Random BSOD

Page 1 of 2 12 LastLast

  1. Posts : 9
    Windows 7 Enterprise 64-bit
       #1

    Random BSOD


    Hello,

    I'm having random Blue screens when I play games, it usually happends when I play GTA 4. It also happends when I leave the computer on for downloading at night.

    I have absolutely no idea how to fix this. The error codes are random; in the most cases it's IRQL_NOT_LESS_OR_EQUAL, sometimes it's SYSTEM_SERVICE_EXCEPTION. I'm using Windows 7 64 bit right now but it happened with XP as well.

    All drivers are up to date.

    I put my videocard in another computer to see if it was a videocard problem, but that PC was fine. I have also bought another processor but the problem is still there. (Bought it for more speed)

    PC temperatures are ok, processor never gets higher than 60 C and the videocard only gets to 70-80. (When playing a game).

    By the way, sometimes the blue screens points out to "dxgmms1.sys" or something. But this does not always happen. Any thoughts on that file?

    Any suggestions or help is greatly appreciated.

    Thanks in advance,

    Justin.

    PSU: 500 watt
    Motherboard: Asus M3N-HD HDMI
    Processor: AMD Phenom II X4 940
    Videocard: ASUS EN9800 GT
    Soundcard: USB speakers
    Memory: Kingston 4x1 gig DDR2 800
    HDD: Samsung 1x320 GB (SATA)
    Last edited by justin91; 15 Apr 2010 at 10:21. Reason: Typo
      My Computer


  2. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #2

    Hello !! Welcome to SF !!

    Please post us the Dump files to analysis https://www.sevenforums.com/crash-loc...d-problem.html

    - Captain
      My Computer


  3. Posts : 9
    Windows 7 Enterprise 64-bit
    Thread Starter
       #3

    Hello and thanks for the welcome and the fast reply.

    Here is the crashdump. I only have one, I think this one happened 2 days ago. Other ones are probably deleted by cleanup program.

    -Justin
      My Computer


  4. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #4

    justin91 said:
    Hello and thanks for the welcome and the fast reply.

    Here is the crashdump. I only have one, I think this one happened 2 days ago. Other ones are probably deleted by cleanup program.

    -Justin
    Hello Justin !!

    The Dump is pointing to some Windows Core files but it didn't find the exact driver. so please follow these steps

    Run the Memory Diagnostic & HD Diagnostic

    Also i would recommend to run System Integrity Checker
    Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
    ASACPI.sys driver is from Asus its a utility which is well known problems. I'm attaching the file so download it and update it

    MB_WIN7_ATK.ZIP

    Uninstall all the Asus Utilities Like PC Probe etc. then see whether it makes any diference

    After doing so if it didn't resolved the we need to run the Driver Verifier !! Using Driver Verifier to identify issues with Drivers but please follow the other steps before you do so.

    Code:
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: fffff80806aff8f8, memory referenced
    Arg2: 000000000000000c, IRQL
    Arg3: 0000000000000000, bitfield :
     bit 0 : value 0 = read operation, 1 = write operation
     bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800068d7115, address which referenced memory
    Debugging Details:
    ------------------
     
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80006aff0e0
     fffff80806aff8f8 
    CURRENT_IRQL:  c
    FAULTING_IP: 
    nt!KiIpiSendRequest+1d5
    fffff800`068d7115 4d8b9cf600892a00 mov     r11,qword ptr [r14+rsi*8+2A8900h]
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  dwm.exe
    TRAP_FRAME:  fffff88003516610 -- (.trap 0xfffff88003516610)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=00000000ffffffff rbx=0000000000000000 rcx=0000000000000019
    rdx=f80006a3dc180c05 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800068d7115 rsp=fffff880035167a0 rbp=0000000000000000
     r8=0000000000000019  r9=0000000000000000 r10=0000000004000000
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    nt!KiIpiSendRequest+0x1d5:
    fffff800`068d7115 4d8b9cf600892a00 mov     r11,qword ptr [r14+rsi*8+2A8900h] ds:00000000`002a8900=????????????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff800068c8469 to fffff800068c8f00
    STACK_TEXT:  
    fffff880`035164c8 fffff800`068c8469 : 00000000`0000000a fffff808`06aff8f8 00000000`0000000c 00000000`00000000 : nt!KeBugCheckEx
    fffff880`035164d0 fffff800`068c70e0 : 00000000`00000007 fffff880`009e5180 00000000`00000000 fffffa80`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`03516610 fffff800`068d7115 : 00000000`00000000 00000000`00001000 00000000`00040001 00000000`0000000d : nt!KiPageFault+0x260
    fffff880`035167a0 fffff800`068d6dca : 00000000`00000000 00000000`00000000 00000000`00000000 fffff781`c0000488 : nt!KiIpiSendRequest+0x1d5
    fffff880`03516860 fffff800`068dcc8b : 00000000`00005409 00000000`00000001 00000000`00000002 00000000`00005404 : nt!KeFlushMultipleRangeTb+0x22a
    fffff880`03516930 fffff800`06949a0e : fffffa80`0566c3f8 fffff880`00000001 00000000`00000001 fffff880`03516bb0 : nt!MiAgeWorkingSet+0x36b
    fffff880`03516ae0 fffff800`068dd6e2 : 00000000`000011fa 00000000`00000000 fffffa80`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x49926
    fffff880`03516b80 fffff800`068dd96f : 00000000`00000008 fffff880`03516c10 00000000`00000001 fffffa80`00000000 : nt!MmWorkingSetManager+0x6e
    fffff880`03516bd0 fffff800`06b6c166 : fffffa80`036f8040 00000000`00000080 fffffa80`036d39e0 00000000`00000001 : nt!KeBalanceSetManager+0x1c3
    fffff880`03516d40 fffff800`068a7486 : fffff880`03163180 fffffa80`036f8040 fffff880`0316dfc0 a5acc55a`5ae78535 : nt!PspSystemThreadStartup+0x5a
    fffff880`03516d80 00000000`00000000 : fffff880`03517000 fffff880`03511000 fffff880`03516820 00000000`00000000 : nt!KxStartSystemThread+0x16
     
