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Windows 7: Crashing After Turning off Monitor

23 Apr 2010   #1
prsnrs

Win 7 Pro 64 bit
 
 
Crashing After Turning off Monitor

Using Win 7 Pro 64bit. Every time I turn off the monitor I either see a blank screen, or the taskbar is gone or the PC is in terminal sleep (can't be awakened). I usually have to reboot. If I leave the monitor on, these things don't happen. Any hints as to why this might occur?

Thanks.

PRS


My System SpecsSystem Spec
.
23 Apr 2010   #2
WalkerA WinTeam

Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
 
 

Hi PRS,

Please post your System Specs, and describe your setup for us. Are you using a monitor with an open laptop, in a dual-screen configuration? Or is the monitor your only screen?

Cheers,

Walker
Windows Outreach Team
My System SpecsSystem Spec
23 Apr 2010   #3
prsnrs

Win 7 Pro 64 bit
 
 

Windows Experience Index - 5.8
Processor - Intel Core 2 CPU 6700@2.66 GHZ
64 bit OS (Win 7 Prof)
Computer Dell XPS-720
RAM - 4.0 GB
Mobo - Dell
nVidia GeForce 7950 GX2
Monitor - SynchMaster 214T
My System SpecsSystem Spec
.

23 Apr 2010   #4
prsnrs

Win 7 Pro 64 bit
 
 

Dell XPS-720
Win 7 Pro 64 bit
Intel Cor 2 6700@2.66GHz
Dell Mobo
4GB RAM
nVidea GeForce 7950 GX2
Creative SB X-Fi
SyncMaster 214T monitor (not using laptop)
1600x1200 (Native)
My System SpecsSystem Spec
24 Apr 2010   #5
WalkerA WinTeam

Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
 
 

Quote   Quote: Originally Posted by prsnrs View Post
Every time I turn off the monitor I either see a blank screen, or the taskbar is gone or the PC is in terminal sleep (can't be awakened). I usually have to reboot. If I leave the monitor on, these things don't happen.
Do you mean every time you turn off the monitor and then try to turn it back on, you experience those things?

Is it a new monitor? New graphics card? Have you updated your nVidia drivers recently?

Cheers,

Walker
Windows Outreach Team
My System SpecsSystem Spec
24 Apr 2010   #6
prsnrs

Win 7 Pro 64 bit
 
 
Crashing after turning off monitor

Dear Walker,

Yes. Everytime I turn off the monitor this happens. I've not timed it, but it takes several minutes. For example, I shut the monitor off for lunch. When I return it's in it's irretrievable sleep mode. This does not happen in the Sleep Mode.

It's not a brand new monitor.

I'm using the same graphics card that came with the computer.

I used NFR (Nasty File Remover) to delete everybit of the previous nVidia drivers. Then I installed a fresh copy.

There are some posts that suggest that large SATA hard drives might be the problem. Mine are in the 250GB range.

The big clue for someone is that none of this happens in the safe mode.

Thanks.

Phil
My System SpecsSystem Spec
24 Apr 2010   #7
prsnrs

Win 7 Pro 64 bit
 
 

b00st3d had several solutions that seemed to work.

Suggested going to Advance Power Settings and disable "Allow wake timers" and "USB selective suspend setting."

I'm not sure why, but it seems to have worked after the monitor is off for 5 minutes. Next I'll try 30 mins, then several hours.

PRS
My System SpecsSystem Spec
25 Apr 2010   #8
prsnrs

Win 7 Pro 64 bit
 
 

The computer no longer goes into deep sleep but the task bar disappears. I can get it back by logging off and on.

PRS
My System SpecsSystem Spec
26 Apr 2010   #9
WalkerA WinTeam

Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
 
 

Huh, well it sounds like you have solved the bigger issue and replaced it with a minor one. That's a start

Here's a possible solution if there's conflict with any screensavers you're running: Taskbar disappears after sleep mode...

And if it's a shell problem, here's a batch file you can create that will relaunch explorer.exe when you run it after the Taskbar disappears:
Quote:
1. Open Notepad and type in these two lines.
Code:
taskkill /F /IM explorer.exe
start explorer.exe
2. Save the file as whatever.bat.
Cheers to Alehbye for that. Not a permanent solution but a possible quick fix until we find one.

Walker
Windows Outreach Team
My System SpecsSystem Spec
27 Apr 2010   #10
prsnrs

Win 7 Pro 64 bit
 
 

Unfortunately, the hotfix didn't work. Desktop was in irretrievable deep sleep. Needed to do a hard reboot.

PRS
My System SpecsSystem Spec
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