10 BSODs in a week

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  1. Posts : 18
    Windows 7 Professional SP1 64-bit (Fresh Install on 8/28/15)
       #1

    10 BSODs in a week


    Fresh install of Windows 7 64-bit on or about April 1st. Crashes have been happening ever since.

    Event ID 41 (which says not much), but Kernal-Power is the source every time.

    Potential causes (my guesses):
    Incorrect Raid controllers - I had to find new ones compatible with win 7 when I installed fresh.

    Radeon 5700 graphics card driver issues, although I loaded the 8.723.0.0 drivers released on 4/28/2010.

    Sleep/Hibernation issue. More often than not, I see a "Windows has recovered from an unexpected error" pop-up after I leave it alone for several hours.

    Thanks in advance for examining my problem.
      My Computer


  2. Posts : 18
    Windows 7 Professional SP1 64-bit (Fresh Install on 8/28/15)
    Thread Starter
       #2

    And just when browsing to see what problems other people are having...

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFF900C23D8FF8
    BCP2: 0000000000000001
    BCP3: FFFFF960001939C6
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\050910-15553-01.dmp
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    Makivante said:
    Fresh install of Windows 7 64-bit on or about April 1st. Crashes have been happening ever since.

    Event ID 41 (which says not much), but Kernal-Power is the source every time.

    Potential causes (my guesses):
    Incorrect Raid controllers - I had to find new ones compatible with win 7 when I installed fresh.

    Radeon 5700 graphics card driver issues, although I loaded the 8.723.0.0 drivers released on 4/28/2010.

    Sleep/Hibernation issue. More often than not, I see a "Windows has recovered from an unexpected error" pop-up after I leave it alone for several hours.

    Thanks in advance for examining my problem.

    Ok, you have several causes. First more than half of these were caused by either the directx component, or the video driver. ALl of these can be eliminated by completely removing your current driver (mfr probably makes an un-install tool) and just re-installing the most up to date driver. Dont add the extra stuff.

    Then readyboost has caused a few. If you have enough ram (4gig+) you could not use it.

    There are a few more. with that many causes I have to start thinking hardware, and I would start with memory. There was no clear evidence of memory problems but I would still test it by downloading memtestx86 and running it for 5 passes.

    Let us know if you need help

    Ken


    Code:
    040510-17425-01.dmp    4/5/2010 11:43:36 AM        0x00000116    fffffa80`01ac1210    fffff880`03ea9ef0    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\BSODs\040510-17425-01.dmp    2    15    7600    
    040510-16894-01.dmp    4/5/2010 11:56:58 PM        0x00000116    fffffa80`01a89010    fffff880`03ee9ef0    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\BSODs\040510-16894-01.dmp    2    15    7600    
    050710-15412-01.dmp    5/7/2010 5:56:04 AM        0x00000116    fffffa80`053da010    fffff880`02c0602c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\BSODs\050710-15412-01.dmp    2    15    7600    
    042810-14742-01.dmp    4/28/2010 4:06:44 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff900`c1f75ff8    00000000`00000001    fffff960`001239cb    00000000`00000000    dxgmms1.sys    dxgmms1.sys+c095                    x64        C:\Users\K\Desktop\BSODs\042810-14742-01.dmp    2    15    7600    
    041610-15194-01.dmp    4/16/2010 1:20:38 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff880`0749aff8    00000000`00000000    fffff800`028cf610    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\BSODs\041610-15194-01.dmp    2    15    7600    
    042910-13712-01.dmp    4/29/2010 1:53:16 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`02c06814    fffff880`0524e810    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\BSODs\042910-13712-01.dmp    2    15    7600    
    050410-16192-01.dmp    5/4/2010 9:16:42 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`02986c07    fffff880`073bdc20    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\BSODs\050410-16192-01.dmp    2    15    7600    
    050710-16910-01.dmp    5/7/2010 3:23:56 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    fffff800`02daf714    00000000`00000000    00000000`00000008    fffff800`02daf714    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\BSODs\050710-16910-01.dmp    2    15    7600    
    050810-16364-01.dmp    5/8/2010 1:32:56 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff8a0`08f57ff8    00000000`00000001    fffff800`02a74620    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\BSODs\050810-16364-01.dmp    2    15    7600    
    050910-18720-01.dmp    5/9/2010 1:25:48 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`02b8dc07    fffff880`08a8bc20    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\BSODs\050910-18720-01.dmp    2    15    7600    
    050910-16146-01.dmp    5/9/2010 4:22:46 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`02bdb254    fffff880`06500c70    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\BSODs\050910-16146-01.dmp    2    15    7600    
    041810-13494-01.dmp    4/18/2010 12:48:38 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`028988eb    fffff880`028c3030    00000000`00000000    nvm62x64.sys    nvm62x64.sys+5308                    x64        C:\Users\K\Desktop\BSODs\041810-13494-01.dmp    2    15    7600    
    050510-17908-01.dmp    5/5/2010 12:07:26 AM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    ffffffff`c0000005    fffff800`02ab0c69    00000000`00000000    ffffffff`ffffffff    rdyboost.sys    rdyboost.sys+17101                    x64        C:\Users\K\Desktop\BSODs\050510-17908-01.dmp    2    15    7600    
    050510-14180-01.dmp    5/5/2010 1:11:04 AM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff900`c1e8cff8    00000000`00000001    fffff960`000c39db    00000000`00000000    win32k.sys    win32k.sys+0                    x64        C:\Users\K\Desktop\BSODs\050510-14180-01.dmp    2    15    7600
      My Computer


