
Quote: Originally Posted by
CobaltKairi
This morning, I was running the Sims 3 World Adventures PC game and walked away for a moment. When I returned, I had the blue screen error. My computer automatically rebooted and I had it start up normally. It searched for solutions and never turned up a response. Any assistance or information would be greatly appreciated.
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Files that help describe the problem
042910-28298-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 1000007e
BCP1: C0000005
BCP2: 91B6BEAE
BCP3: 8CEE3B64
BCP4: 8CEE3740
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
EDIT: I just rechecked my error log and found six video hardware crashes since 4/19, three of which happened yesterday between 7:00 PM and 9:00 PM EST. They all have the same files except for the first file, which is always a .dmp beginning with WD. The only differences are the last four digits. Here is one of them:
Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Files that help describe the problem
WD-20100427-1903.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 117
BCP1: AC796008
BCP2: 91425080
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
This crash was caused your video driver. I would completely removed the current driver using the mfr uninstall tool, and download and install just the driver and not the other components.
I would also run a system file check to verify your system files.
(type cmd in search>right click and run as admin>sfc /scannow)
Let us know the results and if you need help.
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\042910-28298-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Machine Name:
Kernel base = 0x82c0d000 PsLoadedModuleList = 0x82d55810
Debug session time: Thu Apr 29 11:50:32.833 2010 (GMT-4)
System Uptime: 6 days 10:34:01.581
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {c0000005, 91b6beae, 8cee3b64, 8cee3740}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_DEVICE::RemoveCommitment+18 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 91b6beae, The address that the exception occurred at
Arg3: 8cee3b64, Exception Record Address
Arg4: 8cee3740, Context Record Address
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
dxgmms1!VIDMM_DEVICE::RemoveCommitment+18
91b6beae 8b4f48 mov ecx,dword ptr [edi+48h]
EXCEPTION_RECORD: 8cee3b64 -- (.exr 0xffffffff8cee3b64)
ExceptionAddress: 91b6beae (dxgmms1!VIDMM_DEVICE::RemoveCommitment+0x00000018)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000048
Attempt to read from address 00000048
CONTEXT: 8cee3740 -- (.cxr 0xffffffff8cee3740)
eax=8532db78 ebx=00000000 ecx=86a0c198 edx=8cee3cf8 esi=00000000 edi=00000000
eip=91b6beae esp=8cee3c2c ebp=8cee3c3c iopl=0 nv up ei ng nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010282
dxgmms1!VIDMM_DEVICE::RemoveCommitment+0x18:
91b6beae 8b4f48 mov ecx,dword ptr [edi+48h] ds:0023:00000048=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 00000048
READ_ADDRESS: GetPointerFromAddress: unable to read from 82d75718
Unable to read MiSystemVaType memory at 82d55160
00000048
FOLLOWUP_IP:
dxgmms1!VIDMM_DEVICE::RemoveCommitment+18
91b6beae 8b4f48 mov ecx,dword ptr [edi+48h]
BUGCHECK_STR: 0x7E
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
LAST_CONTROL_TRANSFER: from 91b6061e to 91b6beae
STACK_TEXT:
8cee3c3c 91b6061e 8532db78 8532db78 00000000 dxgmms1!VIDMM_DEVICE::RemoveCommitment+0x18
8cee3c54 91b674c4 8532db78 00000000 00000000 dxgmms1!VIDMM_GLOBAL::NotifyAllocationEviction+0x1e
8cee3cc4 91b67e66 8cee3ce0 00000000 8cee3cf8 dxgmms1!VIDMM_GLOBAL::ProcessDeferredCommand+0x406
8cee3cf0 91b694c8 00000000 8cee3d18 91b7d2cd dxgmms1!VIDMM_GLOBAL::ProcessTerminationCommand+0x40
8cee3cfc 91b7d2cd 869f12c0 f100b6d0 f100b6d0 dxgmms1!VidMmiProcessTerminationCommand+0x10
8cee3d18 91b7e27d 9b29a008 b1391008 8cee3d3c dxgmms1!VidSchiSubmitDeviceCommand+0x33
8cee3d28 91b7e4cc f100b6d0 82c493e1 864e34d0 dxgmms1!VidSchiSubmitQueueCommand+0xaf
8cee3d3c 91b7e573 864e34d0 00000000 864f1948 dxgmms1!VidSchiRun_PriorityTable+0x24
8cee3d50 82e1b66d 864e34d0 ab1943bc 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8cee3d90 82ccd1d9 91b7e4f4 864e34d0 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: dxgmms1!VIDMM_DEVICE::RemoveCommitment+18
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: dxgmms1
IMAGE_NAME: dxgmms1.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc265
STACK_COMMAND: .cxr 0xffffffff8cee3740 ; kb
FAILURE_BUCKET_ID: 0x7E_dxgmms1!VIDMM_DEVICE::RemoveCommitment+18
BUCKET_ID: 0x7E_dxgmms1!VIDMM_DEVICE::RemoveCommitment+18
Followup: MachineOwner
---------