New
#1
PC shut down unexpectedly
Hi again.
I'm still having problems with my PC, I'm afraid.
I was watching a BBC iPod programme just now, left the room, and when I returned the PC had shut down unexpectedly.
It attempted to re-boot several times but it did not start up successfully so I started up in safe mode, which is what I am in now.
When in safe mode I got the following message:
'Windows has recovered from an unexpected shutdown.
Windows can check online for a solution.'
Problem Event Name: Blue Screen.
OS Version: 6.1.7600.2.0.0.768.3.2057
Locale ID: 2057
Additional info:
BCCode: 116
BCP1: FFFFFA8004C5F010
BCP2: FFFFF8800F19ED50
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7608
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\050410-12183-01.dmp
C:\Users\Dick\AppData\Local\Temp/WER-24024-0:sysdata.xml.
I did a system restore to just before I upgraded my network adaptor, after which the PC re-booted as normal, but got the folowing message:
'System Restore did not complete successfully. Your computer's system files and settings were not changed.
Details: An unspecified error occurred during System Restore (0x000022).'
Just then the screen froze and the sound became distorted.
Any suggestions welcome.
Thank you.