BSOD while downloading

tazmaniak · 03 May 2010

i recently purchased a HP dv7 with W7 Home Premium x64 installed.

while i am happy most of the time with the new OS (i used Wxp untill then), the frequent BSODs are starting to get annoying.
i tried to analyse the minidunp files myself with the Windbg tool.
in one of the dump files the problem seemed to be the HP Wireless LAN driver. after updating this driver, the BSOD's got less.

My feeling is that the BSODs have something to do with a combination of usenet / newsleecher (software) and downloading large amounts of files.

I zipped the recent BSODs and hope someone can guide me through the process.

Additional info:
i am planning to upgrade to W7 Ultimate x64 soon.

regards

Jonathan_King · 03 May 2010

Welcome to SF!

I suspect Norton is causing the problem, or at least contributing to it. Uninstall it completely in Programs and Features, and then run this removal tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Then download and install Microsoft Security Essentials.

Let us know how it turns out.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp2_bsod-minidums.zip\050310-53508-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03014000 PsLoadedModuleList = 0xfffff800`03251e50
Debug session time: Mon May  3 11:19:17.206 2010 (GMT-4)
System Uptime: 0 days 6:39:22.408
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
..............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa800ba88d2a, 2, 0, fffff800030b9deb}

Unable to load image \SystemRoot\System32\Drivers\NISx64\1106000.020\SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : SRTSP64.SYS ( SRTSP64+f6e0 )

Followup: MachineOwner
---------

tazmaniak · 03 May 2010

Wow !! thats fast!!

Thanks Jonathan_King.
I removed Norton and am running MS Essential Security Scan.

Then i will try to re-produce the BSOD an give feedback.

many thanks so far.

tazmaniak · 04 May 2010

Hello JK,

i hoped to return with good news, but just now screen showed the feared BSOD!

i did as you suggested.

Attached is the new minidump.
It occurred while downloading.

Jonathan_King · 04 May 2010

Try uninstalling the drivers completely, and install a fresh copy.

In addition, run a memory test. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.

Jacee · 04 May 2010

Have you checked to see if your computer is over heating?

tazmaniak · 04 May 2010

JK:
You mean ALL my drivers of ALL hardware?

Jacee:
It does not feel overheated. I will check the temperature.

Thanks

Jonathan_King · 04 May 2010

Sorry about that. I mean the wireless drivers you updated earlier.

Also be sure to do a memory test, as I explained above.

tazmaniak · 04 May 2010

Jacee:
the system does not overheat.
normal temperatures.

The system just crashed 3 times in a row.
No downloading was in progress.

Wireless device was turned off (with the keyboard button on the laptop) and i was using wired LAN. Even so it crashed.

I will remove and update both the (W)LAN drivers.

thanks

Jacee said:

Have you checked to see if your computer is over heating?

Jonathan_King · 04 May 2010

I still see memory corruption and WiFi drivers as causes.