Windows 7: Please Help...Lots of BSOD

pmworldwide · 13 Apr 2010

Sorry a complete newbie. Just cracked my box open and pulled out my new computer and started to install programs and get it up to par and BOOM it happened got the blue death screen. I was just checking out the forum and did attach my dump files to this. Just bummed out. The computer boots up normally and fast and I opened up a bunch of programs and don't get a crash. It just comes when it wants. Once a day. Please anybody help. Thanks for the help in advance. Thank you.

Pancho

Jonathan_King · 13 Apr 2010

Looks like bad RAM. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp5_dumps.zip\040910-21762-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c0e000 PsLoadedModuleList = 0xfffff800`02e4be50
Debug session time: Thu Apr  8 18:02:35.820 2010 (GMT-4)
System Uptime: 0 days 7:02:02.897
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
.......................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002ca0b74, fffff8800618e150, 0}

Probably caused by : memory_corruption ( nt!MiUnlinkFreeOrZeroedPage+1ca )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002ca0b74, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800618e150, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!MiUnlinkFreeOrZeroedPage+1ca
fffff800`02ca0b74 48893cc2        mov     qword ptr [rdx+rax*8],rdi

CONTEXT:  fffff8800618e150 -- (.cxr 0xfffff8800618e150)
rax=00014a000007d070 rbx=fffffa8000a60380 rcx=0000000000000007
rdx=fffffa8000000008 rsi=fffffa8003601040 rdi=ffffffffffffffff
rip=fffff80002ca0b74 rsp=fffff8800618eb30 rbp=0000000000000068
 r8=0000000000000000  r9=fffff88002fd3180 r10=fffffa8003601060
r11=fffff8800618eb98 r12=fffffa8000a60380 r13=0000000000000000
r14=0000000000000000 r15=00000000ffffffff
iopl=0         nv up ei pl nz ac pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210212
nt!MiUnlinkFreeOrZeroedPage+0x1ca:
fffff800`02ca0b74 48893cc2        mov     qword ptr [rdx+rax*8],rdi ds:002b:000a4a80`003e8388=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002ca5818 to fffff80002ca0b74

STACK_TEXT:  
fffff880`0618eb30 fffff800`02ca5818 : fffff880`0618ec00 00000000`00037568 fffffa80`00a60380 fffffa80`028ea350 : nt!MiUnlinkFreeOrZeroedPage+0x1ca
fffff880`0618eba0 fffff800`02c9da97 : 00000000`00000002 fffff880`00000002 fffff880`05f77c00 00000000`00000000 : nt!MiRemoveAnyPage+0x1d8
fffff880`0618ecc0 fffff800`02c9c482 : 00000000`00000001 fffff900`c4a09000 fffff880`0618f020 fffff6fc`80625048 : nt!MiResolveDemandZeroFault+0x577
fffff880`0618edb0 fffff800`02c9a4d1 : 00000000`000a20be 00000000`00000000 fffff880`0618f448 fffff960`002c2783 : nt!MiDispatchFault+0x8c2
fffff880`0618eec0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MmAccessFault+0x8f1


FOLLOWUP_IP: 
nt!MiUnlinkFreeOrZeroedPage+1ca
fffff800`02ca0b74 48893cc2        mov     qword ptr [rdx+rax*8],rdi

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MiUnlinkFreeOrZeroedPage+1ca

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

STACK_COMMAND:  .cxr 0xfffff8800618e150 ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x3B_nt!MiUnlinkFreeOrZeroedPage+1ca

BUCKET_ID:  X64_0x3B_nt!MiUnlinkFreeOrZeroedPage+1ca

Followup: MachineOwner
---------

Capt.Jack Sparrow · 13 Apr 2010

Quote: Originally Posted by pmworldwide

Sorry a complete newbie. Just cracked my box open and pulled out my new computer and started to install programs and get it up to par and BOOM it happened got the blue death screen. I was just checking out the forum and did attach my dump files to this. Just bummed out. The computer boots up normally and fast and I opened up a bunch of programs and don't get a crash. It just comes when it wants. Once a day. Please anybody help. Thanks for the help in advance. Thank you.

Pancho

Hello Pancho Welcome to SF !!

