URGENT: Blue Screen/Boot-up Crash/Repair/Install Fail

armsys · 27 Apr 2010

URGENT: Blue Screen/Boot-up Crash/ALL Repair/Install Fail
Dell T3500 2 15.T hard drives with RAID 0
Windows 7 x64 Ultra
My newly bought T3500 has been unable to boot up since Sunday (Apr 25).
Whenever it boots up, it crashes and yields a blue screen.
Dell tech support has been unable to resolve the issue over the phone and refused to deploy a Windows 7 specialist to resolve it on site.
Using Win 7 Ultra CD, a repair attempt yields the following log:
Root casuse found:
Unknown Bugcheck: Buckcheck 6b, Parameters = 0x0, 0x0, 0x0, 0x0,
Repair action: System files integreity check and repair
Result: Failed, Error Code = 0 x490
Time Taken = 651039 ms
Issues:
1. Boot-up results in blue screen.
2. Unable to repair with the Win 7 CD.

It appears Win 7 can't access the boot drive.
It appears most system files are inaccessible.
Days before it could boot, it has the following issues:
1. sfc yields: Windows Resource Protection could not start the repair service.
2. Repair Install yields: Windows could not retrieve information about the disks on this computer.
3. Windows Installer: The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Please help.

Thanks.
Armstrong

usasma · 28 Apr 2010

KB article for this error (may/may not apply to your situation): "STOP: 0x0000006B" Stop error message during startup on a computer that is running Windows 7 or Windows Server 2008 R2

Also, FYI, we've had an issue at work where the system was missing the smss.exe file (this was on XP systems and was caused by the McAfee command line scanner). I would suggest using the command prompt in the Startup Repair menu to replace system files - but unfortunately I can't say which one's are needed.

You may also try running sfc.exe /scannow from the command prompt - it may/may not help.