  4. Posts : 18
    Windows 7 Professional SP1 64-bit (Fresh Install on 8/28/15)
    Thread Starter
       #4

    Made a burned Disc of RAM test and ran it for 5 iterations (2+ hours), no errors found.

    I only have 2 gigs of ram - not sure about readyboost. The stickied STOP error thread at the top of this forum talks about a case where drives that are called aren't responding fast enough. I'm wondering if it's reading my storage drive as a flash drive or something odd, and it's not responding because it needs time to wake up.

    Uninstalled all ATI, then redownloaded driver. My computer is trying to direct me to the 32-bit download page (which is fals). Upon reinstall, I had no choice but to install the "ATI Install manager" first, then the actual ATI driver. This doesn't include all the catalyst control center extras, though.

    I'll follow up in a little while. Thanks again for your guidance.
      My Computer


  5. Posts : 18
    Windows 7 Professional SP1 64-bit (Fresh Install on 8/28/15)
    Thread Starter
       #5

    After installing drivers only and unhooking my terabyte-sized external HD, no problems for a day until (see attached zip).

    Thoughts?
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    Makivante said:
    After installing drivers only and unhooking my terabyte-sized external HD, no problems for a day until (see attached zip).

    Thoughts?
    This one is pretty staright forward. Your video driver. Use the mfr un-install tool to remove all traces of this drives and install a fresh copy.

    Let us know if you need help

    Ken

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\051110-17550-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02a12000 PsLoadedModuleList = 0xfffff800`02c4fe50
    Debug session time: Tue May 11 16:24:17.229 2010 (GMT-4)
    System Uptime: 1 days 16:24:09.087
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..........................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff88003a1e87e, fffff8800366d6d8, fffff8800366cf40}
    
    Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+dea )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88003a1e87e, The address that the exception occurred at
    Arg3: fffff8800366d6d8, Exception Record Address
    Arg4: fffff8800366cf40, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+dea
    fffff880`03a1e87e 4c8b4500        mov     r8,qword ptr [rbp]
    
    EXCEPTION_RECORD:  fffff8800366d6d8 -- (.exr 0xfffff8800366d6d8)
    ExceptionAddress: fffff88003a1e87e (dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x0000000000000dea)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: ffffffffffffffff
       Parameter[1]: 0000000000000000
    Attempt to execute non-executable address 0000000000000000
    
