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Windows 7: Unexpected shutdown / BDOD on a new computer with Win 7

21 Apr 2010   #1

Windows 7
Unexpected shutdown / BDOD on a new computer with Win 7

Over the last month or so I get almost every day an unexpected shutdown of BSOD type which I cannot resolve. The sympthom is: sometimes when I wake the computer from sleep, it is restarting from boot. I can't see what was the situation before than because it was sleeping, but it doesn't look good especially because the crash sometimes causes HD inconsistency problems which are resolved during reboot.

This is happening only when the computer is not working for a while (sleeping) - never when I use it. In attempt to isolate the problem I switched "Put the computer to sleep" to "Never" but that didn't help, so the crash must be originating from somewhere else.

Sometimes when the OS returns from the crash it announces a BSOD unexpected shutdown. I attach here related image, XML and DMP files.

I also ran a windows memory scan but no problems were found.

My configuration:
I have an Acer 5740G laptop, bought just a couple of months ago.
No special drivers were explicitly installed on it, except for a USB KVM switch. Also connected an external HD.

Please help,


My System SpecsSystem Spec
21 Apr 2010   #2

Windows 7 Professional x64

Welcome to SF!

Very straightforward. The DirectX portion of your video card is causing the trouble. I suggest updating your drivers, or uninstall them completely and install a fresh copy.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\\032210-32042-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e0d000 PsLoadedModuleList = 0xfffff800`0304ae50
Debug session time: Mon Mar 22 16:11:53.430 2010 (GMT-4)
System Uptime: 0 days 2:03:21.648
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004f7789c, fffff88001fbf780, 0}

Probably caused by : dxgkrnl.sys ( dxgkrnl+a189c )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004f7789c, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88001fbf780, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff880`04f7789c 44397d48        cmp     dword ptr [rbp+48h],r15d

CONTEXT:  fffff88001fbf780 -- (.cxr 0xfffff88001fbf780)
rax=0000000000000003 rbx=fffff8a0235e6920 rcx=0000000000000001
rdx=fffffa80061d6010 rsi=0000000000000000 rdi=fffff8a023673610
rip=fffff88004f7789c rsp=fffff88001fc0160 rbp=0000000000000000
 r8=0000000000107134  r9=0000000000000003 r10=0000000000000000
r11=fffff88002a06120 r12=fffff88001fc04a0 r13=fffff88001fc0610
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
fffff880`04f7789c 44397d48        cmp     dword ptr [rbp+48h],r15d ss:0018:00000000`00000048=????????
Resetting default scope




PROCESS_NAME:  csrss.exe


LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004f7789c

fffff880`01fc0160 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl+0xa189c

fffff880`04f7789c 44397d48        cmp     dword ptr [rbp+48h],r15d


SYMBOL_NAME:  dxgkrnl+a189c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys


STACK_COMMAND:  .cxr 0xfffff88001fbf780 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl+a189c

BUCKET_ID:  X64_0x3B_dxgkrnl+a189c

Followup: MachineOwner
My System SpecsSystem Spec

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