windows 7 has crashed a lot lately. Mem dump enclosed.

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  1. Posts : 198
    Windows 7 -x6
       #1

    windows 7 has crashed a lot lately. Mem dump enclosed.


    since my update to windows 7 i have been getting quiet a bit of blue screens. No idea why, i actually used it as an excuse to build a new computer. all new parts except my optical drives, and 4 gigs of memory.
    I continue to get BSODs so i did a memtest on each stick of memory i have, one of them reported errors, i removed it and was hopeful my bsod's would stop... but nope.... 4 crashes just today... here are the dump logs, can someone please help me, i am done with this thing crashing, and i do suspect its just my luck that 2 separate computers crashed, i honestly dont believe its windows 7.

    i was about to upload the file, and it crashed again, luckily chrome restored everything, including my unpublished text (this message)

    dumpfiles.rar
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    TheTeZ said:
    since my update to windows 7 i have been getting quiet a bit of blue screens. No idea why, i actually used it as an excuse to build a new computer. all new parts except my optical drives, and 4 gigs of memory.
    I continue to get BSODs so i did a memtest on each stick of memory i have, one of them reported errors, i removed it and was hopeful my bsod's would stop... but nope.... 4 crashes just today... here are the dump logs, can someone please help me, i am done with this thing crashing, and i do suspect its just my luck that 2 separate computers crashed, i honestly dont believe its windows 7.

    i was about to upload the file, and it crashed again, luckily chrome restored everything, including my unpublished text (this message)

    dumpfiles.rar
    Two of these were caused by hardware_disk. I would run a chkdsk follow the below instructions.

    CHKDSK /R /F:
    Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

    Elevated Command Prompt:
    Go to Start and type in "cmd.exe" (without the quotes)
    At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

    CHKDSK LogFile:
    Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
    Expand the Windows logs heading, then select the Application log file entry.
    Double click on the Source column header.
    Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
    Copy/paste the results into your next post.

    Let us know if you need help

    Ken

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\New folder (3)\042410-91088-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02c0f000 PsLoadedModuleList = 0xfffff800`02e4ce50
    Debug session time: Sat Apr 24 00:01:37.196 2010 (GMT-4)
    System Uptime: 0 days 2:50:11.880
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa8007418b30, fffffa8007418e10, fffff80002f8b540}
    
    Probably caused by : hardware_disk
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa8007418b30, Terminating object
    Arg3: fffffa8007418e10, Process image file name
    Arg4: fffff80002f8b540, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    
    PROCESS_OBJECT: fffffa8007418b30
    
    IMAGE_NAME:  hardware_disk
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAULTING_MODULE: 0000000000000000 
    
    PROCESS_NAME:  csrss.exe
    
    EXCEPTION_RECORD:  fffff88004b96b78 -- (.exr 0xfffff88004b96b78)
    ExceptionAddress: 0000000077475ac5
       ExceptionCode: c0000006 (In-page I/O error)
      ExceptionFlags: 00000000
    NumberParameters: 3
       Parameter[0]: 0000000000000000
       Parameter[1]: 000007fefd3f16e4
       Parameter[2]: 00000000c000000e
    Inpage operation failed at 000007fefd3f16e4, due to I/O error 00000000c000000e
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  000007fefd3f16e4
    
    EXCEPTION_PARAMETER3:  00000000c000000e
    
    IO_ERROR: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
    
    EXCEPTION_STR:  0xc0000006_c000000e
    
    FAULTING_IP: 
    +23a
    00000000`77475ac5 ??              ???
    
    BUGCHECK_STR:  0xF4_IOERR_C000000E
    
    FOLLOWUP_IP: 
    +5ff8952f0197db50
    000007fe`fd3f16e4 ??              ???
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware_disk
    
    STACK_COMMAND:  kb
    
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_C000000E_IMAGE_hardware_disk
    
    BUCKET_ID:  X64_0xF4_IOERR_C000000E_IMAGE_hardware_disk
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 13,354
    Windows 7 Professional x64
       #3

    It looks as if your hard drive or hard drive controller is causing the issue. Try updating your hard drive controller drivers, and run a test with one of these programs: HD Diagnostic

    In the future, please zip up the files and upload them to this site using the paperclip icon in the editing bar. MediaFire is a real pain.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Jonathan\Desktop\042410-91088-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02c0f000 PsLoadedModuleList = 0xfffff800`02e4ce50
    Debug session time: Sat Apr 24 00:01:37.196 2010 (GMT-4)
    System Uptime: 0 days 2:50:11.880
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa8007418b30, fffffa8007418e10, fffff80002f8b540}
    