I guess it's an issue with Memory so i would recommend to run complete Hardware Diagnostic. Also there is a Bugcheck 0xc0000005 which is most caused by Antivirus / Firewall. I would recommend to uninstall your AVG completely also use the Removal Tool to clean the left over files here is the link AVG Antivirus and Security Software - Tools download

Run the Memory Diagnostic & HD Diagnostic
Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW

Code:

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002cad6fb, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP: 
nt!MiMapPageInHyperSpaceWorker+1b
fffff800`02cad6fb 458a481a        mov     r9b,byte ptr [r8+1Ah]
EXCEPTION_PARAMETER1:  0000000000000000
EXCEPTION_PARAMETER2:  ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eae0e0
 ffffffffffffffff 
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  avgcsrva.exe
CURRENT_IRQL:  2
LAST_CONTROL_TRANSFER:  from fffff80002cb7a17 to fffff80002c77f00
STACK_TEXT:  
fffff880`06362fb8 fffff800`02cb7a17 : 00000000`0000001e ffffffff`c0000005 fffff800`02cad6fb 00000000`00000000 : nt!KeBugCheckEx
fffff880`06362fc0 fffff800`02c77542 : fffff880`06363798 fffffa80`01914db0 fffff880`06363840 00000000`00000080 : nt! ?? ::FNODOBFM::`string'+0x460da
fffff880`06363660 fffff800`02c75e4a : fffff880`06363900 fffff800`031eaae7 00000000`00000001 fffff800`02caaf14 : nt!KiExceptionDispatch+0xc2
fffff880`06363840 fffff800`02cad6fb : fffff800`02c3b566 00000000`00000002 00000000`00000001 fffffa80`018f9d80 : nt!KiGeneralProtectionFault+0x10a
fffff880`063639d8 fffff800`02c3b566 : 00000000`00000002 00000000`00000001 fffffa80`018f9d80 00000000`00000080 : nt!MiMapPageInHyperSpaceWorker+0x1b
fffff880`063639e0 fffff800`02d3723d : fffffa80`01914db0 fffff880`06363b40 00000000`00000080 00000000`000b9f52 : nt!MiRestoreTransitionPte+0x86
fffff880`06363a40 fffff800`02c23398 : fffff680`00005bc0 fffff880`06363b40 00000000`00000000 ffffffff`ffffffff : nt!MiRemoveLowestPriorityStandbyPage+0x2ad
fffff880`06363ac0 fffff800`02c75fee : 00000000`00000001 00000000`00b20040 00000000`00000001 fffffa80`0475a6a0 : nt! ?? ::FNODOBFM::`string'+0x43555
fffff880`06363c20 0000000a`00a0000a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
00000000`0736ddb8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa`00a0000a

STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!MiMapPageInHyperSpaceWorker+1b
fffff800`02cad6fb 458a481a        mov     r9b,byte ptr [r8+1Ah]
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  nt!MiMapPageInHyperSpaceWorker+1b
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
IMAGE_NAME:  memory_corruption
FAILURE_BUCKET_ID:  X64_0x1E_nt!MiMapPageInHyperSpaceWorker+1b
BUCKET_ID:  X64_0x1E_nt!MiMapPageInHyperSpaceWorker+1b

Hope this helps,
Captain

pmworldwide · 14 Apr 2010

Thanks you for your quick replies...I just got 7 more new blue screen codes which I have attached in two zip files so a total of 12. I will run the System Integrity Checker and use the AVG remover because right now I have Norton 360 installed. I will also do the memtest86. Does it work for 64 bit systems? So if it is bad ram and since the computer is new, do I have the company I bought the computer from ship me out new ram because it cannot be fixed right? So by all that code its pointing more to my memory chips being faulty. Since I got 7 more new Blue Screen errors are they all memory related too. Shouldn't have installed AVG at the beginning but uninstalled it and installed Norton 360. I will try all methods and get back to you guys. Thanks Capt. Jack Sparrow and Jonathan_King.

Jonathan_King · 14 Apr 2010

Yes, Memtest does work on 64-bit systems, but you need to create a bootable CD first, and boot from it.

If you do indeed have bad RAM, you will want to return the RAM or computer to the manufacturer for replacement.

pmworldwide · 19 May 2010

Thanks Jonathan_King and Capt.Jack Sparrow for you time with my issue. I finally got my parts in yesterday..Gee snail mail. They messed up my order the first time. They gave me a new video card and memory. Swapped both of them out and so far so good no blue screens. Left if running all night scanning which before will pop up the error. But when checked the screen the next day, it was good to see my wallpaper and no blue screen. Thanks for all the help and keeping my fingers crossed. ;D

Jonathan_King · 19 May 2010

Good, thanks for the update. I hope it continues to stay BSOD free.

pmworldwide · 20 May 2010

Thanks have a great day....

Windows 7: Please Help...Lots of BSOD

Please Help...Lots of BSOD problems?