Stuck with BOSD


  1. Posts : 8
    Windows 7
       #1

    Stuck with BOSD


    I have been able to solve BSOD problems before but im totally stuck with this one.
    Crashes happen on the desktop, during games, movies and seconds after boot up or sometimes hours later. Crashes are not always blue screens. In games they can be black screens with a few lines or stall and audio loop. One crash gave me 'IRQL notless or equal to' followed by a check sum error in the bios start up. I disabled quick boot after then in order to get the system to boot again and it seems to have helped the stability. This this is new I built it about a week ago. Im including my minidump. I would be grateful for any help.

    AMD 965 Phenom II C3
    OCZ vendetta 2
    2x2 GB G.Skill 1666 @1333 MHz
    MSI 790FX GD70
    WD 1TB Black
    2X XFX 4890 crossfire
    750W XFX PSU

    All stock speeds.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    ribtor said:
    I have been able to solve BSOD problems before but im totally stuck with this one.
    Crashes happen on the desktop, during games, movies and seconds after boot up or sometimes hours later. Crashes are not always blue screens. In games they can be black screens with a few lines or stall and audio loop. One crash gave me 'IRQL notless or equal to' followed by a check sum error in the bios start up. I disabled quick boot after then in order to get the system to boot again and it seems to have helped the stability. This this is new I built it about a week ago. Im including my minidump. I would be grateful for any help.

    AMD 965 Phenom II C3
    OCZ vendetta 2
    2x2 GB G.Skill 1666 @1333 MHz
    MSI 790FX GD70
    WD 1TB Black
    2X XFX 4890 crossfire
    750W XFX PSU

    All stock speeds.

    All these crashes were caused by memory corruption.

    I would download memtestx86 and run it for at least 5 passes.

    Let us know the results.

    Ken

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\New folder (3)\041010-18439-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02c67000 PsLoadedModuleList = 0xfffff800`02ea4e50
    Debug session time: Sun Apr 11 00:02:21.328 2010 (GMT-4)
    System Uptime: 0 days 0:10:53.030
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff80002d1fe89, fffff880009a99d8, fffff880009a9230}
    
    Probably caused by : memory_corruption ( nt!MmZeroPageThread+3d4 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80002d1fe89, The address that the exception occurred at
    Arg3: fffff880009a99d8, Exception Record Address
    Arg4: fffff880009a9230, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!MmZeroPageThread+3d4
    fffff800`02d1fe89 f0410fba6d1000  lock bts dword ptr [r13+10h],0
    
    EXCEPTION_RECORD:  fffff880009a99d8 -- (.exr 0xfffff880009a99d8)
    ExceptionAddress: fffff80002d1fe89 (nt!MmZeroPageThread+0x00000000000003d4)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff880009a9230 -- (.cxr 0xfffff880009a9230)
    rax=0000000000000046 rbx=fffbffffffffffff rcx=0000000000000000
    rdx=0000000000000000 rsi=fffffa8003f032f0 rdi=0000000000000046
    rip=fffff80002d1fe89 rsp=fffff880009a9c10 rbp=00000000000000ff
     r8=0000000000000000  r9=0000058000000000 r10=0000000000000002
    r11=fffff880009a9c08 r12=0000000000000004 r13=ff3ffa7fffffffd0
    r14=0000000000000100 r15=fffff80002e51e80
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    nt!MmZeroPageThread+0x3d4:
    fffff800`02d1fe89 f0410fba6d1000  lock bts dword ptr [r13+10h],0 ds:002b:ff3ffa7f`ffffffe0=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f0f0e0
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    nt!MmZeroPageThread+3d4
    fffff800`02d1fe89 f0410fba6d1000  lock bts dword ptr [r13+10h],0
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from fffff80002f7c166 to fffff80002d1fe89
    
    STACK_TEXT:  
    fffff880`009a9c10 fffff800`02f7c166 : fffffa80`03ff1040 00000000`00000080 fffffa80`03f72890 fffff800`02cb7479 : nt!MmZeroPageThread+0x3d4
    fffff880`009a9d40 fffff800`02cb7486 : fffff800`02e51e80 fffffa80`03ff1040 fffff800`02e5fc40 00002640`e8000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`009a9d80 00000000`00000000 : fffff880`009aa000 fffff880`009a4000 fffff880`009a99b0 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!MmZeroPageThread+3d4
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
    
    STACK_COMMAND:  .cxr 0xfffff880009a9230 ; kb
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  X64_0x7E_nt!MmZeroPageThread+3d4
    
    BUCKET_ID:  X64_0x7E_nt!MmZeroPageThread+3d4
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #3

    ribtor said:
    I have been able to solve BSOD problems before but im totally stuck with this one.
    Crashes happen on the desktop, during games, movies and seconds after boot up or sometimes hours later. Crashes are not always blue screens. In games they can be black screens with a few lines or stall and audio loop. One crash gave me 'IRQL notless or equal to' followed by a check sum error in the bios start up. I disabled quick boot after then in order to get the system to boot again and it seems to have helped the stability. This this is new I built it about a week ago. Im including my minidump. I would be grateful for any help.

