Windows 7: Recurring BSoDs

NickyD · 01 May 2010

Thanks for taking a look

A little over a month ago I began getting blue screens infrequently. This was the first time in years I'd blue screened, so I wrote it down - 03/13/10. This ramped up to a couple a day. Instead of asking for help then, I reinstalled windows (7, 64 bit), and lost my dump files. This didn't solve the problem, although they occurred infrequent enough for me to stop caring too much. They're back in numbers!

The blue screens began a couple of weeks prior to me updating my mobo, CPU and RAM. I also upgraded my graphics card from an nVidia 8800GT to an ATI 5850 last Monday (04/19), and noticed a new blue screen started appearing then. Since I installed the 5850 blue screens have been pointing at specific files. Prior to this they had not pointed to anything, at least in the blue screen itself.

While I'm not the most technically literate person, I've certainly become moreso in trying to fix this problem - but to no avail! So I look to you guys. Thanks!

Capt.Jack Sparrow · 01 May 2010

Quote: Originally Posted by NickyD

Thanks for taking a look

A little over a month ago I began getting blue screens infrequently. This was the first time in years I'd blue screened, so I wrote it down - 03/13/10. This ramped up to a couple a day. Instead of asking for help then, I reinstalled windows (7, 64 bit), and lost my dump files. This didn't solve the problem, although they occurred infrequent enough for me to stop caring too much. They're back in numbers!

The blue screens began a couple of weeks prior to me updating my mobo, CPU and RAM. I also upgraded my graphics card from an nVidia 8800GT to an ATI 5850 last Monday (04/19), and noticed a new blue screen started appearing then. Since I installed the 5850 blue screens have been pointing at specific files. Prior to this they had not pointed to anything, at least in the blue screen itself.

While I'm not the most technically literate person, I've certainly become moreso in trying to fix this problem - but to no avail! So I look to you guys. Thanks!

Hello !! Welcome to SF !!

I guess lot of issues are going on with it. Lets do some basics

Most of the crashes are pointing to your Display card. First disable automatic driver installation Turn off Windows 7 Automatic Driver Installation | WindowsObserver.com I would recommend to download and update the latest drivers make sure you uninstall the old drivers completely and please don't use Windows Update to update your drivers.

There was a services expection 0xc0000005 that usually casued by a Firewall or Antivirus. I would recommend to uninstall your Antivirus / Firewall completely and run then run Removal Tools and make sure all the entries are cleared. Update your BIOS Firmware.

Also seems like some issues reading from you either Hard driver or Memory so run a complete diagnostics

Quote:

Run the Memory Diagnostic & HD Diagnostic
Start > CMD > Right Click and Run as Administrator > SFC /SCANNOW

Creative AC3 SW Decoder Device Driver (WDM) ctac32k.sys seems to be out-dated download the latest version of drivers and install it.

Code:

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff880094f0ed8
Arg3: fffff880094f0730
Arg4: fffff800026e6c62

Debugging Details:
------------------


EXCEPTION_RECORD:  fffff880094f0ed8 -- (.exr 0xfffff880094f0ed8)
ExceptionAddress: fffff800026e6c62 (nt!FsRtlLookupPerFileObjectContext+0x0000000000000062)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff880094f0730 -- (.cxr 0xfffff880094f0730)
rax=fffffa8003ffe570 rbx=fffffa8004b8eb70 rcx=fffffa800405d7c0
rdx=fffffa8004b8eb70 rsi=00fffa8004045dd0 rdi=0000000000000000
rip=fffff800026e6c62 rsp=fffff880094f1110 rbp=0000000000000000
 r8=0000000000000000  r9=fffffa800405d7c0 r10=fffffa8004ba4c20
r11=0000000000000000 r12=0000000000000000 r13=0000000000000001
r14=fffffa8004482b01 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!FsRtlLookupPerFileObjectContext+0x62:
fffff800`026e6c62 f00fba3600      lock btr dword ptr [rsi],0 ds:002b:00fffa80`04045dd0=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  VSSVC.exe

CURRENT_IRQL:  1

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800029050e0
 ffffffffffffffff 

FOLLOWUP_IP: 
Ntfs! ?? ::FNODOBFM::`string'+2cc9
fffff880`012333d8 cc              int     3

FAULTING_IP: 
nt!FsRtlLookupPerFileObjectContext+62
fffff800`026e6c62 f00fba3600      lock btr dword ptr [rsi],0

BUGCHECK_STR:  0x24

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800026e6c62

STACK_TEXT:  
fffff880`094eff08 fffff880`012333d8 : 00000000`00000024 00000000`001904fb fffff880`094f0ed8 fffff880`094f0730 : nt!KeBugCheckEx
fffff880`094eff10 fffff880`013083d7 : fffff880`01264a88 fffff880`094f19c0 fffff880`094f19c0 00000000`00000018 : Ntfs! ?? ::FNODOBFM::`string'+0x2cc9
fffff880`094eff50 fffff800`026fd4dc : 00000000`00001000 00000000`00000000 00000000`00000000 00000000`00000000 : Ntfs! ?? ::NNGAKEGL::`string'+0x81ee
fffff880`094eff80 fffff800`026f4bed : fffff880`01264a7c fffff880`094f19c0 00000000`00000000 fffff880`01212000 : nt!_C_specific_handler+0x8c
fffff880`094efff0 fffff800`026fc250 : fffff880`01264a7c fffff880`094f0068 fffff880`094f0ed8 fffff880`01212000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`094f0020 fffff800`027091b5 : fffff880`094f0ed8 fffff880`094f0730 fffff880`00000000 00000000`00000000 : nt!RtlDispatchException+0x410
fffff880`094f0700 fffff800`026ce542 : fffff880`094f0ed8 fffffa80`04b8eb70 fffff880`094f0f80 00fffa80`04045dd0 : nt!KiDispatchException+0x135
fffff880`094f0da0 fffff800`026cce4a : 00000000`00000000 00000000`00000004 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`094f0f80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a


