|27 Apr 2010||#1|
| || |
URGENT: Blue Screen/Boot-up Crash/Repair/Install Fail
URGENT: Blue Screen/Boot-up Crash/ALL Repair/Install Fail
Dell T3500 2 15.T hard drives with RAID 0
Windows 7 x64 Ultra
My newly bought T3500 has been unable to boot up since Sunday (Apr 25).
Whenever it boots up, it crashes and yields a blue screen.
Dell tech support has been unable to resolve the issue over the phone and refused to deploy a Windows 7 specialist to resolve it on site.
Using Win 7 Ultra CD, a repair attempt yields the following log:
Root casuse found:
Unknown Bugcheck: Buckcheck 6b, Parameters = 0x0, 0x0, 0x0, 0x0,
Repair action: System files integreity check and repair
Result: Failed, Error Code = 0 x490
Time Taken = 651039 ms
1. Boot-up results in blue screen.
2. Unable to repair with the Win 7 CD.
It appears Win 7 can't access the boot drive.
It appears most system files are inaccessible.
Days before it could boot, it has the following issues:
1. sfc yields: Windows Resource Protection could not start the repair service.
2. Repair Install yields: Windows could not retrieve information about the disks on this computer.
3. Windows Installer: The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
|My System Specs|
|28 Apr 2010||#2|
| || |
KB article for this error (may/may not apply to your situation): "STOP: 0x0000006B" Stop error message during startup on a computer that is running Windows 7 or Windows Server 2008 R2
Also, FYI, we've had an issue at work where the system was missing the smss.exe file (this was on XP systems and was caused by the McAfee command line scanner). I would suggest using the command prompt in the Startup Repair menu to replace system files - but unfortunately I can't say which one's are needed.
You may also try running sfc.exe /scannow from the command prompt - it may/may not help.
|My System Specs|
|Similar help and support threads for2: URGENT: Blue Screen/Boot-up Crash/Repair/Install Fail|
|Asus Computer Blue Screen, then windows fail to boot up||BSOD Help and Support|
|Crash on boot (No blue screen)||General Discussion|
|blue screen crash before and after re-install --plz help--||BSOD Help and Support|
|Win 7 crash - SP1 fail - repair install fail||BSOD Help and Support|
|blue screen crash at start up [urgent help please]||BSOD Help and Support|
|blue screen crash-repair/recovery disk won't work||BSOD Help and Support|
|Our Sites ||Site Links ||About Us ||Find Us |
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd
All times are GMT -5. The time now is 08:42 AM.