BSOD Problem


  1. Posts : 5
    windows 7
       #1

    BSOD Problem


    Hi guys,

    I'm hoping somebody can help me with a BSOD problem I've had a couple times now. I have a HP Laptop Model: DV71285Dx. I got it from a store with Windows Vista Home Premium but I upgrade it to windows 7 recently. I only use it for simple web browsing, instant messaging, email, etc. Twice this month it has unexpectedly shut down while I was using it. At the time of each crash, I was only using Firefox, AIMP2 or similar programs.

    I attached the dmp files from both occurrences.
    Please somebody help me!

    thanks........
      My Computer


  2. Posts : 1,039
    Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
       #2

    Code:
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    netw5v64+aabbe
    fffff880`03cecbbe 807f6400        cmp     byte ptr [rdi+64h],0
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  netw5v64+aabbe
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: netw5v64
    
    IMAGE_NAME:  netw5v64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  49cbab84
    
    FAILURE_BUCKET_ID:  X64_0xD1_netw5v64+aabbe
    
    BUCKET_ID:  X64_0xD1_netw5v64+aabbe
    
    Followup: MachineOwner
    ---------
    The file netw5v64.sys refers to the intel wireless adapters go to the Intel website and download the latest driver for your wireless adapter.

    Code:
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+15110
    fffff880`03a2e110 48895c2420      mov     qword ptr [rsp+20h],rbx
    
    SYMBOL_NAME:  nvlddmkm+15110
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ac791b5
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
    Uninstall your graphic card drivers and agian download the latest drivers and reinstall them.
      My Computer


  3. Posts : 5,056
    Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
       #3

    Hello quetuo,

    1) Five of your bsods were caused by the address hal.dll+2477. Usually, a bad wireless driver will cause these, so update your wireless driver.

    2) Tw0 of your bsods were caused by the address dgxkrnl.sys+5ccbc. You need to update your video driver.

    3) The remaining one was caused directly by your wireless driver (netw5v64.sys), so update your wireless driver.

    Since this is an HP, I would also suggest that you ensure the machine is properly ventilated so it stays cool. Keep the vents open and use an app like speedfan to monitor temps.
      My Computer


  4. Posts : 5
    windows 7
    Thread Starter
       #4

    thank you guys, i´m updating my wireless and video drivers.......i´ll tell u if my problems disappear
      My Computer


  5. Posts : 5
    windows 7
    Thread Starter
       #5

    Than you guys!!!


    Problem resolved...........
      My Computer


  6. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #6

    Very good. Thanks for letting us know.
      My Computer


 

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