c0 tdrpm251+0x2b5cf


STACK_COMMAND:  kb

FOLLOWUP_IP: 
tdrpm251+2b5cf
892465cf ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  tdrpm251+2b5cf

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tdrpm251

IMAGE_NAME:  tdrpm251.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a72f8eb

FAILURE_BUCKET_ID:  0x8E_tdrpm251+2b5cf

BUCKET_ID:  0x8E_tdrpm251+2b5cf

Followup: MachineOwner
---------
My System SpecsSystem Spec
08 Apr 2010   #5

Windows 7 Professional 32bit
 
 

Jonathan_King thanks for reply and detailed report .
Acronis is working flawlessly regardless what USB device I plug in, only these older memory stick is the reason for confusion. Strange, on my Asus Eee PC 1201N is the same Acronis version and the "atrocious" stick is working normally with AutoPlay enabled. I hope the reason is the older stick and maybe other settings, just not (please God) Acronis, so I'll move all files to the new external drive.
My System SpecsSystem Spec
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 BSOD when I plugin a Memory stick





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