Windows 7: New Laptop Crash/Blue-Screen frequent (Windows7 64bit)

tinklepuff · 04 May 2010

I bought and used this laptop for 2weeks, and it was fine at 1st, with couple of not so great improvement compared to my previous old laptop but lately I been getting random crashed where I would be doing something (which is different every crash almost) and it would pop up this black/blue screen with multicolored dots/lines all over so I cant read the message on the "blue-screen". And I'm not sure what's the problem at all. And because I am on WoW alot more, I thought at 1st, WoW was crashing me but I later it happened when I was on Skype and also just regular browsing on the web and even facebook games and I think it happened before when I just turned on the laptop..

I'll provide a dxdiag, I hope this tells you something but I'm not very good at computers I really don't know how else or what else to do >.<I downloaded the SF Diagnostic Tool v2.02 and ran it as Admin, but the file is empty, not sure if CCleaner programed cleaned it or something went wrong somewhere.. Anyone help?

zigzag3143 · 04 May 2010

Quote: Originally Posted by tinklepuff

I bought and used this laptop for 2weeks, and it was fine at 1st, with couple of not so great improvement compared to my previous old laptop but lately I been getting random crashed where I would be doing something (which is different every crash almost) and it would pop up this black/blue screen with multicolored dots/lines all over so I cant read the message on the "blue-screen". And I'm not sure what's the problem at all. And because I am on WoW alot more, I thought at 1st, WoW was crashing me but I later it happened when I was on Skype and also just regular browsing on the web and even facebook games and I think it happened before when I just turned on the laptop..

I'll provide a dxdiag, I hope this tells you something but I'm not very good at computers I really don't know how else or what else to do >.<I downloaded the SF Diagnostic Tool v2.02 and ran it as Admin, but the file is empty, not sure if CCleaner programed cleaned it or something went wrong somewhere.. Anyone help?

We need the actual DMP file. You can use these to find and upload it to us. http://www.sevenforums.com/crash-loc...d-problem.html

Let us know if you need help

Ken

tinklepuff · 04 May 2010

Hi Ken

thanks for the reply, I was aware of the minidump needed as I tried downloading the tool from this form and personally searched for it. I also checked that its checked that it would create a .dmp thing like I read from somewhere else. But I too is mind boggled on to why or where it disappeared to or why it din't log it. The folder is there, but its empty.. Is there any other way I could provide more details besides via minidump?

**Edit:
CCleaner comfirmed they cleaned dump files and I just unchecked it from the program

Wish i knew earlier >.<

tezlewis · 04 May 2010

Hi there, have you tried to update your drivers for the graphics? You mention coloured dots, this would indicate a graphic card or driver issue.

Try the drivers from ATI website. http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx note how at the bottom it mentions Makes it doesnt support and acer isnt one of them so should work fine.

If they dont work then go to this link Service & Support and select your model Notebook, Aspire, 5942G and install the driver third from bottom.

Hope this helps.

tinklepuff · 07 May 2010

I finally unchecked the option in CCleaner and manage to get the minidump from yesterday's BSOD and some pics of it.

tinklepuff · 08 May 2010

Any help?

zigzag3143 · 08 May 2010

Quote: Originally Posted by tinklepuff

Any help?

Of course. that one BSOD was caused by your USBhub. you need to re-install the driver for that external Hub

let us know if you need help.

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\050610-35303-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`0304f000 PsLoadedModuleList = 0xfffff800`0328ce50
Debug session time: Thu May  6 11:15:56.159 2010 (GMT-4)
System Uptime: 0 days 6:43:12.345
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {8, 6, b, fffffa8006ab8160}

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 000000000000000b, TimeoutCode
Arg4: fffffa8006ab8160

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff88005e829ec to fffff800030bf600

STACK_TEXT:  
fffff880`03185c18 fffff880`05e829ec : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`0000000b : nt!KeBugCheckEx
fffff880`03185c20 fffff800`033bc827 : fffffa80`06a40050 fffff800`0326f120 ffffffff`dc3a58a0 fffff800`032645f8 : usbhub!UsbhHubProcessChangeWorker+0xec
fffff880`03185c80 fffff800`030cc861 : fffff800`00000000 fffff800`0307e4c0 fffff800`0307e4c0 00000000`00000000 : nt!IopProcessWorkItem+0x23
fffff880`03185cb0 fffff800`03364a86 : 5d155d15`fed9fed9 fffffa80`03ce6680 00000000`00000080 fffffa80`03cd0040 : nt!ExpWorkerThread+0x111
fffff880`03185d40 fffff800`0309db06 : fffff880`02f67180 fffffa80`03ce6680 fffff880`02f720c0 b95eb95e`a769a669 : nt!PspSystemThreadStartup+0x5a
fffff880`03185d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbhub!UsbhHubProcessChangeWorker+ec
fffff880`05e829ec cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbhub

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc2d

FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

Followup: MachineOwner
---------

matqo · 09 May 2010

Hi I have similar problem with unreadable BSOD just like in previous screenshots. Im running 64bit version of win 7 and

have ATI mobility Radeon HD 5650 GPU. It`s very strange, BSOD occurrs sometimes 4x a day and sometimes not at all. It

doesn`t matter if I`m running some callenging graphic application or not. I`m attaching dumpfile.

tezlewis · 09 May 2010

Have you tried doing what i put in my last post?

The USB drivers wont cause the funny looking display but could have caused the BSOD.

Try what i posted and get back to us.

tinklepuff · 10 May 2010

Well same like Matqo it sometimes doesn't occured at all. Sometimes I get it 6 times a day but I'm pretty sad the old other BSOD dmp files were gone so this is only one. It may be one of the cause but not all.

Also u said the USB won't cause the funny looking display.. so what did?

Windows 7: New Laptop Crash/Blue-Screen frequent (Windows7 64bit)

New Laptop Crash/Blue-Screen frequent (Windows7 64bit) problems?