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Windows 7: BSOD after a couple minutes of running game (A.V.A.)

29 Apr 2010   #1

Winows 7 Professional x64
 
 
BSOD after a couple minutes of running game (A.V.A.)

I just started trying to play the ijji game A.V.A. today, and after several minutes of the game being open (doesn't matter what I'm doing) I get a crash to bluescreen. I've tried many different things such as resetting the clock on my CPU to updating different drivers for devices on my computer, but nothing seems to work. :<

Here's some logs, and my minidump:

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000047
BCP2: FFFFF80002AF3EF8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\042910-20578-01.dmp
C:\Users\Muse\AppData\Local\Temp\WER-34171-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Quote:
- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-04-29T20:44:46.843750000Z

EventRecordID 50173

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Housemaster

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 30
BugcheckParameter1 0xffffffffc0000047
BugcheckParameter2 0xfffff80002af3ef8
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0


My System SpecsSystem Spec
.

29 Apr 2010   #2
whs

Microsoft Community Contributor Award Recipient

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

My System SpecsSystem Spec
29 Apr 2010   #3

Winows 7 Professional x64
 
 

I'm not quite sure what I'm supposed to be able to take away from that link? I've already tried updating many of my drivers, including video drivers.
My System SpecsSystem Spec
.


29 Apr 2010   #4

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by theMuse View Post
I'm not quite sure what I'm supposed to be able to take away from that link? I've already tried updating many of my drivers, including video drivers.
yes debugger comes up with KMODE_EXCEPTION_NOT_HANDLED 0x1e mentioning tcpip.sys which is normally caused by Invalid Memory or access violations - probably caused by hardware.

normally I would suggest to test RAM and check your CPU (L2 Cache) by running Prime95 for a cache-parity error on the CPU. This will detect an error in minutes if any exists ?

for now the first thing you need to do is get your drivers updated

dadder.sys is named in the crash which is a driver from your Razer Habu USB Optical Mouse Driver
Quote:
dadder.sys fffff880`06be1000 fffff880`06be4280 0x00003280 0x4b28a020 16/12/2009 09:53:52
is this current ?

these drivers are old and need researching and updating ..........

Quote:
uGuru.sys fffff880`02c9e000 fffff880`02ca2000 0x00004000 0x4510f694 20/09/2006 09:06:44
DRIVER_BIN64 fffff880`07ee5000 fffff880`07eef000 0x0000a000 0x46afea7f 01/08/2007 03:05:51
hamachi.sys fffff880`044c0000 fffff880`044cb000 0x0000b000 0x46c386a4 16/08/2007 00:05:08
PxHlpa64.sys fffff880`011b7000 fffff880`011c2ae0 0x0000bae0 0x475dd06d 11/12/2007 00:49:01
adfs.SYS fffff880`06fa8000 fffff880`06fc0000 0x00018000 0x48640195 26/06/2008 21:52:37
ctac32k.sys fffff880`04efd000 fffff880`04fab000 0x000ae000 0x486b3e7e 02/07/2008 09:38:22
WinRing0x64.sys fffff880`07f73000 fffff880`07f7a000 0x00007000 0x488b26c1 26/07/2008 14:29:37
PROCEXP113.SYS fffff880`07f6b000 fffff880`07f73000 0x00008000 0x490f6af1 03/11/2008 22:19:45
uGuru.sys is a driver file from company ABIT Computer Corporation ?
DRIVER_BIN64 is i think a Microsoft file something to do with driver signing but it is too old to be valid windows 7 ?
hamachi.sys is from logmein but is old and might not be compatible
PxHlpa64.sys possibly belongs to any of the following programsadfs.SYS is an Adobe File System driver
ctac32k.sys is a Creative labs audio AC3 driver
WinRing0x64.sys possibly something to do with rainmeter ?
PROCEXP113.SYS is a driver for Process Explorer from Windows Sysinternals ? upgrade this to the latest v12.03 ?


debugger output was
Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000047, fffff80002af3ef8, 0, 0}

Unable to load image \SystemRoot\system32\drivers\dadder.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dadder.sys
*** ERROR: Module load completed but symbols could not be loaded for dadder.sys
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : dadder.sys ( dadder+712 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000047, The exception code that was not handled
Arg2: fffff80002af3ef8, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000047 - An attempt was made to release a semaphore such that its maximum count would have been exceeded.