    AMD 965 Phenom II C3
    OCZ vendetta 2
    2x2 GB G.Skill 1666 @1333 MHz
    MSI 790FX GD70
    WD 1TB Black
    2X XFX 4890 crossfire
    750W XFX PSU

    All stock speeds.
    Hello !! Welcome to SF !!

    I guess lot of issues are going on. It's referencing to some of the Core Windows files. Please follow the steps mentioned.


    Run the Memory Diagnostic & HD Diagnostic

    Also i would recommend to run System Integrity Checker
    Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
    "EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s"."

    This bugcheck is refering to some Antivirus / Firewall that has caused the crash. I would recommend to uninstall it completetly and download the Removal Tool for that particular program and run it.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002cb1c25, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff88007bc1d90, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
    FAULTING_IP: 
    nt!AlpcpQueueIoCompletionPort+195
    fffff800`02cb1c25 4d8b4008        mov     r8,qword ptr [r8+8]
    CONTEXT:  fffff88007bc1d90 -- (.cxr 0xfffff88007bc1d90)
    rax=fffffa800665e520 rbx=fffffa8006053c70 rcx=0000000000000000
    rdx=ffbffa8006566c68 rsi=fffff88002fd3180 rdi=fffffa8006569c10
    rip=fffff80002cb1c25 rsp=fffff88007bc2770 rbp=0000000000000000
     r8=ffbffa8006566c68  r9=0000000000000000 r10=0000001300000000
    r11=0000000000000000 r12=fffffa8006053c78 r13=fffffa800653f760
    r14=fffff8a000d4b200 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    nt!AlpcpQueueIoCompletionPort+0x195:
    fffff800`02cb1c25 4d8b4008        mov     r8,qword ptr [r8+8] ds:002b:ffbffa80`06566c70=????????????????
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  svchost.exe
    CURRENT_IRQL:  2
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002cb1c25
    STACK_TEXT:  
    fffff880`07bc2770 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!AlpcpQueueIoCompletionPort+0x195
    
    FOLLOWUP_IP: 
    nt!AlpcpQueueIoCompletionPort+195
    fffff800`02cb1c25 4d8b4008        mov     r8,qword ptr [r8+8]
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  nt!AlpcpQueueIoCompletionPort+195
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
    STACK_COMMAND:  .cxr 0xfffff88007bc1d90 ; kb
    FAILURE_BUCKET_ID:  X64_0x3B_nt!AlpcpQueueIoCompletionPort+195
    BUCKET_ID:  X64_0x3B_nt!AlpcpQueueIoCompletionPort+195
    Hope this helps,
    Captain
      My Computer


  4. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #4

    ribtor said:
    I have been able to solve BSOD problems before but im totally stuck with this one.
    Crashes happen on the desktop, during games, movies and seconds after boot up or sometimes hours later. Crashes are not always blue screens. In games they can be black screens with a few lines or stall and audio loop. One crash gave me 'IRQL notless or equal to' followed by a check sum error in the bios start up. I disabled quick boot after then in order to get the system to boot again and it seems to have helped the stability. This this is new I built it about a week ago. Im including my minidump. I would be grateful for any help.

    AMD 965 Phenom II C3
    OCZ vendetta 2
    2x2 GB G.Skill 1666 @1333 MHz
    MSI 790FX GD70
    WD 1TB Black
    2X XFX 4890 crossfire
    750W XFX PSU

    All stock speeds.
    I think I might be inclined to try it with just one card "single gpu" and see if the problem persists. You should also set your memory timing and voltages manually making sure they are set to specs for GSkill.
      My Computer


  5. Posts : 8
    Windows 7
    Thread Starter
       #5

    So first to start I should have stated that I had run a memtestx86+ for 3 hours and It completed several full set of tests 1-9. The results were normal.

    I ran the HD test on my WD black 1TB using the Hitachi scan after burning the .iso and the results were normal with zero problems. The WD scan did not work due to a license error so I used the Hitachi as recommended.

    Windows resource protection did not find any integrity variations.

    Next I will raise the clock the memory to 1666 and the timing and voltage are correct. And run memtestx86+ again.

    As for the crossfire, I will remove the 4890 second slot card, however I am starting to think that the ATI CCC might be the problem. I can now recall several times crashing after using the CCC.

    Got any other Ideas in the mean time, I will try anything the advice has been great.
      My Computer


  6. Posts : 133
    Win7
       #6

    0x3b = uninstall antivirus as a test, always.
      My Computer


  7. Posts : 8
    Windows 7
    Thread Starter
       #7

    I uninstalled Avast and replaced it with nod32 thanks for the reminder I guess I skipped that by mistake. I am going to wait here and see what happens and then continue if I am still crashing. But the good news is that I havent had a crash since I made this post. I am going to run 4X prime95 soon.

    You Guys are Awesome BTW!
      My Computer


  8. Posts : 133
    Win7
       #8

    Very cool. Enjoy!
      My Computer


 

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