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Windows 7: Multiple BSODs with ntoskrnl.exe as the culprit?


17 Apr 2010   #1

Windows 7 64-bit Professional
 
 
Multiple BSODs with ntoskrnl.exe as the culprit?

For a long time, I've been suffering from BSODs. Just yesterday I had two, one while browsing the web, and another while playing Medieval II: Total War. Here is the analysis from WhoCrashed:

-----
On Fri 16/04/2010 18:36:06 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
Dump file: C:\Windows\Minidump\041610-19546-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

On Fri 16/04/2010 17:52:06 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF800028A7786)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Dump file: C:\Windows\Minidump\041610-17596-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
------

At first I thought installed Windows 7 wrongly (for some reason files were left over from my XP system, even though I had selected "Custom Install") and the local repair shop suggested reinstalling XP, then installing 7 again. They did so, and this time it was a clean install. The BSODs I was getting before were different however:

------
On Tue 06/04/2010 17:05:32 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0xA (0x28, 0x2, 0x1, 0xFFFFF80002AC5517)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\040610-17238-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Sun 04/04/2010 09:54:46 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0xA (0x28, 0x2, 0x1, 0xFFFFF800028C2517)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\040410-19344-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Fri 02/04/2010 20:28:44 your computer crashed
This was likely caused by the following module: dxgkrnl.sys
Bugcheck code: 0xA (0x28, 0x2, 0x1, 0xFFFFF80002876517)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\040210-17659-01.dmp
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Fri 02/04/2010 15:20:39 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0xA (0x28, 0x2, 0x1, 0xFFFFF80002879517)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\040210-17082-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
------
(Stupidly I didn't back up the crash dump files themselves, so I'm afraid I can't attach them.)

Also previously, Windows Memory Diagnostic was telling me that there were errors with my memory. Now it's saying otherwise.

I've got a few things left to try; I haven't yet updated my audio drivers, so that'll be my next step I suppose, and I've read suggestions such as updating my chipset drivers and testing my HDD.

Still, if anyone could offer any help, I'd be very appreciative.


My System SpecsSystem Spec
.

17 Apr 2010   #2

Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
 
 

Uninstall Opera and download Firefox Browser | Free ways to customize your Internet as for the other blue screen make sure all your drivers are up to date, also make sure the game is up to date as well.
My System SpecsSystem Spec
17 Apr 2010   #3

windows ultimate 7 64 bit
 
 

although opera has its issues at the moment i wouldnt agree with that opera is safer than firefox, i just hope they sort the problems out soon. i had no issues with opera upto the later version 9's its since version 10 theres been problems on windows 7 and xp.
My System SpecsSystem Spec
.


17 Apr 2010   #4

Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
 
 

You can try reverting back to Opera 9 if that works or you can try IE.
My System SpecsSystem Spec
17 Apr 2010   #5

windows ultimate 7 64 bit
 
 

mine seems to crash mostly on farmville on facebook and other apps involving flash i think opera need to pull their finger out it never used to crash at all
My System SpecsSystem Spec
17 Apr 2010   #6

Windows 7 64-bit Professional
 
 

Hmm, if there are problems with Opera then I'll go back to FireFox for the time being.
My System SpecsSystem Spec
08 May 2010   #7

Windows 7 64-bit Professional
 
 

My games have been crashing a lot (but not through BSODs), so I tried rolling my driver back to 195.62 . Started playing TF2, and got another BSOD, again with ntoskrnl.exe as the culprit.

-----
On Sat 08/05/2010 20:23:18 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0xA (0x28, 0x2, 0x1, 0xFFFFF80002C87C17)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\050810-23774-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
------

It's probably the new drivers fault, but if anyone could help me with the general crashing i'd be much obliged. I've attached my DxDiag for reference.
My System SpecsSystem Spec
08 May 2010   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Bcoolbyte View Post
My games have been crashing a lot (but not through BSODs), so I tried rolling my driver back to 195.62 . Started playing TF2, and got another BSOD, again with ntoskrnl.exe as the culprit.

-----
On Sat 08/05/2010 20:23:18 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0xA (0x28, 0x2, 0x1, 0xFFFFF80002C87C17)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\050810-23774-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
------

It's probably the new drivers fault, but if anyone could help me with the general crashing i'd be much obliged. I've attached my DxDiag for reference.

If it isnt a Blue screen what kind of crash is it? Above it says the minidump is located in c:\windows\minidump. We need the actual DMP files.

Ken
My System SpecsSystem Spec
08 May 2010   #9

Windows 7 64-bit Professional
 
 

Whoops, sorry. I've attached them now.

The crashes which aren't BSODs are all "<ProgramName> has stopped working" errors.
My System SpecsSystem Spec
08 May 2010   #10

Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
 
 

Quote:
Debugging Details:
------------------


BUGCHECK_STR: 0x7f_8

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: opera.exe

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff8000288e469 to fffff8000288ef00
Uninstall Opera.

Quote:
SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+1f1

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME: dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc578

FAILURE_BUCKET_ID: X64_0x50_dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+1f1

BUCKET_ID: X64_0x50_dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+1f1

Followup: MachineOwner
You need to make sure that your DirectX is up to date you can download there: Download details: DirectX Redist (February 2010)
My System SpecsSystem Spec
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 Multiple BSODs with ntoskrnl.exe as the culprit?




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