FAULTING_IP:
nt!RtlRaiseStatus+18
fffff800`02af3ef8 488b8424b8010000 mov rax,qword ptr [rsp+1B8h]

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000000

ERROR_CODE: (NTSTATUS) 0xc0000047 - An attempt was made to release a semaphore such that its maximum count would have been exceeded.

BUGCHECK_STR: 0x1E_c0000047

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: AVA.exe

CURRENT_IRQL: 2

EXCEPTION_RECORD: fffff88002f22590 -- (.exr 0xfffff88002f22590)
ExceptionAddress: fffff80002af3ef8 (nt!RtlRaiseStatus+0x0000000000000018)
ExceptionCode: c0000047
ExceptionFlags: 00000001
NumberParameters: 0

TRAP_FRAME: fffff88002f223d0 -- (.trap 0xfffff88002f223d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffff88002f22630
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002af3ef8 rsp=fffff88002f22570 rbp=0000000000000000
r8=0000000000000002 r9=0000000000000000 r10=0000000000000000
r11=fffff88006be2da0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
nt!RtlRaiseStatus+0x18:
fffff800`02af3ef8 488b8424b8010000 mov rax,qword ptr [rsp+1B8h] ss:0018:fffff880`02f22728=fffff80002af3ef8
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff80002aff929 to fffff80002ac5600

STACK_TEXT:
fffff880`02f21ac8 fffff800`02aff929 : 00000000`0000001e ffffffff`c0000047 fffff800`02af3ef8 00000000`00000000 : nt!KeBugCheckEx
fffff880`02f21ad0 fffff800`02bc9399 : fffff880`02f22590 fffff880`02f22590 fffff880`02f223d0 fffff880`02f22630 : nt!KiDispatchException+0x1b9
fffff880`02f22160 fffff800`02ac72fb : fffff880`02f22590 fffffa80`0412a060 fffffa80`069fddc0 00000000`00000000 : nt!KiRaiseException+0x1b9
fffff880`02f22290 fffff800`02ac4853 : 00000000`00000000 fffff880`042ca4ab fffffa80`06ae6000 fffffa80`06ae6000 : nt!NtRaiseException+0x7b
fffff880`02f223d0 fffff800`02af3ef8 : fffff880`02f22590 fffff880`02f22630 00000000`00000001 fffffa80`03eb0100 : nt!KiSystemServiceCopyEnd+0x13
fffff880`02f22570 fffff800`02b21b52 : fffffa80`04fc3000 00000000`00000000 00000000`00000000 fffff800`02a0f6e5 : nt!RtlRaiseStatus+0x18
fffff880`02f22b10 fffff880`06be1712 : fffffa80`069c5210 fffff800`00000000 00000000`00000008 fffff800`02a0e300 : nt! ?? ::FNODOBFM::`string'+0xf5fc
fffff880`02f22b90 fffffa80`069c5210 : fffff800`00000000 00000000`00000008 fffff800`02a0e300 00000000`00000008 : dadder+0x712
fffff880`02f22b98 fffff800`00000000 : 00000000`00000008 fffff800`02a0e300 00000000`00000008 fffff800`02a0e69a : 0xfffffa80`069c5210
fffff880`02f22ba0 00000000`00000008 : fffff800`02a0e300 00000000`00000008 fffff800`02a0e69a fffffa80`079aa1c0 : 0xfffff800`00000000
fffff880`02f22ba8 fffff800`02a0e300 : 00000000`00000008 fffff800`02a0e69a fffffa80`079aa1c0 fffff800`02ac7c26 : 0x8
fffff880`02f22bb0 fffffa80`03d6d610 : fffffa80`03d6d602 fffff880`0450a5a6 00000000`54627255 00000000`00000820 : hal!HalpDmaAllocateMapRegisters+0x3b8
fffff880`02f22c40 fffffa80`03d6d602 : fffff880`0450a5a6 00000000`54627255 00000000`00000820 fffffa80`70627375 : 0xfffffa80`03d6d610
fffff880`02f22c48 fffff880`0450a5a6 : 00000000`54627255 00000000`00000820 fffffa80`70627375 00000000`00000000 : 0xfffffa80`03d6d602
fffff880`02f22c50 fffff880`044f55d9 : fffffa80`04cf5050 fffffa80`03b3e100 00000000`00000000 00000000`00000000 : USBPORT!USBPORT_DereferenceDeviceHandle+0x14e
fffff880`02f22cb0 fffff880`044f5ab7 : fffffa80`04000c02 fffffa80`079aa1c0 00000000`ffffffff fffffa80`04cf5ea8 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15

