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Windows 7: 0X0000003B Stop message

02 May 2009   #1
JulesAndAl

Win7
 
 
0X0000003B Stop message

Hey everyone, seems I'm getting a random stop error approx. 1 or 2 times daily.

SYSTEM_SERVICE_EXCEPTION 0X0000003B

I've googled the error but can't seem to come up with anything relative to my problem. I recently moved to Build 7100, but I had the error while using 7000.

Anyone else having this problem, or heard of anything pertaining to this?

Any help would be most appreciated.

Thanks, Al


My System SpecsSystem Spec
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02 May 2009   #2
Airbot

Windows 7 Ultimate x64 SP1
 
 

Possibly some problem with your graphic card drivers?



Quote:
Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
Parameters

The following parameters are displayed on the blue screen.
ParameterDescription 1The exception that caused the bug check 2The address of the exception record for the exception that caused the bug check 3The address of the context record for the exception that caused the bug check 40

Cause

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
My System SpecsSystem Spec
02 May 2009   #3
JulesAndAl

Win7
 
 

Thanks for the reply.

I have a 9800GT with driver version 8.15.11.8172 courtesy of Windows.

When I try to install either the Vista 64 or Win7 64 driver from the nVidia site I get the message "No compatible Hardware was found for use with this software"
My System SpecsSystem Spec
.


02 May 2009   #4
Airbot

Windows 7 Ultimate x64 SP1
 
 

Have you tried getting the latest Beta 185.81 (8.15.11.8581) from GeForce Release 185 and right click on it, go to properties, and run it as an administrator.
My System SpecsSystem Spec
03 May 2009   #5
JulesAndAl

Win7
 
 

Thanks Airbot, I managed to get the Beta driver installed using your advice. Hopefully that will also solve my initial problem.

Thanks again, Al
My System SpecsSystem Spec
03 May 2009   #6
Airbot

Windows 7 Ultimate x64 SP1
 
 

Let's hope so and good luck to you. Please let us know if it doesn't.
My System SpecsSystem Spec
04 May 2009   #7
JulesAndAl

Win7
 
 

Well, I went a full 24 hours with no errors, then it returned...exact same error

here is what the event viewer has reported.

My System SpecsSystem Spec
05 May 2009   #8
Chappy

Vista Ult 64bit - Windows 7 Ult 7264 64bit
 
 

Hmmm...that would lead me to believe you have other hardware/driver issues. It says "Bus/Interconnect Error", which could mean one of a few busses is not working properly.
Have you checked for any updated drivers for your MoBo? (chipset..etc)
My System SpecsSystem Spec
05 May 2009   #9
Airbot

Windows 7 Ultimate x64 SP1
 
 

Also, check to see if all your hardware and cables are seated and connected properly in their slots and connections. Run a memtest to check your memory.
My System SpecsSystem Spec
05 May 2009   #10
Chappy

Vista Ult 64bit - Windows 7 Ult 7264 64bit
 
 

Hi Aaron

I lost all faith in Memtest a couple years back bud. I had a problem in XP that I had narrowed down to it absolutely HAD to be a RAM issue, but Memtest86 kept saying it was all good and that was after 4 runs of 20 passes.
Finally I pulled all sticks but one and the problem disappeared. Started putting them back in 1 by 1 and on the 3rd stick...wham..problem back. Took it out, everythings good, put it back all is whacked again. Ran another 20 passes and it STILL came back as Ok but it obviously wasn't. Once that stick was out permanently I never had that issue again.

Now that was back in 03 (I think) and memtest could well be much more reliable now (I would hope anyway ), I still have that nagging doubt about it as a sure test.
My System SpecsSystem Spec
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 0X0000003B Stop message




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