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Windows 7: Windows 7 unexpected shutdown =(

08 Apr 2010   #1
Kipe

Windows 7 Ultimate
 
 
Windows 7 unexpected shutdown =(

I'm using my pc normaly and dunno why, i got that shutdown, i've count the number of shutdowns... since 1 week.. like 3 per day

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1034
Additional information about the problem:
BCCode: a
BCP1: B43FFFC0
BCP2: 00000002
BCP3: 00000001
BCP4: 830987B8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\040710-14773-01.dmp
C:\Users\Kipe\AppData\Local\Temp\WER-215905-0.sysdata.xml
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My System SpecsSystem Spec
.
08 Apr 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If you follow these instructions you will be helped.

http://www.sevenforums.com/crash-loc...d-problem.html
My System SpecsSystem Spec
08 Apr 2010   #3
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Probably a bad hardware driver. Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL
My System SpecsSystem Spec
.

08 Apr 2010   #4
Kipe

Windows 7 Ultimate
 
 

sorry i'm a newbie in this foro, now the post has the attached files
(thanks richc46)
My System SpecsSystem Spec
08 Apr 2010   #5
Kipe

Windows 7 Ultimate
 
 

This its a Report of MAMB (the last notepad what it give us when that finish, and a SS of that )

i dunno if i must hope in this removed infected files to finish my blue screen..

(i was searching in the forum and i've saw Captain Sparrow post bout MAMB..) well now i'm restarting my computer
My System SpecsSystem Spec
08 Apr 2010   #6
Kipe

Windows 7 Ultimate
 
 

that didnt work, i've restarted and paf.. blue screen
My System SpecsSystem Spec
09 Apr 2010   #7
Jonathan_King

Windows 7 Professional x64
 
 

Those dmps were generally uninformative, as the Windows Debugging Tools aren't able to access symbols for your operating system files from the Microsoft Symbol Server.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

One more tip: you may try uninstalling McAfee completely, as one of the dmps hinted at that. Install Microsoft Security Essentials instead.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp2_minidump.zip\040710-14773-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Machine Name:
Kernel base = 0x83017000 PsLoadedModuleList = 0x83156570
Debug session time: Wed Apr  7 01:33:33.611 2010 (GMT-4)
System Uptime: 0 days 4:40:49.453
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {b43fffc0, 2, 1, 830987b8}

*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
***** Kernel symbols are WRONG. Please fix symbols to do analysis.


*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
Probably caused by : mfehidk.sys ( mfehidk+161e3 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
09 Apr 2010   #8
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

just one addition. If you decide to uninstall McAfee, you need to use the McAfee removal tool (mcpr.exe) and follow their instructions. How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)
My System SpecsSystem Spec
09 Apr 2010   #9
Kipe

Windows 7 Ultimate
 
 

=\ now i cant open explorer ( internet explorer), and i dont have any more programs to explore internet on my notebook...
i'm now in my other pc..
google chrome or mozilla works to make fixes with microsoft pages? :s or to revalidate my windows seven?
My System SpecsSystem Spec
09 Apr 2010   #10
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by Kipe View Post
=\
google chrome or mozilla works to make fixes with microsoft pages? :s or to revalidate my windows seven?
If you have problems with Microsost sites using FF, install the addon , Coral IE Tab. This will let you open a site with FF using the IE engine.
My System SpecsSystem Spec
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 Windows 7 unexpected shutdown =(




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