fffff880`02f22d90 fffff880`044f364f : fffffa80`04cf5ea8 fffffa80`04cf51a0 fffffa80`04cf6040 00000000`00000000 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
fffff880`02f22df0 fffff880`044e4f89 : fffffa80`04cf5050 00000000`00000000 fffffa80`04cb2702 fffffa80`04cf5ea8 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
fffff880`02f22e30 fffff880`00f0e4ce : fffffa80`04cb2000 fffffa80`04cf5ea8 fffffa80`04cb2750 fffffa80`04cf5ec0 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff880`02f22e60 fffffa80`04cb2000 : fffffa80`04cf5ea8 fffffa80`04cb2750 fffffa80`04cf5ec0 fffffa80`03eb1a40 : sptd+0x424ce
fffff880`02f22e68 fffffa80`04cf5ea8 : fffffa80`04cb2750 fffffa80`04cf5ec0 fffffa80`03eb1a40 01cae7dc`a294ec8f : 0xfffffa80`04cb2000
fffff880`02f22e70 fffffa80`04cb2750 : fffffa80`04cf5ec0 fffffa80`03eb1a40 01cae7dc`a294ec8f 00000000`754e2450 : 0xfffffa80`04cf5ea8
fffff880`02f22e78 fffffa80`04cf5ec0 : fffffa80`03eb1a40 01cae7dc`a294ec8f 00000000`754e2450 00000000`00000022 : 0xfffffa80`04cb2750
fffff880`02f22e80 fffffa80`03eb1a40 : 01cae7dc`a294ec8f 00000000`754e2450 00000000`00000022 00000000`00000000 : 0xfffffa80`04cf5ec0
fffff880`02f22e88 01cae7dc`a294ec8f : 00000000`754e2450 00000000`00000022 00000000`00000000 00000000`00000000 : 0xfffffa80`03eb1a40
fffff880`02f22e90 00000000`754e2450 : 00000000`00000022 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1cae7dc`a294ec8f
fffff880`02f22e98 00000000`00000022 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`04cf5ec0 : 0x754e2450
fffff880`02f22ea0 00000000`00000000 : 00000000`00000000 00000000`00000000 fffffa80`04cf5ec0 fffffa80`04cf5ea8 : 0x22


STACK_COMMAND: kb

FOLLOWUP_IP:
dadder+712
fffff880`06be1712 ?? ???

