BlueScreen BCCode 1e


  1. fkouwen
    Posts : 3
    Windows 7 x64
       New #1

    BlueScreen BCCode 1e


    Hello,

    I upgraded to Windows 7 x64 from 32-bit vista three days ago. As I was reinstalling some programs I got bluescreened a couple times so googled the error and saw something about updating video card drivers (I had forgot about those). So I updated my card drivers and the problem seemed to go away. However, I just got the same BlueScreen BCCode 1e again today so decided to look for some expert advice.

    Here's the error report and attached are the .dmp files.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1


    Thanks for your help,

    Frans
      My Computer
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  3. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #2

    Welcome!

    It looks like Mo3Fltr.sys is the cause. It is part of the Asus PCProbe program, and is notorious for causing crashes.

    I suggest removing it completely using Programs and Features. If the BSODs persist, please continue to upload the dmps.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp2_DumpFiles.zip\042010-23836-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a58000 PsLoadedModuleList = 0xfffff800`02c95e50
Debug session time: Tue Apr 20 16:13:12.947 2010 (GMT-4)
System Uptime: 0 days 3:44:59.023
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\drivers\Mo3Fltr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Mo3Fltr.sys
*** ERROR: Module load completed but symbols could not be loaded for Mo3Fltr.sys
Probably caused by : Mo3Fltr.sys ( Mo3Fltr+5f8 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+0
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002ac032e to fffff80002ac85d0

STACK_TEXT:  
fffff800`03fd3c88 fffff800`02ac032e : fffffa80`00000001 fffff800`02c6d5f8 fffff800`03fd4490 fffff800`02af5524 : nt!KeBugCheck
fffff800`03fd3c90 fffff800`02aee2ed : fffff800`02cd6b88 fffff800`02c0fa40 fffff800`02a58000 fffff800`03fd43f0 : nt!KiKernelCalloutExceptionHandler+0xe
fffff800`03fd3cc0 fffff800`02af5950 : fffff800`02c17b24 fffff800`03fd3d38 fffff800`03fd43f0 fffff800`02a58000 : nt!RtlpExecuteHandlerForException+0xd
fffff800`03fd3cf0 fffff800`02af6f2e : fffff800`03fd43f0 fffff800`03fd4490 fffff800`00000001 00000000`00000001 : nt!RtlDispatchException+0x410
fffff800`03fd43d0 fffff800`02b24b52 : 00000000`00000002 fffff800`02a11e15 fffffa80`04f8c100 00000000`00000000 : nt!RtlRaiseStatus+0x4e
fffff800`03fd4970 fffff880`04f5d5f8 : fffffa80`053abdc0 fffffa80`00000000 fffffa80`052360e0 fffffa80`04bd5e00 : nt! ?? ::FNODOBFM::`string'+0xf5fc
fffff800`03fd49f0 fffffa80`053abdc0 : fffffa80`00000000 fffffa80`052360e0 fffffa80`04bd5e00 00000000`00000006 : Mo3Fltr+0x5f8
fffff800`03fd49f8 fffffa80`00000000 : fffffa80`052360e0 fffffa80`04bd5e00 00000000`00000006 fffff800`02a11354 : 0xfffffa80`053abdc0
fffff800`03fd4a00 fffffa80`052360e0 : fffffa80`04bd5e00 00000000`00000006 fffff800`02a11354 00000000`00000000 : 0xfffffa80`00000000
fffff800`03fd4a08 fffffa80`04bd5e00 : 00000000`00000006 fffff800`02a11354 00000000`00000000 fffffa80`04bd5c60 : 0xfffffa80`052360e0
fffff800`03fd4a10 00000000`00000006 : fffff800`02a11354 00000000`00000000 fffffa80`04bd5c60 fffffa80`053abdc0 : 0xfffffa80`04bd5e00
fffff800`03fd4a18 fffff800`02a11354 : 00000000`00000000 fffffa80`04bd5c60 fffffa80`053abdc0 fffff800`02acac26 : 0x6
fffff800`03fd4a20 00000000`00000000 : fffffa80`04c12970 00000000`00000000 00000000`000007ff 00000000`00000050 : hal!HalpDmaFreeMapRegisters+0x30


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Mo3Fltr+5f8
fffff880`04f5d5f8 ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  Mo3Fltr+5f8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Mo3Fltr

IMAGE_NAME:  Mo3Fltr.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  48d1c1fd

FAILURE_BUCKET_ID:  X64_0x1E_Mo3Fltr+5f8

BUCKET_ID:  X64_0x1E_Mo3Fltr+5f8

Followup: MachineOwner
---------
      My Computer
    Quote Quote

  4. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #3

    fkouwen said:
    Hello,

    I upgraded to Windows 7 x64 from 32-bit vista three days ago. As I was reinstalling some programs I got bluescreened a couple times so googled the error and saw something about updating video card drivers (I had forgot about those). So I updated my card drivers and the problem seemed to go away. However, I just got the same BlueScreen BCCode 1e again today so decided to look for some expert advice.

    Here's the error report and attached are the .dmp files.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1


    Thanks for your help,

    Frans

    All three of these were caused by Mo3fltr.sys which is your gaming mouse driver. I would download a new copy and install

    Let us know if you need help

    Ken
      My Computer
    Quote Quote

  6. fkouwen
    Posts : 3
    Windows 7 x64
    Thread Starter
       New #4

    Thank you for a quick response, that program looked like bad news as soon as I ran it.

    Unfortunately I thought I had removed it already and it isn't showing up in my Programs and Features uninstall list. Even when I search for the PCProbe it doesn't show up; any suggestions for how to find it?

    Frans

    Edit: Just got that second post, will reinstall mouse drivers and let you know if the problem persists.
    Last edited by fkouwen; 20 Apr 2010 at 15:42. Reason: More info
      My Computer
    Quote Quote

  7. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #5

    Looks like Ken was right; it does look as if Mo3Fltr.sys is the mouse driver, not the Asus PC Probe.

    Go to C:\Windows\System32\Drivers, and delete Mo3Fltr.sys.

    Let us know how it works out.
      My Computer
    Quote Quote

  8. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #6

    JK, its not about being right, but team work. thanks for looking, +rep for your dedication


    Ken
      My Computer
    Quote Quote

  10. fkouwen
    Posts : 3
    Windows 7 x64
    Thread Starter
       New #7

    Thank you both,

    I reinstalled the mouse drivers, then deleted the .sys file just in case. Weird thing was all the other drivers in my system32 folder had their date modified as at least a year later than that one. Am I right in assuming this means it wasn't being updated and that may have been the reason it was causing a conflict?

    Frans
      My Computer
    Quote Quote

 

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