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    nt!KiIpiSendRequest+1d5
    fffff800`068d7115 4d8b9cf600892a00 mov     r11,qword ptr [r14+rsi*8+2A8900h]
    SYMBOL_STACK_INDEX:  3
    SYMBOL_NAME:  nt!KiIpiSendRequest+1d5
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
    FAILURE_BUCKET_ID:  X64_0xA_nt!KiIpiSendRequest+1d5
    BUCKET_ID:  X64_0xA_nt!KiIpiSendRequest+1d5
    Hope this helps,
    Captain
      My Computer


  5. Posts : 9
    Windows 7 Enterprise 64-bit
    Thread Starter
       #5

    Hello again,

    I ran the tests using diskettes. Both memory and HDD tests finished with 0 errors.
    I've also installed the ASUS thing. I have no other ASUS software on my computer (asusprobe).
    The CMD command returned with the message that everything is fine.

    By the way, some while ago I used some driver checking utility built into Windows (not sure it's the same thing you posted) and it immediately threw a BSOD at me. I think it was my videocard driver. I tried the driver check on a different computer and again a BSOD while it has another videocard (both same drivers though).
    The other PC had a 6800 I think and I have a 9800 GT.
    This was with the Windows 7 RC (64 bit).

    So, since the memory and HDD tests succeeded, should I proceed with the driver verifier?
    Last edited by justin91; 15 Apr 2010 at 14:26. Reason: Forgot some information.
      My Computer


  6. Posts : 9
    Windows 7 Enterprise 64-bit
    Thread Starter
       #6

    Hi,

    Played GTA 4 5 minutes ago and got another Blue Screen. This time without a error code (like IRQL_NOT_LESS_OR_EQUAL).

    Maybe this recent dump has some other useful information? I don't know how old the other one was.

    Thanks for the help,

    Justin
      My Computer


  7. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #7

    Hello Justin !!

    Did you download the MemTest86+ and run upto 6 passes ?? Because the Mem Test in Windows is no longer recommended. Once you run the MemTest86+ and complete 6 passes without any errors then you can proced with Driver Verifier !!
      My Computer


  8. Posts : 9
    Windows 7 Enterprise 64-bit
    Thread Starter
       #8

    Hi.

    I used memtest86+ with my diskette drive. I only let it do 1 pass, but I'll do 6 the next time.

    I'll turn memtest on again tonight when I go to bed and tell you the results tommorow.

    Justin
      My Computer


  9. Posts : 9
    Windows 7 Enterprise 64-bit
    Thread Starter
       #9

    Back again,

    Tested the memory again, with all 4 sticks in it gave 14 errors in just 1 minute.

    I took 2 out and the test ran fine for 14 passes with no errors.

    Then I put the other 2 in and again no errors.

    I only have errors when I have all 4 sticks in the computer.

    Btw: 1 of the 4 sticks hasnt got chips on both sides. Just 1. Also, I can't use this stick to run the pc in Dual-Channel mode. Theyre all kingston ddr2 800 though. I think I'll replace the stick anyway to get Dual-Channel mode (for my pc its called ganged or unganged mode).

    I think the memory sticks dont like the fourth one. I remember buying it but I asked for exactly the same memory as I bought before. Maybe Kingston makes it differently now?

    Looking forward to your reply,

    Justin
      My Computer


  10. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #10

    Are you doing any overclocking of CPU or memory ? Yes it sounds like 1 memory stick is mis-matched !
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 00:28.
Find Us