SYMBOL_STACK_INDEX: 7

SYMBOL_NAME: dadder+712

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: dadder

IMAGE_NAME: dadder.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4b28a020

FAILURE_BUCKET_ID: X64_0x1E_c0000047_dadder+712

BUCKET_ID: X64_0x1E_c0000047_dadder+712

Followup: MachineOwner
---------

1: kd> lmvm dadder
start end module name
fffff880`06be1000 fffff880`06be4280 dadder T (no symbols)
Loaded symbol image file: dadder.sys
Image path: \SystemRoot\system32\drivers\dadder.sys
Image name: dadder.sys
Timestamp: Wed Dec 16 08:53:52 2009 (4B28A020)
CheckSum: 00005FA7
ImageSize: 00003280
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
let us know how it goes ?
My System SpecsSystem Spec
29 Apr 2010   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by theMuse View Post
I just started trying to play the ijji game A.V.A. today, and after several minutes of the game being open (doesn't matter what I'm doing) I get a crash to bluescreen. I've tried many different things such as resetting the clock on my CPU to updating different drivers for devices on my computer, but nothing seems to work. :<

Here's some logs, and my minidump:

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000047
BCP2: FFFFF80002AF3EF8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\042910-20578-01.dmp
C:\Users\Muse\AppData\Local\Temp\WER-34171-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Quote:
- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-04-29T20:44:46.843750000Z

EventRecordID 50173

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Housemaster

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 30
BugcheckParameter1 0xffffffffc0000047
BugcheckParameter2 0xfffff80002af3ef8
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

this one was caused by dadder.exe. I would completely remove the current driver and install a fresh copy. There are also various configuration options that can be used to prevent crashing, Google it.

Ken
My System SpecsSystem Spec
29 Apr 2010   #6

Winows 7 Professional x64
 
 

@ickymay

Thanks for the great reply! I went through to see what I could do:

dadder.sys - I went and did a full uninstall of my Razer mouse drivers, including going through system and deleting left over files. This should be as up to date as I can make it. If this still causes problems I'll have to look into what @zigzag3143 mentioned.
uGuru.sys - I uninstalled the uGuru utility so this should no longer be a problem.
DRIVER_BIN64 - I have no idea what this is from. I went searching through my system and couldn't even find the file, so I'm not sure what to do about this one.
hamachi.sys - I uninstalled Hamachi, so this should no longer be a problem.
PxHlpa64.sys - No idea how this is on my system, as I have none of those programs. I've removed the file for the time being but have kept a backup in case it causes problems.
adfs.SYS - I don't think there is anything I can do about this one, I'm using CS4 of the Adobe suite so I can't really get much more up to date.
ctac32k.sys - Unfortunately my creative sound drivers are as up to date as I can make them, so I can't do anything about this one.
WinRing0x64.sys - This is from the program RealTemp. I updated to the most recent version of RealTemp but the file is still the same.
PROCEXP113.SYS - Updated this to the most recent version of ProcessExplorer.

After going through all that, I'll be testing again to see if I still get the problem relatively soon.
My System SpecsSystem Spec
29 Apr 2010   #7

Winows 7 Professional x64
 
 

Still got a bluescreen.

After doing a bit more research I think the problem has to do with Windows 7 + Razer Deathadder drivers + Gameguard (which A.V.A. uses). Gonna start looking into config options to prevent crashing like zigzag3143 suggested.

[edit]
Ok, I fixed the problem. Kind of, anyway. I uninstalled the Razer Deathadder driver and removed all traces of dadder.sys. Doing this solved the issue. Of course, having no driver installed for my mouse isn't ideal but I wasn't able to find any way to get the driver to not cause a BSOD. Not sure what to do besides just not have the driver installed at this point :/
My System SpecsSystem Spec
30 Apr 2010   #8

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by theMuse View Post
Still got a bluescreen.

After doing a bit more research I think the problem has to do with Windows 7 + Razer Deathadder drivers + Gameguard (which A.V.A. uses). Gonna start looking into config options to prevent crashing like zigzag3143 suggested.

[edit]
Ok, I fixed the problem. Kind of, anyway. I uninstalled the Razer Deathadder driver and removed all traces of dadder.sys. Doing this solved the issue. Of course, having no driver installed for my mouse isn't ideal but I wasn't able to find any way to get the driver to not cause a BSOD. Not sure what to do besides just not have the driver installed at this point :/
get another mouse
My System SpecsSystem Spec
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 BSOD after a couple minutes of running game (A.V.A.)





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