    Probably caused by : hardware_disk
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa8007418b30, Terminating object
    Arg3: fffffa8007418e10, Process image file name
    Arg4: fffff80002f8b540, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    
    PROCESS_OBJECT: fffffa8007418b30
    
    IMAGE_NAME:  hardware_disk
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAULTING_MODULE: 0000000000000000 
    
    PROCESS_NAME:  csrss.exe
    
    EXCEPTION_RECORD:  fffff88004b96b78 -- (.exr 0xfffff88004b96b78)
    ExceptionAddress: 0000000077475ac5
       ExceptionCode: c0000006 (In-page I/O error)
      ExceptionFlags: 00000000
    NumberParameters: 3
       Parameter[0]: 0000000000000000
       Parameter[1]: 000007fefd3f16e4
       Parameter[2]: 00000000c000000e
    Inpage operation failed at 000007fefd3f16e4, due to I/O error 00000000c000000e
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  000007fefd3f16e4
    
    EXCEPTION_PARAMETER3:  00000000c000000e
    
    IO_ERROR: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
    
    EXCEPTION_STR:  0xc0000006_c000000e
    
    FAULTING_IP: 
    +23a
    00000000`77475ac5 ??              ???
    
    BUGCHECK_STR:  0xF4_IOERR_C000000E
    
    FOLLOWUP_IP: 
    +23a
    000007fe`fd3f16e4 ??              ???
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware_disk
    
    STACK_COMMAND:  kb
    
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_C000000E_IMAGE_hardware_disk
    
    BUCKET_ID:  X64_0xF4_IOERR_C000000E_IMAGE_hardware_disk
    
    Followup: MachineOwner
    ---------
      My Computer


  4. Posts : 198
    Windows 7 -x6
    Thread Starter
       #4

    Hey, thanks guys, But i do not see this "source" column header anywhere....
      My Computer


  5. Posts : 198
    Windows 7 -x6
    Thread Starter
       #5

    - System

    - Provider

    [ Name] Microsoft-Windows-Wininit
    [ Guid] {206f6dea-d3c5-4d10-bc72-989f03c8b84b}
    [ EventSourceName] Wininit

    - EventID 1001

    [ Qualifiers] 16384

    Version 0

    Level 4

    Task 0

    Opcode 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2010-04-24T20:44:19.000000000Z

    EventRecordID 6197

    Correlation

    - Execution

    [ ProcessID] 0
    [ ThreadID] 0

    Channel Application

    Computer HOUsT

    Security


    - EventData

    Checking file system on C: The type of the file system is NTFS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files
    (stage 1 of 5)... 155392 file records processed. File verification completed. 97 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes
    (stage 2 of 5)... 193718 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors
    (stage 3 of 5)... 155392 file SDs/SIDs processed. Cleaning up 140 unused index entries from index $SII of file 0x9. Cleaning up 140 unused index entries from index $SDH of file 0x9. Cleaning up 140 unused security descriptors. Security descriptor verification completed. 19164 data files processed. CHKDSK is verifying Usn Journal... 36357232 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data
    (stage 4 of 5)... 155376 files processed. File data verification completed. CHKDSK is verifying free space
    (stage 5 of 5)... 93062396 free clusters processed. Free space verification is complete.

    CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. CHKDSK discovered free space marked as allocated in the volume bitmap. Windows has made corrections to the file system. 488282111 KB total disk space. 115689140 KB in 115069 files. 71136 KB in 19165 indexes. 0 KB in bad sectors. 272247 KB in use by the system. 65536 KB occupied by the log file. 372249588 KB available on disk. 4096 bytes in each allocation unit. 122070527 total allocation units on disk. 93062397 allocation units available on disk. Internal Info: 00 5f 02 00 65 0c 02 00 bf ee 03 00 00 00 00 00 ._..e........... 58 4e 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 XN..,........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts.




    well i found this a different way, is this what you want? by the time i got back to my computer after the test was done, it had blue screened.
      My Computer


  6. Posts : 198
    Windows 7 -x6
    Thread Starter
       #6

    OK ZigZag Found what you were looking for...


    General:
    Checking file system on C:
    The type of the file system is NTFS.


    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 3)...
    157696 file records processed. File verification completed.
    114 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
    196564 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)...
    157696 file SDs/SIDs processed. Cleaning up 204 unused index entries from index $SII of file 0x9.
    Cleaning up 204 unused index entries from index $SDH of file 0x9.
    Cleaning up 204 unused security descriptors.
    Security descriptor verification completed.
    19435 data files processed. CHKDSK is verifying Usn Journal...
    33782656 USN bytes processed. Usn Journal verification completed.
    Windows has checked the file system and found no problems.

