Need help to analyze BSOD (dmp attached)

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  1. pxL
    Posts : 10
    Windows 7 Ultimate
       #1

    Need help to analyze BSOD (dmp attached)


    Hi everyone,


    I recently bought a new laptop from Asus. The Asus G51jx-a1 to be more specific.
    First I was quite happy, but since few days I've got BSOD on BSOD.. Altough I'm not a begginer in the computing world, analyzing and fixing this problems are beyond my knowledges.

    That's why I'm posting here, hoping you will help me find a solution before I send the laptop back (which would be quite annoying).


    I've made a .rar of the last 5 dmp files, all from BSOD I had today.


    Thanks for your help.

    Regards.
      My Computer


  2. Posts : 966
    Windows 7 Ultimate 64-bit
       #2

    Hello and welcome to the W7F!

    Take a look at this post here:

    https://www.sevenforums.com/crash-loc...-what-try.html

    Your hardware in ways the system does not know what to do with [this includes erroring out].

    Give the steps a whirl in the post I linked above and let me know how things work out for you!

    Thanks!
      My Computer


  3. pxL
    Posts : 10
    Windows 7 Ultimate
    Thread Starter
       #3

    Hello and thanks for the answer.

    I've read the thread you linked and as far as I remember, I've done most of the steps pointed out. My drivers are the latest (except for the graphic card drivers, because the latest make me have more BSOD).

    I've already installed a vanilla version of Win7, although I started installing some programs right away. What I've noticed is that the freezes/bsod happen a lot when I am playing one game.
    Tonight I've tried putting down the resolution and the details of the game and the freezes/bsod went out.

    Maybe the problem is due to a overheating of the GPU, although when I was playing full details/resolution the temperature always was under 90 degrees (which is supposed to be the critical temperature when the system is shutting down if I'm not wrong).


    I know that there is several kind of blue screens in the archive, and there are not all concerned by the 0x124 error right ? What should I do about the others ? About the 0x124 one ?


    Thanks again :)


    Edit : New BSOD this morning, arhive re-uploaded.
    Last edited by pxL; 04 May 2010 at 05:54.
      My Computer


  4. pxL
    Posts : 10
    Windows 7 Ultimate
    Thread Starter
       #4

    Up ! =)
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    I see that 124 hardware error and your video card drivers. I suggest updating or installing a fresh copy of your graphics card drivers.

    Also run a memory test: Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.

    Run a hard drive test too: HD Diagnostic

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Jonathan\Desktop\050310-27955-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`03062000 PsLoadedModuleList = 0xfffff800`0329fe50
    Debug session time: Mon May  3 15:01:04.945 2010 (GMT-4)
    System Uptime: 0 days 1:47:48.023
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................
    Loading User Symbols
    Loading unloaded module list
    ...
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff88006400000, 1, fffff88004a59752, 0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    
    Could not read faulting driver name
    Probably caused by : nvlddmkm.sys ( nvlddmkm+58752 )
    
    Followup: MachineOwner
    ---------
      My Computer


  6. pxL
    Posts : 10
    Windows 7 Ultimate
    Thread Starter
       #6

    I've already done a HD tune analysis of my hard drive and completed a ram-check with the Windows tool but i'm gonna do it again with Memtest.

    This 124 error is really annoying, I've tried to update my video card drivers but things start to get worse (I'm not sure it was because of the new driver tho). So I currently have the drivers from the Asus recovery CD.

    Nothing more we can do to correct this 124 error ?

    Thanks again.
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #7

    124 is a hardware error. I'm starting to wonder if your video card itself is failing.
      My Computer


  8. pxL
    Posts : 10
    Windows 7 Ultimate
    Thread Starter
       #8

    How can we know that ?
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #9
      My Computer


  10. pxL
    Posts : 10
    Windows 7 Ultimate
    Thread Starter
       #10

    So it's not a problem with a conrete real solution if I'm understanding it well.
      My Computer


 
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