System: Dell Studio XPS 1340
Core 2 Duo 2.4GHz
4GB 1066MHz RAM
320GB 7200rpm HDD
Nvidia Geforce 9400G M
OS: Windows 7 Ultimate x64
Issue: BSOD upon starting installer for HDTune Pro 4.01
Dump file attached.
Help me out, guys.
The main cause appears to be the driver nvstore64.sys
I have a sneaking suspicion that it might be linked to this driver that I installed from the dell website:
Drivers and Downloads What do you guys think?
Hello Welcome to SF !!
You were right it's indeed referring to nvstore64.sys that appears to from nVidia. So i would recommend to uninstall all the nVidia components. Then go to nVidia's website and download the latest drivers. Please don't use Windows Update. Also update your RAID drivers. Check for BIOS Firmware updates. If your Overclocking please stop. Rese your BIOS to default values.
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {0, 2, 0, fffff880010d776e}
Unable to load image \SystemRoot\system32\DRIVERS\nvstor64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvstor64.sys
*** ERROR: Module load completed but symbols could not be loaded for nvstor64.sys
Probably caused by : nvstor64.sys ( nvstor64+1a76e )
Followup: MachineOwner
---------
0: kd> !analyze -v; kv; k; r; lmnt; lmntsm
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880010d776e, address which referenced memory
Debugging Details:
------------------
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d050e0
0000000000000000
CURRENT_IRQL: 2
FAULTING_IP:
nvstor64+1a76e
fffff880`010d776e 833900 cmp dword ptr [rcx],0
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
PROCESS_NAME: System
TRAP_FRAME: fffff80000b9c7d0 -- (.trap 0xfffff80000b9c7d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa8003cb6318 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880010d776e rsp=fffff80000b9c960 rbp=fffffa8003cb6000
r8=0000000000000000 r9=0000000000000001 r10=fffffa8003cb66c2
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
nvstor64+0x1a76e:
fffff880`010d776e 833900 cmp dword ptr [rcx],0 ds:0168:00000000`00000000=????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002ace469 to fffff80002acef00
STACK_TEXT:
fffff800`00b9c688 fffff800`02ace469 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00b9c690 fffff800`02acd0e0 : 00000000`00401902 fffff880`0379a380 fffffa80`00000050 00000000`10153dfe : nt!KiBugCheckDispatch+0x69
fffff800`00b9c7d0 fffff880`010d776e : fffff880`0379a380 fffff880`010c8483 fffff880`010e7c50 fffffa80`04be1040 : nt!KiPageFault+0x260
fffff800`00b9c960 fffff880`0379a380 : fffff880`010c8483 fffff880`010e7c50 fffffa80`04be1040 00000000`00000103 : nvstor64+0x1a76e
fffff800`00b9c968 fffff880`010c8483 : fffff880`010e7c50 fffffa80`04be1040 00000000`00000103 fffffa80`05bd7d10 : 0xfffff880`0379a380
fffff800`00b9c970 fffff880`010e7c50 : fffffa80`04be1040 00000000`00000103 fffffa80`05bd7d10 00000000`00000000 : nvstor64+0xb483
fffff800`00b9c978 fffffa80`04be1040 : 00000000`00000103 fffffa80`05bd7d10 00000000`00000000 fffffa80`03cb6000 : nvstor64+0x2ac50
fffff800`00b9c980 00000000`00000103 : fffffa80`05bd7d10 00000000`00000000 fffffa80`03cb6000 fffff880`0379a380 : 0xfffffa80`04be1040
fffff800`00b9c988 fffffa80`05bd7d10 : 00000000`00000000 fffffa80`03cb6000 fffff880`0379a380 fffff880`010cb0ca : 0x103
fffff800`00b9c990 00000000`00000000 : fffffa80`03cb6000 fffff880`0379a380 fffff880`010cb0ca fffffa80`03cb6210 : 0xfffffa80`05bd7d10
STACK_COMMAND: kb
FOLLOWUP_IP:
nvstor64+1a76e
fffff880`010d776e 833900 cmp dword ptr [rcx],0
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: nvstor64+1a76e
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nvstor64
IMAGE_NAME: nvstor64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4b9592d4
FAILURE_BUCKET_ID: X64_0xD1_nvstor64+1a76e
BUCKET_ID: X64_0xD1_nvstor64+1a76e
Hope this helps,
Captain