    488282111 KB total disk space.
    119536852 KB in 137709 files.
    79252 KB in 19436 indexes.
    0 KB in bad sectors.
    272691 KB in use by the system.
    65536 KB occupied by the log file.
    368393316 KB available on disk.

    4096 bytes in each allocation unit.
    122070527 total allocation units on disk.
    92098329 allocation units available on disk.

    Internal Info:
    00 68 02 00 e4 65 02 00 05 98 04 00 00 00 00 00 .h...e..........
    fe 4d 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 .M..,...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.
    Details:
    + System

    - Provider

    [ Name] Microsoft-Windows-Wininit
    [ Guid] {206f6dea-d3c5-4d10-bc72-989f03c8b84b}
    [ EventSourceName] Wininit

    - EventID 1001

    [ Qualifiers] 16384

    Version 0

    Level 4

    Task 0

    Opcode 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2010-04-26T15:35:53.000000000Z

    EventRecordID 7055

    Correlation

    - Execution

    [ ProcessID] 0
    [ ThreadID] 0

    Channel Application

    Computer HOUsT

    Security


    - EventData

    Checking file system on C: The type of the file system is NTFS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 3)... 157696 file records processed. File verification completed. 114 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)... 196564 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)... 157696 file SDs/SIDs processed. Cleaning up 204 unused index entries from index $SII of file 0x9. Cleaning up 204 unused index entries from index $SDH of file 0x9. Cleaning up 204 unused security descriptors. Security descriptor verification completed. 19435 data files processed. CHKDSK is verifying Usn Journal... 33782656 USN bytes processed. Usn Journal verification completed. Windows has checked the file system and found no problems. 488282111 KB total disk space. 119536852 KB in 137709 files. 79252 KB in 19436 indexes. 0 KB in bad sectors. 272691 KB in use by the system. 65536 KB occupied by the log file. 368393316 KB available on disk. 4096 bytes in each allocation unit. 122070527 total allocation units on disk. 92098329 allocation units available on disk. Internal Info: 00 68 02 00 e4 65 02 00 05 98 04 00 00 00 00 00 .h...e.......... fe 4d 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 .M..,........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts.
      My Computer


  7. Posts : 198
    Windows 7 -x6
    Thread Starter
       #7

    here are a bunch from today, the thing has been crashing like crazy, i uninstalled avg, as i heard it causes problems, blue screened anyway....
    So here are the dump files,

    Attachment 69558
      My Computer


  8. Posts : 198
    Windows 7 -x6
    Thread Starter
       #8

    So i have been trying to find updated controller drives for my hard drives, but no luck.

    Windows wont find them either....
    im not even positive this is my hard drive, but heres my device& Printer Screen: Attachment 69559<br>

    When i trouble shoot this is what shows up, Attachment 69560<br>
    When i click install, it tells me its installing a driver for the device with the little balloon pop up. then the next bubble tells me it didnt install because no drivers were available...
    Than the trouble shooter shows this:Attachment 69561<brr>

    And just because, heres a capture of my device managerAttachment 69562

    as i was writing this, i decided maybe i could uninstall it and let it become detected it may find it the correct way, i was wrong, i uninstalled it, and it acts like nothing is wrong, but when i scan for hardware changes, it will go back to the "troubleshoot me" icon. After i "uninstall this device" i can right click and go to properties, it tells me "this device is working properly" i guess, i will use it this way, see what happens, but if you could give me any ideas, ... please do, or look at the last post with the mini dumps and let me know whats up..? that would be great.
      My Computer


  9. Posts : 198
    Windows 7 -x6
    Thread Starter
       #9

    Bump! i dont mean to be annoying, but a dozen or more blue screens a day is quite annoying.


    one thing i noticed is sometimes only one of my internal drives will show in my computer, and the other 2 dont... sometimes they do, sometimes they dont, this makes me feel even stronger it is a driver problem or controller problem of some sort.... i just have no idea how to fix it.....
      My Computer


  10. Posts : 198
    Windows 7 -x6
    Thread Starter
       #10

    newest "finding" after a little while, my computer crashes, which ive stated, but what i've been noticing, is it starts to load, the windows come up and start to swirl, they then freeze up about half way through, im not sitting here on my laptop (7 is on the desktop) its been booting for upwards of twenty mins, VERY SLOW, from the 4 seperate boxes, we are ALMOST to a solid 1 piece 4 colored windows logo.
      My Computer


 
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