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Windows 7: Need help Intel blames MS and Corsair for BSOD's

05 May 2010   #1

Windows 7 Ultimate x64
 
 
Need help Intel blames MS and Corsair for BSOD's

I am running Windows 7 Ultimate x64 and keep getting this BSOD:


Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Joseph\Documents\My Received Files\050510-24632-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03414000 PsLoadedModuleList = 0xfffff800`03651e50
Debug session time: Wed May 5 07:23:27.091 2010 (UTC - 4:00)
System Uptime: 0 days 0:27:46.215
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff880009b1180, 4}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff880009b1180, The PRCB address of the hung processor.
Arg4: 0000000000000004, 0.

Debugging Details:
------------------


BUGCHECK_STR: CLOCK_WATCHDOG_TIMEOUT_8_PROC

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: d

STACK_TEXT:
fffff800`00b9bfb8 fffff800`03432443 : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`009b1180 : nt!KeBugCheckEx
fffff800`00b9bfc0 fffff800`0348ccf7 : 00000000`00000000 fffff800`00000004 00000000`000030d4 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x4dfe
fffff800`00b9c050 fffff800`039fa895 : fffff800`03a1f460 fffff800`00b9c200 fffff800`03a1f460 fffffa80`00000000 : nt!KeUpdateSystemTime+0x377
fffff800`00b9c150 fffff800`03480af3 : fffff880`100ca352 fffffa80`06e14101 00000000`046c6b64 fffff800`00b9c200 : hal!HalpHpetClockInterrupt+0x8d
fffff800`00b9c180 fffff800`03446173 : fffff800`035fee80 fffffa80`03cf4b60 fffff800`035fee80 00000000`00000004 : nt!KiInterruptDispatchNoLock+0x163
fffff800`00b9c310 fffff800`0348d2a9 : 00000000`00000002 fffff800`03610000 fffff880`00000005 00000000`000000ff : nt!KxWaitForSpinLockAndAcquire+0x23
fffff800`00b9c340 fffff880`04612f3a : 00000000`00000001 fffff800`03629600 fffff800`00b9c430 fffffa80`06e131a0 : nt!KeAcquireSpinLockRaiseToDpc+0x89
fffff800`00b9c390 fffff880`046144a1 : fffffa80`06e131a0 fffffa80`06e04050 fffff800`00b9c430 fffffa80`06e041a0 : USBPORT!USBPORT_AcquireEpListLock+0x2e
fffff800`00b9c3c0 fffff880`0461c259 : fffffa80`06e041a0 fffffa80`06e041a0 00000000`00000003 fffffa80`06e131a0 : USBPORT!USBPORT_ProcessNeoStateChangeList+0x39
fffff800`00b9c430 fffff800`0346f493 : 00000000`00000000 00000000`00000000 00000000`00000001 fffffa80`04e689f8 : USBPORT!USBPORT_DM_IoTimerDpc+0x29
fffff800`00b9c460 fffff800`034906a6 : 00000000`00000002 fffff800`00b9c6a8 00000000`00000000 00000000`00000000 : nt!IopTimerDispatch+0x132
fffff800`00b9c570 fffff800`0348fa26 : fffffa80`08e71e50 fffffa80`08e71e50 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`0349057e : 00000003`dc3eca1e fffff800`00b9cc58 00000000`00019f29 fffff800`036017a8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`0348fd97 : 00000001`023faccb 00000001`00019f29 00000001`023faceb 00000000`00000029 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`0348cdfa : fffff800`035fee80 fffff800`0360cc40 00000000`00000000 fffff880`10114ea0 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

Followup: MachineOwner

I have received this 5 times in the last 7 days, and Intel has been of no help. They said that Corsair is to blame as the memory isn't compatible. Corsair faxed me the spec sheet they got from Intel concerning the memory and even highlighted where they said it was compatible. After the 3rd BSOD, I got testy with the Intel tech who said it was a windows issue. So now I'm coming here for help. If anyone can help with this. I would be extremely happy, as nobody so far can point to where this is coming from. Each of the last 5 BSOD's are identical.

My System SpecsSystem Spec
05 May 2010   #2

Windows 7 Professional x64
 
 

Welcome to SF!

Read this article on your bugcheck 101: BSOD Index

I suggest a memory test. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.
My System SpecsSystem Spec
10 May 2010   #3

Windows 7 Ultimate x64
 
 

John, thanks for the reply. I had already run Memtest86+ on all 3 modules. I ran them one at a time, and found one module to have had several errors, another wouldn't even boot up the system, and the third one ran all night long with no problems. Corsair has issued an RMA for the modules. Needless to say I had some last minute things to do and was using the good module when she bsod'd again. this time is was a 124 error. I still believe it may be linked to the processor. Here is the dump:


Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\050610-33711-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`0345d000 PsLoadedModuleList = 0xfffff800`0369ae50
Debug session time: Thu May 6 07:31:55.352 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:15.476
Loading Kernel Symbols
.......................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8005b1e8f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8005b1e8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`035696f0 fffff800`03717a79 : fffffa80`05b1e8d0 fffffa80`03d0e680 00000000`0000001e 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03569c10 fffff800`035f95a7 : fffffa80`05b1e8d0 fffff800`036725f8 fffffa80`03d0e680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03569c40 fffff800`03561b85 : fffff800`036d4360 fffffa80`05950838 fffffa80`05950830 fffffa80`03d0e680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03569c80 fffff800`034da861 : fffff880`00de3e00 fffff800`03561b60 fffffa80`03d0e680 cf82cf82`af0caf0c : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03569cb0 fffff800`03772a86 : 171b171b`9b269b26 fffffa80`03d0e680 00000000`00000080 fffffa80`03ced840 : nt!ExpWorkerThread+0x111
fffff880`03569d40 fffff800`034abb06 : fffff880`03367180 fffffa80`03d0e680 fffff880`033720c0 2b072b07`6bc66bc6 : nt!PspSystemThreadStartup+0x5a
fffff880`03569d80 00000000`00000000 : fffff880`0356a000 fffff880`03564000 fffff880`035681d0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner
---------

5: kd> lmvm hardware
start end module name
Mini Kernel Dump does not contain unloaded driver list


As the memory is on their way back to corsair after I write this, could this still be the 1 good module causing this problem or should I also be looking at the CPU? I'll check the article you sent over for this error also. Also, I went into the registry and changed the values for the dumps. So the next dump I get should be a full dump. So hopefully that should help narrow it down even further. I will keep you updated as to any progress i make with this.
My System SpecsSystem Spec
.


10 May 2010   #4

Windows 7 Professional x64
 
 

It could be linked to the processor. Read this article on bugcheck 124: http://www.sevenforums.com/crash-loc...-what-try.html

Try stress testing your CPU using the correct version of Prime95 for your system: Free Software - GIMPS
My System SpecsSystem Spec
14 May 2010   #5

Windows 7 Ultimate x64
 
 

John, thanks for that info. I have more than adequate cooling for my machine. She's liquid cooled, except for the NB heatsink which is left to the air movement from the chasis fans. I am planning on adding that waterblock in the coming days, after I get back the memory from Corsair. My cpu temps under liquid cooling is around 34*c. I haven't even overclocked this cpu yet, as I'm still trying to chase down the BSOD's. After several chats with Intel and Corsair, Corsair is the only one willing to RMA their products. Also, I have talked with a local comp tech and he thinks maybe the MB might be the problem. I had the comp stress tested before, per Intel's pushing, and they said they tried to kill it. Nothing they could do would get my rig to die. It passed with no problems. He was very impressed with the way my rig is set up. They had it for almost a week. I have read that ASUS has had problems with the MB in the past, and I'm trying to rule out everything else before I ask ASUS to step in and help. Of all the rig's I've put together in the past 15 years, this is teh first one that is driving me crazy with all the BSOD's. I did swap out the video card into my wife's comp just to see if it would cause a bsod over there, and it ran fine with no problems. But as her's is an AMD rig, running on ddr2 memory, that's about as far as I can go with swapping out hardware in house. I may take it back down to the tech and tell him to start swapping out components until he can narrow it down. I still believe it's a cpu issue, but Intel is giving me a bunch of crap about it. I'll keep you posted.
My System SpecsSystem Spec
14 May 2010   #6

Windows 7 x64 Ultimate
 
 

You can try underclocking the memory.

It will make ZERO noticable perfomance difference.

My (now older) rig had a 1066 mhz bus and I bought 1066 mhz ram but running it at that clock speed heated the ram up so much I couldn't even touch the heat sinks. I knew the ram wouldn't last long at those temps so I under clocked it to 800 mhz and the machine has been rock solid for years now. Knocks maybe 0.5 fps off of games :/ I was then able to overclock the CPU in winter months by 15% and THAT give an exact 15% increase in frame rates. CPU speed is everything, memory speed is nothing.

The tolerances on todays MB's and RAM are tighter than ever. Easing back on the "stress" on the RAM may make it work a lot more reliably and you won't notice the difference at all. Will make overclocking the CPU more possible as well and then you'll end up with more performnce in the end.
My System SpecsSystem Spec
15 May 2010   #7

Windows 7 Ultimate x64
 
 

Thanks for the reply. I was told by Corsair that I shouldn't do that. I'll try that when I get me memory back from them. Sent them in for RMA, and just received an email from them. It'll take an extra 5 business days to get them back. This to me is unacceptable, considering I had to pay to have them sent back. So now it's gonna be at least 2 weeks before I get them back. I will try lowering them and see what happens. I was able to get the cpu up to 4.2GHz with only a 5*C raise in temp. I still need to get a NB waterblock tho, as those temps are a little high for my comfort zone. I will keep you guys updated as we progress along.
My System SpecsSystem Spec
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 Need help Intel blames MS and Corsair for BSOD's





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