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Windows 7: PC shut down unexpectedly


04 May 2010   #1

Windows 7
 
 
PC shut down unexpectedly

Hi again.

I'm still having problems with my PC, I'm afraid.

I was watching a BBC iPod programme just now, left the room, and when I returned the PC had shut down unexpectedly.

It attempted to re-boot several times but it did not start up successfully so I started up in safe mode, which is what I am in now.

When in safe mode I got the following message:

'Windows has recovered from an unexpected shutdown.

Windows can check online for a solution.'

Problem Event Name: Blue Screen.

OS Version: 6.1.7600.2.0.0.768.3.2057
Locale ID: 2057


Additional info:

BCCode: 116
BCP1: FFFFFA8004C5F010
BCP2: FFFFF8800F19ED50
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7608
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\050410-12183-01.dmp

C:\Users\Dick\AppData\Local\Temp/WER-24024-0:sysdata.xml.


I did a system restore to just before I upgraded my network adaptor, after which the PC re-booted as normal, but got the folowing message:

'System Restore did not complete successfully. Your computer's system files and settings were not changed.

Details: An unspecified error occurred during System Restore (0x000022).'

Just then the screen froze and the sound became distorted.

Any suggestions welcome.

Thank you.


My System SpecsSystem Spec
.

04 May 2010   #2

Windows 7 Professional x64
 
 

Could you please upload your dmp file(s)?

http://www.sevenforums.com/crash-loc...d-problem.html
My System SpecsSystem Spec
04 May 2010   #3

Windows 7
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Could you please upload your dmp file(s)?

http://www.sevenforums.com/crash-loc...d-problem.html

Hi Jonathan.

If you're referring to the two files I mentioned I can't seem to locate them!
My System SpecsSystem Spec
.


04 May 2010   #4

Windows 7 Professional x64
 
 

Check in C:\Users\Minidump. Copy the file(s) to the desktop, and right-click>send to>compressed folder.

Then upload the zip folder via the paperclip icon on your next post.
My System SpecsSystem Spec
04 May 2010   #5

Windows 7
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Check in C:\Users\Minidump. Copy the file(s) to the desktop, and right-click>send to>compressed folder.

Then upload the zip folder via the paperclip icon on your next post.

Jonathan, there's a problem here.

I located the file in Windows Explorer but I can't open it.

Another problem is I had WinZip installed on my PC but due to the problems I was experiencing unistalled it and now I can't re-install it in safe mode so I can't compress the file.
My System SpecsSystem Spec
04 May 2010   #6

Windows 7 Professional x64
 
 

Be sure to copy the file to the desktop before you try to open or compress it.

Then right-click on the file, and select send to compressed folder.

WinZip is unnecessary here.

Attachment 70982
My System SpecsSystem Spec
04 May 2010   #7

Windows 7
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Check in C:\Users\Minidump. Copy the file(s) to the desktop, and right-click>send to>compressed folder.
.
Is that the same as C:\Windows\Minidump?
My System SpecsSystem Spec
04 May 2010   #8

Windows 7
 
 

Ok, here it is.
My System SpecsSystem Spec
04 May 2010   #9

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by webplodder View Post
Quote   Quote: Originally Posted by Jonathan_King View Post
Check in C:\Users\Minidump. Copy the file(s) to the desktop, and right-click>send to>compressed folder.
.
Is that the same as C:\Windows\Minidump?
Sorry, I made a mistake. You were correct; the directory is C:\Windows\Minidump.

It looks as if your nVidia video card drivers are causing the issue. I doubt you can find an update (the version you are using is dated March 16, 2010). I suggest installing an older version of the drivers.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_050410-16333-01.zip\050410-16333-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a4b000 PsLoadedModuleList = 0xfffff800`02c88e50
Debug session time: Tue May  4 10:29:12.300 2010 (GMT-4)
System Uptime: 0 days 0:01:03.236
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
....
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800435b4e0, fffff8800f17cd50, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+11bd50 )

Followup: MachineOwner
My System SpecsSystem Spec
04 May 2010   #10

Windows 7
 
 

[QUOTE=Jonathan_King;718057]
Quote   Quote: Originally Posted by webplodder View Post
Quote   Quote: Originally Posted by Jonathan_King View Post
Check in C:\Users\Minidump. Copy the file(s) to the desktop, and right-click>send to>compressed folder.
.
Is that the same as C:\Windows\Minidump?
Sorry, I made a mistake. You were correct; the directory is C:\Windows\Minidump.

It looks as if your nVidia video card drivers are causing the issue. I doubt you can find an update (the version you are using is dated March 16, 2010). I suggest installing an older version of the drivers.


That's a bit strange Jonathan because I updated my video card driver the other day because the one that came with the PC seemed to be causing problems too. Do you think old older driver would help?
My System SpecsSystem Spec
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 PC shut down unexpectedly




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