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Windows 7: Window 7 crash BSOD, please help


03 May 2010   #1

Microsoft Window 7 Professional 32 bit
 
 
Window 7 crash BSOD, please help

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
BCCode: 9f
BCP1: 00000003
BCP2: 82674030
BCP3: 82B38AE0
BCP4: C41F6878
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Bucket ID: 0x9F_3_IMAGE_usbhub.sys
Server information: f801dd0f-a179-43dc-b648-7680a698baab

My computer is having this problem. I'm dont know what is going on, please tell me what problem my computer is having. I attaced minidump file, can any experts help me out. Thanks a lot


My System SpecsSystem Spec
.

03 May 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ttran View Post
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
BCCode: 9f
BCP1: 00000003
BCP2: 82674030
BCP3: 82B38AE0
BCP4: C41F6878
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Bucket ID: 0x9F_3_IMAGE_usbhub.sys
Server information: f801dd0f-a179-43dc-b648-7680a698baab

My computer is having this problem. I'm dont know what is going on, please tell me what problem my computer is having. I attaced minidump file, can any experts help me out. Thanks a lot
These crashes were caused by BkavAuto.sys, which when googled had no known information. You also have drivers that are in desperate need of updating (see list).

If you know what BkavAuto.sys is I would get a fresh copy and install it. I would also run a full anti-virus scan as it could also be malware. You should also update the drivers.

If you need help let us know

Ken



Code:
032510-51636-01.dmp    3/25/2010 7:48:06 AM    KERNEL_MODE_EXCEPTION_NOT_HANDLED    0x1000008e    0xc0000005    0x00000000    0xc502f3d4    0x00000000    BkavAuto.sys    BkavAuto.sys+1f4a                    32-bit        C:\Users\K\Desktop\New folder (3)\032510-51636-01.dmp    2    15    7600    
040210-23899-01.dmp    4/2/2010 5:46:46 AM    KERNEL_MODE_EXCEPTION_NOT_HANDLED    0x1000008e    0xc0000005    0x00000000    0xc3c8e3ac    0x00000000    BkavAuto.sys    BkavAuto.sys+1f84                    32-bit        C:\Users\K\Desktop\New folder (3)\040210-23899-01.dmp    2    15    7600    
042110-31512-01.dmp    4/21/2010 4:37:17 PM    KERNEL_MODE_EXCEPTION_NOT_HANDLED    0x1000008e    0xc0000005    0x82a764b8    0xcc0673b0    0x00000000    BkavAuto.sys    BkavAuto.sys+1f84                    32-bit        C:\Users\K\Desktop\New folder (3)\042110-31512-01.dmp    2    15    7600    
050310-36566-01.dmp    5/3/2010 12:50:16 AM    DRIVER_POWER_STATE_FAILURE    0x0000009f    0x00000003    0x82674030    0x82b38ae0    0xc41f6878    ntkrnlpa.exe    ntkrnlpa.exe+dcd10                    32-bit        C:\Users\K\Desktop\New folder (3)\050310-36566-01.dmp    2    15    7600
old drivers
Code:
mdmxsdk.sys        0xaadb3000    0xaadb6180    0x00003180    0x449716a3    6/19/2006 5:26:59 PM                        
secdrv.SYS        0xb02c7000    0xb02d1000    0x0000a000    0x45080528    9/13/2006 9:18:32 AM                        
ibmpmdrv.sys        0x929b8000    0x929bb880    0x00003880    0x465e9ae7    5/31/2007 5:52:39 AM                        
e1y6032.sys        0x91149000    0x91183000    0x0003a000    0x48af3908    8/22/2008 6:09:12 PM                        
XAudio32.sys        0xb02ff000    0xb0307000    0x00008000    0x49f89a87    4/29/2009 2:20:55 PM                        
spldr.sys        0x88bd0000    0x88bd8000    0x00008000    0x4a084ebb    5/11/2009 12:13:47 PM                        
GEARAspiWDM.sys        0xb03f5000    0xb03fa280    0x00005280    0x4a1151b5    5/18/2009 8:16:53 AM
My System SpecsSystem Spec
03 May 2010   #3

Microsoft Window 7 Professional 32 bit
 
 

thx for help
Bkav is the anti-virus program from my home country that I use right now on my computer. I can delete it if it is the reason that caused BSOD on my computer. Besides that, for the 'updating new driver', can you tell me which drivers I should update please? I really could understand part of the info-table that u listed
One more time, thanks a lot
My System SpecsSystem Spec
.


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 Window 7 crash BSOD, please help




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