Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: URGENT: Blue Screen/Boot-up Crash/Repair/Install Fail

27 Apr 2010   #1

Windows 7 64 Ultra
URGENT: Blue Screen/Boot-up Crash/Repair/Install Fail

URGENT: Blue Screen/Boot-up Crash/ALL Repair/Install Fail
Dell T3500 2 15.T hard drives with RAID 0
Windows 7 x64 Ultra
My newly bought T3500 has been unable to boot up since Sunday (Apr 25).
Whenever it boots up, it crashes and yields a blue screen.
Dell tech support has been unable to resolve the issue over the phone and refused to deploy a Windows 7 specialist to resolve it on site.
Using Win 7 Ultra CD, a repair attempt yields the following log:
Root casuse found:
Unknown Bugcheck: Buckcheck 6b, Parameters = 0x0, 0x0, 0x0, 0x0,
Repair action: System files integreity check and repair
Result: Failed, Error Code = 0 x490
Time Taken = 651039 ms
1. Boot-up results in blue screen.
2. Unable to repair with the Win 7 CD.

It appears Win 7 can't access the boot drive.
It appears most system files are inaccessible.
Days before it could boot, it has the following issues:
1. sfc yields: Windows Resource Protection could not start the repair service.
2. Repair Install yields: Windows could not retrieve information about the disks on this computer.
3. Windows Installer: The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Please help.


My System SpecsSystem Spec
28 Apr 2010   #2
Microsoft MVP


KB article for this error (may/may not apply to your situation): "STOP: 0x0000006B" Stop error message during startup on a computer that is running Windows 7 or Windows Server 2008 R2

Also, FYI, we've had an issue at work where the system was missing the smss.exe file (this was on XP systems and was caused by the McAfee command line scanner). I would suggest using the command prompt in the Startup Repair menu to replace system files - but unfortunately I can't say which one's are needed.

You may also try running sfc.exe /scannow from the command prompt - it may/may not help.
My System SpecsSystem Spec

 URGENT: Blue Screen/Boot-up Crash/Repair/Install Fail

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar help and support threads
Thread Forum
Asus Computer Blue Screen, then windows fail to boot up
Hey So I am sorry for not having more information about my computer...seeing as I cant access windows anymore I have no idea what CPU, memory, etc this laptop has. Anyway. So what happened today was I stated my computer it was fine and all of a sudden it went to blue screen. This has...
BSOD Help and Support
Crash on boot (No blue screen)
Hello! I have a problem with my new HP computer. Every time I boot it up it crashes and reboots, without any blue screen or anything. Safe mode is working fine, and if I enable boot logging at advanced startup options, Windows boots perfectly. This is my computer: www.bit .ly/St7fPY . I'd rather...
General Discussion
blue screen crash before and after re-install --plz help--
hi. for about a year or so, my pc was working fine enough for me, here and there sumtihng would mess up in it and i would have to get my brother to help me, but now i am smart in building computer and that kind of thing. i took good care of it as i mainly used it for games and downloading, and last...
BSOD Help and Support
Win 7 crash - SP1 fail - repair install fail
I am really stuck. My installation of Win 7 Ultimate has a problem. It will not install SP1, occasionally dies with the BSOD, sfc shows corrupt files that it cannot repair, start up repair from the repair disk cannot repair problems, and a repair install from the OEM disk terminates before it...
BSOD Help and Support
blue screen crash at start up [urgent help please]
Problem Event Name: BlueScreen OS Version: 6.1.7600. Locale ID: 2057 BCCode: a BCP1: 0000000003E8000E BCP2: 0000000000000002 BCP3: ...
BSOD Help and Support
blue screen crash-repair/recovery disk won't work
I will try to make a long story short :confused: Bought my Acer Aspire X3900 approx' 3 months ago, it had windows 7 home premium 64bit. All was fine until I tried running/installing things that worked fine on my old computer that ran XP. After researching the Microsoft site, I bought, download...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:23.

Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App