Windows 7: constant bsod windows 7

remulean · 05 May 2010

I've been dealing with a bsod crash for the last few weeks with no luck. it started a few weeks after i got a new graphic card, radeon 5780 and new memory OCZ DDR2 PC2-8500 4 gig. the bsod happened couple of times a week but slowly they happened more and more. its never exactly the same error that comes up but usually it is a system service exception. I've reinstalled windows around four times on two different hard drives. the hard drive its on currently is brand new. I've run a memory diagnosis but not overnight, it didn't find anything. there is no warning when the bsod comes and no pattern to its occurence. it happens when i'm playing games, browsing the net or watching video or even when the computer is inactive.
this is the latest error message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1039

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002A7C145
BCP3: FFFFF880081CAF20
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\050510-23431-01.dmp
C:\Users\Remulean\AppData\Local\Temp\WER-34710-0.sysdata.xml

any help great appreciated, I've really gotten tired of reinstalling windows.

Jonathan_King · 05 May 2010

I wonder if it's memory. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\050410-39608-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02803000 PsLoadedModuleList = 0xfffff800`02a40e50
Debug session time: Tue May  4 19:55:42.006 2010 (GMT-4)
System Uptime: 0 days 6:39:49.894
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff9600016f561, fffff8800917ff40, 0}

Probably caused by : win32k.sys ( win32k!ReferenceWindowStation+85 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600016f561, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800917ff40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!ReferenceWindowStation+85
fffff960`0016f561 ff15d1101e00    call    qword ptr [win32k!_imp_RtlAreAllAccessesGranted (fffff960`00350638)]

CONTEXT:  fffff8800917ff40 -- (.cxr 0xfffff8800917ff40)
rax=fffff900c0168c30 rbx=fffffa8004dc7b60 rcx=00000000000f037f
rdx=0000000000000020 rsi=fffff900c2e28010 rdi=fffffa80061bdce0
rip=fffff9600016f561 rsp=fffff88009180920 rbp=0000000000000020
 r8=0000000000000020  r9=fffff880091809c0 r10=fffff80002b65074
r11=00000000002ef574 r12=0000000000000048 r13=fffff880091809c0
r14=00000000001eebb0 r15=0000000073f12450
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
win32k!ReferenceWindowStation+0x85:
fffff960`0016f561 ff15d1101e00    call    qword ptr [win32k!_imp_RtlAreAllAccessesGranted (fffff960`00350638)] ds:002b:fffff960`00350638=00000000002fd59e
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff9600016f561

STACK_TEXT:  
fffff880`09180920 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!ReferenceWindowStation+0x85


FOLLOWUP_IP: 
win32k!ReferenceWindowStation+85
fffff960`0016f561 ff15d1101e00    call    qword ptr [win32k!_imp_RtlAreAllAccessesGranted (fffff960`00350638)]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!ReferenceWindowStation+85

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0

STACK_COMMAND:  .cxr 0xfffff8800917ff40 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!ReferenceWindowStation+85

BUCKET_ID:  X64_0x3B_win32k!ReferenceWindowStation+85

Followup: MachineOwner
---------

Capt.Jack Sparrow · 05 May 2010

Hello !!

There was a services expection 0xc0000005 that usually casued by a Firewall or Antivirus. On addtion to Jonathan's steps I would recommend to uninstall your Antivirus / Firewall completely and run then run Removal Tools and make sure all the entries are cleared.

- Captain

remulean · 05 May 2010

okay i tried the memtest 86 and it restarted when it got to 46% on the first pass. i did however try the windows memory diagnosis tool and it got 5 passes without finding an error. i will erase all antivirus programs i have. my firewall is always down, i only have the windows firewall.

Jonathan_King · 05 May 2010

Keep in mind any time Memtest reports errors, it can also be a bad motherboard slot. Test each stick individually with Memtest. If you find a stick with no errors, test it in the other slot(s).

remulean · 05 May 2010

allright. i took out one stick and tested the other one, the computer wouldn't boot. tested the other one and got no errors.then tested the original stick in the same slot. this time it booted and memtest 86 found no errors. so i switched the slots i had been using, i.e put the memories into the other two slots. this time windows wouldn't boot. so now i only have one memory stick (2g) but at least the comps working. hopefully this was it though it pains me to know that the motherboard may be fraked up. due to the nature of the problem i won't know right away of course. i'll post here in a few days if it worked so others may learn from this.
thanks for the help and lets hope this works.

remulean · 05 May 2010

aand no, this was evidently not the key. bluescreened again. help guys my situation is really getting desperate.

remulean · 05 May 2010

this is the latest dump file if that helps

Capt.Jack Sparrow · 05 May 2010

Hello !!

You should run the MemTest86+ atleast 6 passes for each stick on each slot !!

- Captain

remulean · 05 May 2010

allright i'll run it overnight, hope something comes up.
thanks

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