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Windows 7: Constant Blue screens

26 Apr 2010   #1

Windows 7 Ultimate 64bit
 
 
Constant Blue screens

Hey everyone,

I recently purchased a Sony Vaio VPCCW21FD 14" laptop. It is an Intel Core i3 with 4gb RAM and Nvidia 310M Graphics card Running Windows 7 Ultimate 64bit.

I am trying to attach a copy of my memory.dmp, but I get this error " 404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable. "

Here are my two last bugchecks

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000b8 (0xfffffa8007c09b60, 0xfffff80003214c40,

0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042610-33072-01.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042610-21247-01.


My System SpecsSystem Spec
.

26 Apr 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rlestage View Post
Hey everyone,

I recently purchased a Sony Vaio VPCCW21FD 14" laptop. It is an Intel Core i3 with 4gb RAM and Nvidia 310M Graphics card Running Windows 7 Ultimate 64bit.

I am trying to attach a copy of my memory.dmp, but I get this error " 404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable. "

Here are my two last bugchecks

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000b8 (0xfffffa8007c09b60, 0xfffff80003214c40,

0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042610-33072-01.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042610-21247-01.
We do need the actual DMP file. try dragging it to your desktop. Use these to find and upload it. http://www.sevenforums.com/crash-loc...d-problem.html

Ken
My System SpecsSystem Spec
26 Apr 2010   #3

Windows 7 Professional x64
 
 

In addition to Ken's post, if your C:\Windows\Minidump folder is empty, upload the memory.dmp file found in C:\Windows to Rapidshare, and post a link here.
My System SpecsSystem Spec
.


26 Apr 2010   #4

Windows 7 Ultimate 64bit
 
 

There we go, I've put all my mini dump files into this zip file.
The two latest ones today at 9:39 and 10ish were the two recent ones.

Is this what you guys need?
My System SpecsSystem Spec
26 Apr 2010   #5

Windows 7 Professional x64
 
 

Pretty straightforward. Acronis True Image is causing the problem. I recommend uninstalling it completely.

If you need an alternative backup program, see these tutorials:

Backup and Restore

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp2_minidump.zip\041810-24242-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03004000 PsLoadedModuleList = 0xfffff800`03241e50
Debug session time: Sun Apr 18 03:49:23.717 2010 (GMT-4)
System Uptime: 0 days 0:09:43.982
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000B8, {fffffa80055d3b60, fffff880009f2fc0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+18e71 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

ATTEMPTED_SWITCH_FROM_DPC (b8)
A wait operation, attach process, or yield was attempted from a DPC routine.
This is an illegal operation and the stack track will lead to the offending
code and original DPC routine.
Arguments:
Arg1: fffffa80055d3b60, Original thread which is the cause of the failure
Arg2: fffff880009f2fc0, New thread
Arg3: 0000000000000000, Stack address of the original thread
Arg4: 0000000000000000

Debugging Details:
------------------


FAULTING_THREAD:  fffffa80055d3b60

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xB8

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8000307b752 to fffff8000307a4da

STACK_TEXT:  
fffff880`033223e0 fffff800`0307b752 : 00000000`00000000 fffffa80`055d3b60 00000000`00000000 fffffa80`05f31000 : nt!KiSwapContext+0x7a
fffff880`03322520 fffff800`0307d8af : fffffa80`0771aa30 00000000`00000000 0000000f`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x1d2
fffff880`033225b0 fffff880`01b98e71 : fffff880`01bab100 fffff880`00000000 00000000`00000000 00000000`00000000 : nt!KeWaitForSingleObject+0x19f
fffff880`03322650 fffff880`01bab100 : fffff880`00000000 00000000`00000000 00000000`00000000 fffff880`009e8180 : snapman+0x18e71
fffff880`03322658 fffff880`00000000 : 00000000`00000000 00000000`00000000 fffff880`009e8180 fffff880`01bab140 : snapman+0x2b100
fffff880`03322660 00000000`00000000 : 00000000`00000000 fffff880`009e8180 fffff880`01bab140 fffffa80`0550f428 : 0xfffff880`00000000


STACK_COMMAND:  .thread 0xfffffa80055d3b60 ; kb

FOLLOWUP_IP: 
snapman+18e71
fffff880`01b98e71 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  snapman+18e71

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: snapman

IMAGE_NAME:  snapman.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  45265d99

FAILURE_BUCKET_ID:  X64_0xB8_snapman+18e71

BUCKET_ID:  X64_0xB8_snapman+18e71

Followup: MachineOwner
---------

1: kd> lmvm snapman
start             end                 module name
fffff880`01b80000 fffff880`01bb3000   snapman  T (no symbols)           
    Loaded symbol image file: snapman.sys
    Image path: \SystemRoot\system32\DRIVERS\snapman.sys
    Image name: snapman.sys
    Timestamp:        Fri Oct 06 09:43:53 2006 (45265D99)
    CheckSum:         000375F1
    ImageSize:        00033000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
26 Apr 2010   #6

Windows 7 Ultimate 64bit
 
 

Uninstalled...thank you very much for your help. I'll check out the alternate options, as I've been happy with acronis...however not if it's causing me all this grief.
My System SpecsSystem Spec
26 Apr 2010   #7

Windows 7 Ultimate 64bit
 
 

Oh one more thing,
even though the bugcheck errors were different, it was all related to acronis?

This was my full memory.dmp
http://***************/files/380460182/MEMORY.zip.html
My System SpecsSystem Spec
26 Apr 2010   #8

Windows 7 Professional x64
 
 

Yep, all point to Acronis.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp3_minidump.zip\042610-33072-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`0301c000 PsLoadedModuleList = 0xfffff800`03259e50
Debug session time: Mon Apr 26 12:38:03.138 2010 (GMT-4)
System Uptime: 0 days 0:02:52.777
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000B8, {fffffa8007c09b60, fffff80003214c40, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+18e71 )

Followup: MachineOwner
---------
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp3_minidump.zip\041810-24242-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03004000 PsLoadedModuleList = 0xfffff800`03241e50
Debug session time: Sun Apr 18 03:49:23.717 2010 (GMT-4)
System Uptime: 0 days 0:09:43.982
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000B8, {fffffa80055d3b60, fffff880009f2fc0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+18e71 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
26 Apr 2010   #9

Windows 7 Ultimate 64bit
 
 

Thanks Jonathan
My System SpecsSystem Spec
Reply

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