STACK_COMMAND:  kb

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  Ntfs! ?? ::FNODOBFM::`string'+2cc9

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc14f

FAILURE_BUCKET_ID:  X64_0x24_Ntfs!_??_::FNODOBFM::_string_+2cc9

BUCKET_ID:  X64_0x24_Ntfs!_??_::FNODOBFM::_string_+2cc9

Hope this helps,
Captain

NickyD · 01 May 2010

Thanks Captain!

In the process of uninstalling my video drivers and rebooting, I experienced a new BSOD when logging in after the reboot. I've attached it just to make sure it's not a new issue - I'm in the process of doing everything you mentioned, and will post the results shortly.

NickyD · 05 May 2010

I reinstalled my graphics drivers, and so far no recent crashes have been due to that (as far as I can tell). Uninstalled NOD32 and used the tools recommended, as well. Ran both memtest86 and my Hitachi hard drive diagnostic, and no issues were found.

I tried searching for the ctac32k.sys relevant driver, but was unable to find anything. I tried reinstalling my sound card drivers, but I'm not sure if that solved the problem.

In the mean time, I'm still getting a blue screen usually once per day. I should note that if it doesn't happen within the first few minutes of booting up, the computer will run sans BSOD for the rest of that session. The dump from earlier today happened before I even got to the login screen, however.

I've attached all new dumps. Sorry for pestering you guys, but thanks a ton.

Capt.Jack Sparrow · 05 May 2010

Hello !!

Sorry for delayed replay. Run the Driver Verifier Using Driver Verifier to identify issues with Drivers make sure you run it atleast 36 hours. Also before enabling driver verifier make sure clear the MiniDump folder.

Hope this helps,
Captain

NickyD · 22 May 2010

Sorry for the long time in between posts (I'm sure you've been busy without me :P)

Also, sorry for changing the situation in between posts. At least this time I made it easier for you. I think..

I recently reinstalled Windows again. The first time I attempted to reinstall it bluescreened midway through the process. Second time no issue.

I only downloaded what Windows Update told me to (neither did it recommend, nor did I install my graphics card drivers). In this state I ran driver verifier as recommended for a dozen hours, occasionally watching videos on youtube. No blue screens. 36 hours of not changing anything on my comp is a bit much at the moment :\

After that phase I installed my GPU drivers (ATI Radeon HD 5850 - Drivers & Support | GAME.AMD.COM). No issue right off the bat, but after turning on verifier, it's blue screened twice already. Like before, if it doesn't BSOD within a few minutes of booting up, it seems to run fine. This is where I'm at right now.

It seems to be a GPU driver issue, however, I'm at a loss. What should I do?

Attached the 2 dumps.
Thanks!

win7clutz · 22 May 2010

Since you haven't filled out your system specs it's not easy to help with the problem. Reading your post suggest that you weren't having a problem initially but it began over time.

Your recent post states that when you last reinstalled Windows 7 it crashed during the install. If that was a clean install, not a repair, it suggest a hardware problem. Are you over-clocking, if so set the box back to defaults and see if that eliminates the problem.

Otherwise download and create a bootable memtest CD and see if you can successfully run 5 or 6 passes...

Then post back, luck with it...

NickyD · 22 May 2010

Quote: Originally Posted by win7clutz

Since you haven't filled out your system specs it's not easy to help with the problem. Reading your post suggest that you weren't having a problem initially but it began over time.

Your recent post states that when you last reinstalled Windows 7 it crashed during the install. If that was a clean install, not a repair, it suggest a hardware problem. Are you over-clocking, if so set the box back to defaults and see if that eliminates the problem.

Otherwise download and create a bootable memtest CD and see if you can successfully run 5 or 6 passes...

Then post back, luck with it...

I filled out my specs, sorry.

Yesterday I installed Windows twice - the first time it blue screened in the middle of the final process. Immediately after I tried again, formatting whatever process the first made, and it was succesful (no blue screens). That is the version I'm on now.

I'm not manually overclocking, however, my GPU itself is factory overclocked (5850 Black Edition
). I've also already run memtest very recently for 7 passes overnight, and it didn't detect any issues.

win7clutz · 22 May 2010

Nice specs, should be a great box. The goal is to verify the hardware which you've done the first step with memtest. Have you checked Asus's site for a bios upgrade? It's doubtful that the "factory" overclocked XFX is the issue unless it's a driver problem. It's not likely XFX would release the product not thoroughly tested. If you uninstall the XFX drivers and just run the default driver that Windows 7 installs, does the issue still exist?

Don't want to bail on ya but it's late here (2:00am), I'll check back tomorrow. Luck with it...

Windows 7: Recurring BSoDs

Recurring BSoDs problems?