Constant Blue screens


  1. rlestage
    Posts : 5
    Windows 7 Ultimate 64bit
       New #1

    Constant Blue screens


    Hey everyone,

    I recently purchased a Sony Vaio VPCCW21FD 14" laptop. It is an Intel Core i3 with 4gb RAM and Nvidia 310M Graphics card Running Win7 Ultimate 64bit.

    I am trying to attach a copy of my memory.dmp, but I get this error " 404 - File or directory not found.
    The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable. "

    Here are my two last bugchecks

    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000b8 (0xfffffa8007c09b60, 0xfffff80003214c40,

    0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042610-33072-01.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042610-21247-01.
      My Computer
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    rlestage said:
    Hey everyone,

    I recently purchased a Sony Vaio VPCCW21FD 14" laptop. It is an Intel Core i3 with 4gb RAM and Nvidia 310M Graphics card Running Win7 Ultimate 64bit.

    I am trying to attach a copy of my memory.dmp, but I get this error " 404 - File or directory not found.
    The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable. "

    Here are my two last bugchecks

    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000b8 (0xfffffa8007c09b60, 0xfffff80003214c40,

    0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042610-33072-01.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042610-21247-01.
    We do need the actual DMP file. try dragging it to your desktop. Use these to find and upload it. https://www.sevenforums.com/crash-loc...d-problem.html

    Ken
      My Computer
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  4. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #3

    In addition to Ken's post, if your C:\Windows\Minidump folder is empty, upload the memory.dmp file found in C:\Windows to Rapidshare, and post a link here.
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  6. rlestage
    Posts : 5
    Windows 7 Ultimate 64bit
    Thread Starter
       New #4

    There we go, I've put all my mini dump files into this zip file.
    The two latest ones today at 9:39 and 10ish were the two recent ones.

    Is this what you guys need?
      My Computer
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  7. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #5

    Pretty straightforward. Acronis True Image is causing the problem. I recommend uninstalling it completely.

    If you need an alternative backup program, see these tutorials:

    Backup and Restore

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp2_minidump.zip\041810-24242-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03004000 PsLoadedModuleList = 0xfffff800`03241e50
Debug session time: Sun Apr 18 03:49:23.717 2010 (GMT-4)
System Uptime: 0 days 0:09:43.982
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000B8, {fffffa80055d3b60, fffff880009f2fc0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+18e71 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

ATTEMPTED_SWITCH_FROM_DPC (b8)
A wait operation, attach process, or yield was attempted from a DPC routine.
This is an illegal operation and the stack track will lead to the offending
code and original DPC routine.
Arguments:
Arg1: fffffa80055d3b60, Original thread which is the cause of the failure
Arg2: fffff880009f2fc0, New thread
Arg3: 0000000000000000, Stack address of the original thread
Arg4: 0000000000000000

Debugging Details:
------------------


FAULTING_THREAD:  fffffa80055d3b60

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xB8

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8000307b752 to fffff8000307a4da

STACK_TEXT:  
fffff880`033223e0 fffff800`0307b752 : 00000000`00000000 fffffa80`055d3b60 00000000`00000000 fffffa80`05f31000 : nt!KiSwapContext+0x7a
fffff880`03322520 fffff800`0307d8af : fffffa80`0771aa30 00000000`00000000 0000000f`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x1d2
fffff880`033225b0 fffff880`01b98e71 : fffff880`01bab100 fffff880`00000000 00000000`00000000 00000000`00000000 : nt!KeWaitForSingleObject+0x19f
fffff880`03322650 fffff880`01bab100 : fffff880`00000000 00000000`00000000 00000000`00000000 fffff880`009e8180 : snapman+0x18e71
fffff880`03322658 fffff880`00000000 : 00000000`00000000 00000000`00000000 fffff880`009e8180 fffff880`01bab140 : snapman+0x2b100
fffff880`03322660 00000000`00000000 : 00000000`00000000 fffff880`009e8180 fffff880`01bab140 fffffa80`0550f428 : 0xfffff880`00000000


STACK_COMMAND:  .thread 0xfffffa80055d3b60 ; kb

FOLLOWUP_IP: 
snapman+18e71
fffff880`01b98e71 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  snapman+18e71

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: snapman

IMAGE_NAME:  snapman.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  45265d99

FAILURE_BUCKET_ID:  X64_0xB8_snapman+18e71

BUCKET_ID:  X64_0xB8_snapman+18e71

Followup: MachineOwner
---------

1: kd> lmvm snapman
start             end                 module name
fffff880`01b80000 fffff880`01bb3000   snapman  T (no symbols)           
    Loaded symbol image file: snapman.sys
    Image path: \SystemRoot\system32\DRIVERS\snapman.sys
    Image name: snapman.sys
    Timestamp:        Fri Oct 06 09:43:53 2006 (45265D99)
    CheckSum:         000375F1
    ImageSize:        00033000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer
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  8. rlestage
    Posts : 5
    Windows 7 Ultimate 64bit
    Thread Starter
       New #6

    Uninstalled...thank you very much for your help. I'll check out the alternate options, as I've been happy with acronis...however not if it's causing me all this grief.
      My Computer
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  10. rlestage
    Posts : 5
    Windows 7 Ultimate 64bit
    Thread Starter
       New #7

    Oh one more thing,
    even though the bugcheck errors were different, it was all related to acronis?

    This was my full memory.dmp
    http://rapidshare.com/files/380460182/MEMORY.zip.html
      My Computer
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  11. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #8

    Yep, all point to Acronis.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp3_minidump.zip\042610-33072-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`0301c000 PsLoadedModuleList = 0xfffff800`03259e50
Debug session time: Mon Apr 26 12:38:03.138 2010 (GMT-4)
System Uptime: 0 days 0:02:52.777
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000B8, {fffffa8007c09b60, fffff80003214c40, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+18e71 )

Followup: MachineOwner
---------
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp3_minidump.zip\041810-24242-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03004000 PsLoadedModuleList = 0xfffff800`03241e50
Debug session time: Sun Apr 18 03:49:23.717 2010 (GMT-4)
System Uptime: 0 days 0:09:43.982
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000B8, {fffffa80055d3b60, fffff880009f2fc0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+18e71 )

Followup: MachineOwner
---------
      My Computer
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  12. rlestage
    Posts : 5
    Windows 7 Ultimate 64bit
    Thread Starter
       New #9

    Thanks Jonathan
      My Computer
    Quote Quote

 

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