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Windows 7: Windows 7 crushing and restarting

14 Apr 2010   #1

Windows 7
 
 
Windows 7 crushing and restarting

Hello my new friends

i am an italian reader of this forum (i'm sorry for my ugly english), and i have a problem: my Windows 7 os restart everytime he wants. Sometime he just crushes in a grey screen, sometime crashes while browsing and i cannot move anything and i have to hardrestard the pc, sometime he autorestart.

I tried to check the error list with the autocheck program of Windows 7 and he gave me 53 errors... it's just 1 error repeated 53 times.

Windows
Problema: Errore nell'hardware video
File che contribuiscono alla descrizione del problema:
WD-20100413-1849.dmp
sysdata.xml
WERInternalMetadata.xml


this is the error message it gave to me.

I try to post also the rar file with the dmp so that someone can help me...


Please help me, i'm fighting with my wife every day because i want to keep Windows 7 and she want me to reinstall win xp


My System SpecsSystem Spec
.

14 Apr 2010   #2

Windows 7 Professional x64
 
 

Looks like your video card driver is causing the issue. Try updating it to the latest version.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\WD-20100324-1730.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c06000 PsLoadedModuleList = 0xfffff800`02e43e50
Debug session time: Wed Mar 24 12:30:21.311 2010 (GMT-4)
System Uptime: 0 days 0:21:40.905
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
Unable to load image dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa8002c5b010, fffff88003f99024, 0, 0}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6024 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa8002c5b010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003f99024, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+6024
fffff880`03f99024 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`052ba400 fffff880`04f024ef : fffffa80`02c5b010 fffff8a0`0a28e344 fffff8a0`0a2d50e6 fffff880`04f0223b : watchdog!WdDbgReportRecreate+0xa3
fffff880`052ba920 fffffa80`02c5b010 : fffff8a0`0a28e344 fffff8a0`0a2d50e6 fffff880`04f0223b 00000000`00000000 : dxgkrnl+0x5b4ef
fffff880`052ba928 fffff8a0`0a28e344 : fffff8a0`0a2d50e6 fffff880`04f0223b 00000000`00000000 00000000`00000000 : 0xfffffa80`02c5b010
fffff880`052ba930 fffff8a0`0a2d50e6 : fffff880`04f0223b 00000000`00000000 00000000`00000000 fffffa80`02c94430 : 0xfffff8a0`0a28e344
fffff880`052ba938 fffff880`04f0223b : 00000000`00000000 00000000`00000000 fffffa80`02c94430 00000000`00000018 : 0xfffff8a0`0a2d50e6
fffff880`052ba940 00000000`00000000 : 00000000`00000000 fffffa80`02c94430 00000000`00000018 00000000`00000004 : dxgkrnl+0x5b23b


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+6024
fffff880`03f99024 ??              ???

SYMBOL_NAME:  atikmpag+6024

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b68ec4f

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 Apr 2010   #3

Windows 7
 
 

i have tried with the latest catalyst.... 10.3 and 10.2 version for Windows 7 64bit but i have the same problem...

My video card is the Ati Radeon HD 4870 Golden Sample
My System SpecsSystem Spec
.


14 Apr 2010   #4

Windows 7 Professional x64
 
 

Uninstall the Catalyst suite; only install the driver itself.
My System SpecsSystem Spec
15 Apr 2010   #5

Windows 7
 
 

tried disinstalling the catalyst cc and then installing only the driver file... same result... i also tryed to use the pc without the catalyst installed but have same result... it crashes when the video card is under stress eg while playng world of warcraft or while passing through the windows with aero effect on... could it be a problem dued to something broken on video card?
My System SpecsSystem Spec
15 Apr 2010   #6

Windows 7
 
 

???
My System SpecsSystem Spec
15 Apr 2010   #7

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by Oberon View Post
i have tried with the latest catalyst.... 10.3 and 10.2 version for Windows 7 64bit but i have the same problem...

My video card is the Ati Radeon HD 4870 Golden Sample
Oberon,
That card is listed as "compatible" but is not logoed.

My experience has been that some products listed as compatible have problems.

Following is a cut and paste from the hardware compatibility list:
ATI Radeon HD 4870 ATI Technologies, ULC Compatible with
Windows 7 Compatible with
Windows 7 MediaCenter ATI Radeon HD 4870 X2 ATI Technologies, ULC Compatible with
Windows 7 Compatible with
Windows 7 MediaCenter
My System SpecsSystem Spec
16 Apr 2010   #8

Windows 7
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Quote   Quote: Originally Posted by Oberon View Post
i have tried with the latest catalyst.... 10.3 and 10.2 version for Windows 7 64bit but i have the same problem...

My video card is the Ati Radeon HD 4870 Golden Sample
Oberon,
That card is listed as "compatible" but is not logoed.

My experience has been that some products listed as compatible have problems.

Following is a cut and paste from the hardware compatibility list:
ATI Radeon HD 4870 ATI Technologies, ULC Compatible with
Windows 7 Compatible with
Windows 7 MediaCenter ATI Radeon HD 4870 X2 ATI Technologies, ULC Compatible with
Windows 7 Compatible with
Windows 7 MediaCenter
Ati radeon HD4870 Gainward Golden Sample... the logo should be Gainward.

Still have the shut down problem
My System SpecsSystem Spec
16 Apr 2010   #9

Win7
 
 

Update the utility software found on your motherboard manufacturer's website for your board. This is specifically so this driver is updated:

Code:
ASACPI   ASACPI.sys   Sun Mar 27 22:30:36 2005
My System SpecsSystem Spec
16 Apr 2010   #10

Windows 7
 
 

i think it's all uptodate because i tryed to dowload and reinstall the latest version of chipset driver but nothing changed

Anyway i already had the file dowloaded from the asus website in my dowload root
My System SpecsSystem Spec
Reply

 Windows 7 crushing and restarting




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