    CONTEXT:  fffff8800366cf40 -- (.cxr 0xfffff8800366cf40)
    rax=0000000000000183 rbx=0000000000000000 rcx=0000000000613000
    rdx=fffff8800366db80 rsi=fffffa8002467898 rdi=fffffa800531d000
    rip=fffff88003a1e87e rsp=fffff8800366d910 rbp=003ffa8002432830
     r8=fffffa8001e55500  r9=fffff8800366d901 r10=0000000000000000
    r11=fffffa8003078410 r12=0000000000000106 r13=0000000000000000
    r14=fffffa800219b330 r15=000000000000069d
    iopl=0         nv up ei ng nz na pe cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010283
    dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xdea:
    fffff880`03a1e87e 4c8b4500        mov     r8,qword ptr [rbp] ss:0018:003ffa80`02432830=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  ffffffffffffffff
    
    EXCEPTION_PARAMETER2:  0000000000000000
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cba0e0
     0000000000000000 
    
    FOLLOWUP_IP: 
    dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+dea
    fffff880`03a1e87e 4c8b4500        mov     r8,qword ptr [rbp]
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from fffff88003a3865d to fffff88003a1e87e
    
    STACK_TEXT:  
    fffff880`0366d910 fffff880`03a3865d : 00000000`00000000 fffff8a0`0698b610 fffffa80`00000000 fffffa80`0219b330 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xdea
    fffff880`0366dae0 fffff880`03a38398 : fffff880`009efec0 fffff880`03a37d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
    fffff880`0366dcd0 fffff880`03a37e96 : 00000000`00000000 fffffa80`01b8f870 00000000`00000080 fffffa80`03078410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
    fffff880`0366dd00 fffff800`02d27a86 : 00000000`03ab4550 fffffa80`04fe7b60 fffffa80`018a8040 fffffa80`04fe7b60 : dxgmms1!VidSchiWorkerThread+0xd6
    fffff880`0366dd40 fffff800`02a60b06 : fffff880`009eb180 fffffa80`04fe7b60 fffff880`009f5f40 5a483633`6d6f6d62 : nt!PspSystemThreadStartup+0x5a
    fffff880`0366dd80 00000000`00000000 : fffff880`0366e000 fffff880`03668000 fffff880`0366d690 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+dea
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dxgmms1
    
    IMAGE_NAME:  dxgmms1.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc578
    
    STACK_COMMAND:  .cxr 0xfffff8800366cf40 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+dea
    
    BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+dea
    
    Followup: MachineOwner
    ---------
      My Computer


  7. Posts : 18
    Windows 7 Professional SP1 64-bit (Fresh Install on 8/28/15)
    Thread Starter
       #7

    I did this the first time you instructed me to (but apparently not correctly).

    Is it worth trying to install the 32-bit graphics driver? To be clear, when I go to system properties, it tells me "64-bit operating system" on my machine - but - when looking at "Solve PC issues" in the lower right corner, it says "address a problem with ATI graphics driver" When I have seen this in the past and been able to follow the link, it took me to the Radeon 32 bit page, is why I ask. (That doesn't help though, the link times out - why is it that I can never download the solution when I click on the problem?)

    Thanks, sorry for WallOfText
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    Makivante said:
    I did this the first time you instructed me to (but apparently not correctly).

    Is it worth trying to install the 32-bit graphics driver? To be clear, when I go to system properties, it tells me "64-bit operating system" on my machine - but - when looking at "Solve PC issues" in the lower right corner, it says "address a problem with ATI graphics driver" When I have seen this in the past and been able to follow the link, it took me to the Radeon 32 bit page, is why I ask. (That doesn't help though, the link times out - why is it that I can never download the solution when I click on the problem?)

    Thanks, sorry for WallOfText

    No problem.

    First If you are 64bit I dont think you can use the 32 bit.

    Did you use the un-install tool?

    Did you just install the driver from the mfr web site. Dont use the win 7 update feature.

    Ken
      My Computer


  9. Posts : 18
    Windows 7 Professional SP1 64-bit (Fresh Install on 8/28/15)
    Thread Starter
       #9

    Going to re-uninstall and document the process step by step. I'll follow up later. Thanks again for the help so far. It's been invaluable.
      My Computer


  10. Posts : 28,845
    Win 8 Release candidate 8400
       #10

    Makivante said:
    Going to re-uninstall and document the process step by step. I'll follow up later. Thanks again for the help so far. It's been invaluable.


    No problem that what we are here for
    \
    Ken
      My Computer


 
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