Windows 7: Crashing After Turning off Monitor

That hotfix is only to relaunch the shell, the part of the OS that displays the Taskbar (sort of like the Finder on Mac OS X). It was only meant as a quicker way to reload the Taskbar than logging off and logging back on. I thought you fixed the deep sleep issue?

Walker
Windows Outreach Team

b00st3d's fix worked partially for a day or so.

Somehow I feel it's key that all seems to work well in the Safe Mode. What might this be telling us?

Phil

Ah, that's no good. Sorry to hear that.

If all is well in Safe Mode it probably means it's a hardware or hardware driver conflict. Here are some diagnostic tools you can use while in Safe Mode to try and narrow down the possible causes: Diagnostic tools to use in safe mode

And here's a tutorial on some other system recovery options in case you don't have much luck: System Recovery Options

Cheers,

Walker
Windows Outreach Team

Hi Walker,

You must be getting sick of me.
I bought my Win 7 from Digital River as an iso download. I wanted the 64 bit OS but now I'm (late) thinking that perhaps my mobo and CPU can't handle 64 bits. My mobo is Dell supplied and is for the XPS-720. Processor = Intel Core 2 CPU. 6700@2.66 & 2.67GHz. 4GB DDR2 RAM.

The other possibility is a corrupted OS. I do a Full Backup on the 1st of every month and a daily incremental. Backups are performed on a separate internal HD.
The OS is on it's own partition. Should I have to reformat and reinstall the OS will I be able to restore my backups so I don't loose the data, etc. from all the programs I've installed?

Newest symptom - startup taking longer and Outlook needs to be "restarted" (I forget the exact message). Regardless, instead of opening in a second, it now takes 30-60 seconds.

The Microsoft compatibilty program tells me that everything I have should work fine. Driver Detective and CNET Tracker say all my drivers are up to date.

I'm snake-bit and don't know what to do next.

Phil

Nah not just yet I'm happy to try and help. I double-checked your hardware and it should run Windows 7 64-bit just fine, so that's not the issue here.

Are you using third-party backup software for this? Are you backing up the data as a disc image, or the actual files (simple copy operation)?

Cheers,

Walker
Windows Outreach Team

I've been talking to the folks at Microsoft.

1. They're investigating the repetitive "ding-dong" sound I get when turning off my monitor. One "ding-dong" is normal. Continuous "ding-dong" is not.
2. They're calling Dell & Samsung.
3. We went through the msconfig routine startup and unselected all non-Microsoft programs. I left the monitor on for several hours. It did not turn off (as it had been) and the PC did not go into terminal sleep.
4. I then turned off the monitor for 30 minutes and the PC went into terminal sleep.
5. Microsoft is supposed to be calling this AM.

PRSNRS

This is starting to get interesting! Thanks for the update Phil, please keep em coming

Walker
Windows Outreach Team

No real solutions yet.
In msconfig we disabled all 3d party choices. Still could reproduce problems.
Put it into Diagnostic Startup. Could not reproduce problems.
As I mentioned previoulsy, no problems in the Safe Mode.
Interestingly, there are also no issues if I log out.
The Level 2 Microsoft tech thinks it's a possibility that my Digitalriver iso copy may be corrupted. So I am to download another iso copy, burn another disk and do a Repair Install. We'll see.

Phil

Tried a different monitor ==> no "ding-dong" or crashing. Ordered new monitor ==> no crashing or "ding-dong."

PRS

Well that's fantastic news, sorry you had to ditch the monitor though! Let me know if you need anything else.

Walker
Windows Outreach Team