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Windows 7: BSOD - Probably caused by amdppm.sys?!


27 Apr 2010   #1

Windows 7
 
 
BSOD - Probably caused by amdppm.sys?!

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\042710-24968-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 (Service Pack 2) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.20655.x86fre.win7_ldr.100226-1909
Machine Name:
Kernel base = 0x82c04000 PsLoadedModuleList = 0x82d4c810
Debug session time: Tue Apr 27 21:38:34.876 2010 (UTC + 3:00)
System Uptime: 0 days 0:16:08.220
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {f6397ac, 1c, 1, 82c6fb50}

Probably caused by : amdppm.sys ( amdppm!C1Halt+4 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0f6397ac, memory referenced
Arg2: 0000001c, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82c6fb50, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82d6c718
Unable to read MiSystemVaType memory at 82d4c160
 0f6397ac 

CURRENT_IRQL:  1c

FAULTING_IP: 
nt!KeAccumulateTicks+bf
82c6fb50 8944242c        mov     dword ptr [esp+2Ch],eax

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  87b1cb34 -- (.trap 0xffffffff87b1cb34)
ErrCode = 00000002
eax=00000000 ebx=00004c4b ecx=00000002 edx=00000002 esi=87b00120 edi=0002625a
eip=82c6fb50 esp=87b1cba8 ebp=87b1cbd8 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
nt!KeAccumulateTicks+0xbf:
82c6fb50 8944242c        mov     dword ptr [esp+2Ch],eax ss:0010:87b1cbd4=00000002
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82c6fb50 to 82c4a7fb

STACK_TEXT:  
87b1cb34 82c6fb50 badb0d00 00000002 a4b5f464 nt!KiTrap0E+0x2cf
87b1cbd8 82c6f322 00004c4b 00000000 0000f200 nt!KeAccumulateTicks+0xbf
87b1cc18 83017430 8302ea02 000000d1 87b1cd20 nt!KeUpdateRunTime+0x145
87b1cc18 8d2473f6 8302ea02 000000d1 87b1cd20 hal!HalpClockInterruptPn+0x158
87b1cc98 82c89649 851bcd48 87b05800 87b00000 amdppm!C1Halt+0x4
87b1cd20 82c6c00d 00000000 0000000e 65f71bef nt!PoIdle+0x538
87b1cd24 00000000 0000000e 65f71bef ffffffff nt!KiIdleLoop+0xd


STACK_COMMAND:  kb

FOLLOWUP_IP: 
amdppm!C1Halt+4
8d2473f6 c3              ret

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  amdppm!C1Halt+4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: amdppm

IMAGE_NAME:  amdppm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf07

FAILURE_BUCKET_ID:  0xA_VRF_amdppm!C1Halt+4

BUCKET_ID:  0xA_VRF_amdppm!C1Halt+4

Followup: MachineOwner
---------
How to solve what's the problem? BSOD happens when heavy stress, like encoding video, but I haven't installed anything new.


My System SpecsSystem Spec
.

27 Apr 2010   #2

Windows 7 Professional x64
 
 

Hmm... could we have the actual dmp file? http://www.sevenforums.com/crash-loc...d-problem.html

Check out usasma's notes on your bugcheck A: BSOD Index
My System SpecsSystem Spec
27 Apr 2010   #3

Windows 7
 
 

Here's couple minidumps if that helps.

RapidShare: 1-CLICK Web hosting - Easy Filehosting

What tools should I use to find the faulty driver/device?
My System SpecsSystem Spec
.


27 Apr 2010   #4

Windows 7 Professional x64
 
 

I suggest updating your chipset drivers and BIOS.

The lack of any information on Google for the driver a98ymif7.sys concerns me. Download a copy of Malwarebytes and run a scan.
My System SpecsSystem Spec
27 Apr 2010   #5

Windows 7
 
 

Okay, I'll do that and run Malware check. My BIOS drivers are the latest, but I just updated mobo drivers.

Just out of curiosity, how did you find about a98ymif7.sys? My WindDbg analyze didn't tell anything about it...
My System SpecsSystem Spec
27 Apr 2010   #6

Windows 7 Professional x64
 
 

I used the lmn command. Load up the dmp in your debugger and enter that in the box at the bottom.
My System SpecsSystem Spec
27 Apr 2010   #7

Windows 7
 
 

Okay, thanks. Any other handy commands?

I did run Malwarebytes through and it found couple trojan downloaders. I'm now running Spybot, since it has helped me couple of times before.

Just got another BSOD a while ago and now it says that probably cause is hardware.

Here's new minidump if you'd like to check it: RapidShare: 1-CLICK Web hosting - Easy Filehosting
My System SpecsSystem Spec
29 Apr 2010   #8

Windows 7
 
 

I've now got few times new error saying that the cause is hardware.

Here's minidump if somebody can take a look.
My System SpecsSystem Spec
29 Apr 2010   #9

Windows 7 Professional x64
 
 

Hardware often means RAM or hard drive.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.

HD Diagnostic
My System SpecsSystem Spec
29 Apr 2010   #10

Windows 7
 
 

Already did, several passes and no problems.
My System SpecsSystem Spec
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 BSOD - Probably caused by amdppm.sys?!




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