Blue Screen


  1. Posts : 3
    Window 7
       #1

    Blue Screen


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: d1
    BCP1: 037423D8
    BCP2: 00000002
    BCP3: 00000001
    BCP4: 8C1ABAFF
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\050510-18610-01.dmp
    C:\Users\JC_TAN\AppData\Local\Temp\WER-64678-0.sysdata.xml

    Read our privacy statement online:
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    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    This is my pc info :

    ATI Radeon HD 4800 Series (Microsoft Corporation WDDM 1.1)

    WDC WD5000AACS-00ZUB0 ATA

    ACPI x86-based PC

    Intel(R) Core(TM)Quad CPU Q8200 @2.33GHz
      My Computer


  2. Posts : 11,840
    64-bit Windows 8.1 Pro
       #2

    We will need the actual .dmp file for analysis.. [1 - Novice] How to ask for help with a BSOD problem
      My Computer


  3. Posts : 3
    Window 7
    Thread Starter
       #3

    Attachment 71659

    is this? ^^
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    littlezai said:
    Attachment 71659

    is this? ^^
    These each had a different cause but I suspect that they are all related. They were allo probably caused by your Kaspersky. I would uninstall it and repplace it with Microsoft Security essentials.

    I wou,d also run a system file check
    (type cmd in search>right click and run as admin>sfc /scannow)

    Let us know if you need help

    Ken


    Code:
    050510-18610-01.dmp    5/5/2010 10:55:43 AM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x037423d8    0x00000002    0x00000001    0x8c1abaff    tdx.sys    tdx.sys+1aff                    32-bit        C:\Users\K\Desktop\Minidump\050510-18610-01.dmp    4    15    7600    
    050410-18891-01.dmp    5/4/2010 6:27:07 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x28854365    0x00000002    0x00000000    0x92e6efea    kl1.sys    kl1.sys+46fea                    32-bit        C:\Users\K\Desktop\Minidump\050410-18891-01.dmp    4    15    7600    
    042910-20373-01.dmp    4/29/2010 1:24:41 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    0x000003a2    0x00000002    0x00000001    0x82e2471e    halmacpi.dll    halmacpi.dll+371e                    32-bit        C:\Users\K\Desktop\Minidump\042910-20373-01.dmp    4    15    7600

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Minidump\042910-20373-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0x82a11000 PsLoadedModuleList = 0x82b59810
    Debug session time: Thu Apr 29 01:23:14.919 2010 (GMT-4)
    System Uptime: 0 days 2:56:30.714
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {3a2, 2, 1, 82e2471e}
    
    *** WARNING: Unable to verify timestamp for kl1.sys
    *** ERROR: Module load completed but symbols could not be loaded for kl1.sys
    Probably caused by : tdx.sys ( tdx!DbgTdxReferenceTransportAddress+19 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 000003a2, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: 82e2471e, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82b79718
    Unable to read MiSystemVaType memory at 82b59160
     000003a2 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    hal!KeAcquireSpinLockRaiseToSynch+e
    82e2471e f00fba2900      lock bts dword ptr [ecx],0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  b1c2fbd4 -- (.trap 0xffffffffb1c2fbd4)
    ErrCode = 00000002
    eax=00000002 ebx=85c2a328 ecx=000003a2 edx=00000002 esi=0000020a edi=000003a2
    eip=82e2471e esp=b1c2fc48 ebp=b1c2fc58 iopl=0         nv up ei pl nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
    hal!KeAcquireSpinLockRaiseToSynch+0xe:
    82e2471e f00fba2900      lock bts dword ptr [ecx],0   ds:0023:000003a2=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from 82e2471e to 82a577eb
    
    STACK_TEXT:  
    b1c2fbd4 82e2471e badb0d00 00000002 00000000 nt!KiTrap0E+0x2cf
    b1c2fc44 8bbd0adb 85c2a330 0000020a 85c2a328 hal!KeAcquireSpinLockRaiseToSynch+0xe
    b1c2fc58 8bbd6039 0000020a 8bbde0ea 000005b7 tdx!DbgTdxReferenceTransportAddress+0x19
    b1c2fcdc 8bbdb317 00c2a328 85754c58 85754cec tdx!TdxConnectConnection+0x67
    b1c2fcf8 82a4d4bc 8651c568 85754c58 85bbbe68 tdx!TdxTdiDispatchInternalDeviceControl+0x149
    b1c2fd10 91243b8a 00000000 85ad0d78 91244318 nt!IofCallDriver+0x63
    WARNING: Stack unwind information not available. Following frames may be wrong.
    00000000 00000000 00000000 00000000 00000000 kl1+0x3bb8a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    tdx!DbgTdxReferenceTransportAddress+19
    8bbd0adb 8ad8            mov     bl,al
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  tdx!DbgTdxReferenceTransportAddress+19
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: tdx
    
    IMAGE_NAME:  tdx.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf4a
    
    FAILURE_BUCKET_ID:  0xA_tdx!DbgTdxReferenceTransportAddress+19
    
    BUCKET_ID:  0xA_tdx!DbgTdxReferenceTransportAddress+19
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    Looks like Kaspersky is causing the problem. Uninstall it completely in Programs and Features, and then run this removal tool: http://support.kaspersky.com/downloa...vremover10.zip

    Then download and install Microsoft Security Essentials.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Jonathan\Desktop\Minidump\050510-18610-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0x82a3e000 PsLoadedModuleList = 0x82b86810
    Debug session time: Tue May  4 22:54:20.019 2010 (GMT-4)
    System Uptime: 0 days 0:52:44.424
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {37423d8, 2, 1, 8c1abaff}
    
    *** WARNING: Unable to verify timestamp for kl1.sys
    *** ERROR: Module load completed but symbols could not be loaded for kl1.sys
    Probably caused by : tdx.sys ( tdx!DbgTdxReferenceTransportAddress+3d )
    
    Followup: MachineOwner
    ---------
      My Computer


  6. Posts : 3
    Window 7
    Thread Starter
       #6

    thx for u help ^^
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #7

    littlezai said:
    thx for u help ^^
    No problem. Let us know how it works out. :)
      My Computer


 

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