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Windows 7: 2 BSODs While Playing BFBC2


09 May 2010   #1

Windows 7 Ultimate x64
 
 
2 BSODs While Playing BFBC2

Hi,

I hear you guys have magic powers that allows you to decipher minidump files .

Anyway, I was playing Battlefield Bad Company 2 today, and I got a blue screen of death. I was too lazy to tell you guys and decided it was nothing, so I kept playing.

I played for a while and suddenly the game froze, the screen turned off, and I got another BSOD.

Can you help?


My System SpecsSystem Spec
.

09 May 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Evilhugbear View Post
Hi,

I hear you guys have magic powers that allows you to decipher minidump files .

Anyway, I was playing Battlefield Bad Company 2 today, and I got a blue screen of death. I was too lazy to tell you guys and decided it was nothing, so I kept playing.

I played for a while and suddenly the game froze, the screen turned off, and I got another BSOD.

Can you help?

Sure thing, these were both caused by your video driver. First you need to remove all the traces of this driver (the mfr usual has an uninstall tool) Then download and install a fresh copy.

Let us know if you need help

Ken

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder (3)\050910-19624-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a51000 PsLoadedModuleList = 0xfffff800`02c8ee50
Debug session time: Sun May  9 22:08:03.100 2010 (GMT-4)
System Uptime: 0 days 5:19:32.880
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
......
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800437d4e0, fffff88011fd0d50, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+11bd50 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800437d4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88011fd0d50, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+11bd50
fffff880`11fd0d50 803d815cb70000  cmp     byte ptr [nvlddmkm+0xc919d8 (fffff880`12b469d8)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`049d39c8 fffff880`04083ef8 : 00000000`00000116 fffffa80`0437d4e0 fffff880`11fd0d50 00000000`00000000 : nt!KeBugCheckEx
fffff880`049d39d0 00000000`00000116 : fffffa80`0437d4e0 fffff880`11fd0d50 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`049d39d8 fffffa80`0437d4e0 : fffff880`11fd0d50 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`049d39e0 fffff880`11fd0d50 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`0437d4e0
fffff880`049d39e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`04083c02 : nvlddmkm+0x11bd50


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+11bd50
fffff880`11fd0d50 803d815cb70000  cmp     byte ptr [nvlddmkm+0xc919d8 (fffff880`12b469d8)],0

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nvlddmkm+11bd50

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b9f39fc

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
09 May 2010   #3

Windows 7 Ultimate x64
 
 

So to remove it, I just go to control panel and delete it?

Or do I have to download something that erases it? I did this before but forgot the name and what to do :P
My System SpecsSystem Spec
.


09 May 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Evilhugbear View Post
So to remove it, I just go to control panel and delete it?

Or do I have to download something that erases it? I did this before but forgot the name and what to do :P
You have to download the un-install tool and just re-install the driver and not conrol panel and other stuff.
My System SpecsSystem Spec
22 Sep 2010   #5

Windows 7 Ultimate x64
 
 

Hello, I have the same problem I`ll appreciate any info or help you may give me ^_^, thanks in advance!!
My System SpecsSystem Spec
Reply

 2 BSODs While Playing BFBC2




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