Windows 7 crushing and restarting

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  1. Oberon
    Posts : 8
    Windows 7
       New #1

    Windows 7 crushing and restarting


    Hello my new friends

    i am an italian reader of this forum (i'm sorry for my ugly english), and i have a problem: my win7 os restart everytime he wants. Sometime he just crushes in a grey screen, sometime crashes while browsing and i cannot move anything and i have to hardrestard the pc, sometime he autorestart.

    I tried to check the error list with the autocheck program of w7 and he gave me 53 errors... it's just 1 error repeated 53 times.

    Windows
    Problema: Errore nell'hardware video
    File che contribuiscono alla descrizione del problema:
    WD-20100413-1849.dmp
    sysdata.xml
    WERInternalMetadata.xml


    this is the error message it gave to me.

    I try to post also the rar file with the dmp so that someone can help me...


    Please help me, i'm fighting with my wife every day because i want to keep w7 and she want me to reinstall win xp
      My Computer
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  3. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #2

    Looks like your video card driver is causing the issue. Try updating it to the latest version.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\WD-20100324-1730.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c06000 PsLoadedModuleList = 0xfffff800`02e43e50
Debug session time: Wed Mar 24 12:30:21.311 2010 (GMT-4)
System Uptime: 0 days 0:21:40.905
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
Unable to load image dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa8002c5b010, fffff88003f99024, 0, 0}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6024 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa8002c5b010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003f99024, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+6024
fffff880`03f99024 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`052ba400 fffff880`04f024ef : fffffa80`02c5b010 fffff8a0`0a28e344 fffff8a0`0a2d50e6 fffff880`04f0223b : watchdog!WdDbgReportRecreate+0xa3
fffff880`052ba920 fffffa80`02c5b010 : fffff8a0`0a28e344 fffff8a0`0a2d50e6 fffff880`04f0223b 00000000`00000000 : dxgkrnl+0x5b4ef
fffff880`052ba928 fffff8a0`0a28e344 : fffff8a0`0a2d50e6 fffff880`04f0223b 00000000`00000000 00000000`00000000 : 0xfffffa80`02c5b010
fffff880`052ba930 fffff8a0`0a2d50e6 : fffff880`04f0223b 00000000`00000000 00000000`00000000 fffffa80`02c94430 : 0xfffff8a0`0a28e344
fffff880`052ba938 fffff880`04f0223b : 00000000`00000000 00000000`00000000 fffffa80`02c94430 00000000`00000018 : 0xfffff8a0`0a2d50e6
fffff880`052ba940 00000000`00000000 : 00000000`00000000 fffffa80`02c94430 00000000`00000018 00000000`00000004 : dxgkrnl+0x5b23b


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+6024
fffff880`03f99024 ??              ???

SYMBOL_NAME:  atikmpag+6024

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b68ec4f

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
      My Computer
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  4. Oberon
    Posts : 8
    Windows 7
    Thread Starter
       New #3

    i have tried with the latest catalyst.... 10.3 and 10.2 version for win7 64bit but i have the same problem...

    My video card is the Ati Radeon HD 4870 Golden Sample
      My Computer
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  6. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #4

    Uninstall the Catalyst suite; only install the driver itself.
      My Computer
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  7. Oberon
    Posts : 8
    Windows 7
    Thread Starter
       New #5

    tried disinstalling the catalyst cc and then installing only the driver file... same result... i also tryed to use the pc without the catalyst installed but have same result... it crashes when the video card is under stress eg while playng world of warcraft or while passing through the windows with aero effect on... could it be a problem dued to something broken on video card?
      My Computer
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  8. Oberon
    Posts : 8
    Windows 7
    Thread Starter
       New #6

    ???
      My Computer
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  10. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #7

    Oberon said:
    i have tried with the latest catalyst.... 10.3 and 10.2 version for win7 64bit but i have the same problem...

    My video card is the Ati Radeon HD 4870 Golden Sample
    Oberon,
    That card is listed as "compatible" but is not logoed.

    My experience has been that some products listed as compatible have problems.

    Following is a cut and paste from the hardware compatibility list:
    ATI Radeon HD 4870 ATI Technologies, ULC Compatible with
    Windows 7 Compatible with
    Windows 7 MediaCenter ATI Radeon HD 4870 X2 ATI Technologies, ULC Compatible with
    Windows 7 Compatible with
    Windows 7 MediaCenter
      My Computer
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  11. Oberon
    Posts : 8
    Windows 7
    Thread Starter
       New #8

    karlsnooks said:
    Oberon said:
    i have tried with the latest catalyst.... 10.3 and 10.2 version for win7 64bit but i have the same problem...

    My video card is the Ati Radeon HD 4870 Golden Sample
    Oberon,
    That card is listed as "compatible" but is not logoed.

    My experience has been that some products listed as compatible have problems.

    Following is a cut and paste from the hardware compatibility list:
    ATI Radeon HD 4870 ATI Technologies, ULC Compatible with
    Windows 7 Compatible with
    Windows 7 MediaCenter ATI Radeon HD 4870 X2 ATI Technologies, ULC Compatible with
    Windows 7 Compatible with
    Windows 7 MediaCenter
    Ati radeon HD4870 Gainward Golden Sample... the logo should be Gainward.

    Still have the shut down problem
      My Computer
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  12. YakSipper
    Posts : 133
    Win7
       New #9

    Update the utility software found on your motherboard manufacturer's website for your board. This is specifically so this driver is updated:

    Code:
    ASACPI   ASACPI.sys   Sun Mar 27 22:30:36 2005
      My Computer
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  13. Oberon
    Posts : 8
    Windows 7
    Thread Starter
       New #10

    i think it's all uptodate because i tryed to dowload and reinstall the latest version of chipset driver but nothing changed

    Anyway i already had the file dowloaded from the asus website in my dowload root
      My Computer
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