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Windows 7: Blue Screen - new eMachine Laptop

14 Apr 2010   #1

Windows 7
Blue Screen - new eMachine Laptop

Hello, I recently purchased this laptop (a couple of months ago) and I have to run it in safe mode now because get the blue screen after loggin in. So, after logging in, I would eventually be taken to the desktop then Windows shuts down on me and then it happened to me again before I switched to safemode. Attached, are the minidump files. Note: One recent change to the computer before this started happening is an install of Adobe Photoshop. This may be totally unrelated, but itn's the only change to the computer I can think of before noticing this issue.

Help would be very appreciated. I hope you have everything you need to help me.


My System SpecsSystem Spec
15 Apr 2010   #2
Microsoft MVP


3 different errors with 3 different causes. Not much to go on.

The first error blames NETIO.sys - a component of Windows networking.
I'd suggest going to this website: eMachines Support: Drivers and Downloads
Download the LAN and WiFi drivers for your system (be sure to select the appropriate version of Win7 just above the listing of drivers)
Then install the drivers and monitor for further BSOD's.

If the BSOD's continue, then I'd have to suspect your Norton/Symantec products. To rule this out, please do the following:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
Please let us know how it works out for you.

Summary of the BSOD's:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Apr 14 22:42:19.810 2010 (GMT-4)
System Uptime: 0 days 0:08:09.652
BugCheck 1E, {ffffffffc0000005, fffff880065f2680, 0, 0}
Probably caused by : NETIO.SYS ( NETIO!StreamUnpublishClassifyData+1e4 )
PROCESS_NAME:  svchost.exe
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Apr 14 22:33:17.816 2010 (GMT-4)
System Uptime: 2 days 2:07:28.657
BugCheck A, {fffffa8008362010, 2, 1, fffff80002b3fa57}
Probably caused by : memory_corruption ( nt!MiReleaseConfirmedPageFileSpace+87 )
PROCESS_NAME:  audiodg.exe
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Apr  8 11:17:28.507 2010 (GMT-4)
System Uptime: 7 days 3:05:44.348
BugCheck 3B, {c0000005, fffff80002ad8244, fffff880082b1950, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+e9 )
PROCESS_NAME:  taskeng.exe
My System SpecsSystem Spec

 Blue Screen - new eMachine Laptop

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