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Windows 7: BSOD Win7 (64) & HD5770

11 May 2010   #1

Windows 7 64b
 
 
BSOD Win7 (64) & HD5770

Hello, i'm getting a lot of BSODs lately (mainly while playing starcraft 2 but not only), and i'm quite lost at what to do to solve it.

If you want a full look at my config, please go here: Configuration de Résumé - Ma-Config.com (sorry it's in french...), but basically:
- OS: Windows 7 64b
- Motherboard: ASUSTeK Computer INC. M4A79XTD EVO
- Proc: AMD Athlon II X4 620
- Hard drive: WDC WD5000AAKS
- Memory: 2 * DDR3 G.Skill F3-10666CL8-2GBHK 2048 Mo PC3-10700H (667 Mhz)
- Graphics: Radeon HD 5770 (RV840,,1024 Mo)
- Screen: NEC MultiSync EA231WMi

What can i say more ?
- Graphic driver is up to date (Catalyst 10.4)
- i'm not overclocking anything
- i run a bit of memtest, no issue detected
- sometime windows can crash even if i'm not running any particular application, and sometime the computer won't reboot, but then windows will show something like "Your display driver was not responding anymore and has been backed-up" (sorry for my poor translation from french).

Thanks in advance for any help provided.
Rgds,

Jahz

My System SpecsSystem Spec
.

11 May 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Jahz View Post
Hello, i'm getting a lot of BSODs lately (mainly while playing starcraft 2 but not only), and i'm quite lost at what to do to solve it.

If you want a full look at my config, please go here: Configuration de Résumé - Ma-Config.com (sorry it's in french...), but basically:
- OS: Windows 7 64b
- Motherboard: ASUSTeK Computer INC. M4A79XTD EVO
- Proc: AMD Athlon II X4 620
- Hard drive: WDC WD5000AAKS
- Memory: 2 * DDR3 G.Skill F3-10666CL8-2GBHK 2048 Mo PC3-10700H (667 Mhz)
- Graphics: Radeon HD 5770 (RV840,,1024 Mo)
- Screen: NEC MultiSync EA231WMi

What can i say more ?
- Graphic driver is up to date (Catalyst 10.4)
- i'm not overclocking anything
- i run a bit of memtest, no issue detected
- sometime windows can crash even if i'm not running any particular application, and sometime the computer won't reboot, but then windows will show something like "Your display driver was not responding anymore and has been backed-up" (sorry for my poor translation from french).

Thanks in advance for any help provided.
Rgds,

Jahz
This is easy to diagnose. Hardware. Every single one is almost identical. Use these to see what it is and what to try. http://www.sevenforums.com/crash-loc...-what-try.html

\let us know if you need help

Ken

Code:
031410-17908-01.dmp    3/14/2010 8:28:04 PM        0x00000124    00000000`00000000    fffffa80`04bd48f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (3)\031410-17908-01.dmp    4    15    7600    
031710-23571-01.dmp    3/17/2010 1:02:40 AM        0x00000124    00000000`00000000    fffffa80`04d00038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (3)\031710-23571-01.dmp    4    15    7600    
032310-22729-01.dmp    3/23/2010 10:54:46 PM        0x00000124    00000000`00000000    fffffa80`04d63038    00000000`00000000    00000000`00000000    crashdmp.sys    crashdmp.sys+1829730                    x64        C:\Users\K\Desktop\New folder (3)\032310-22729-01.dmp    4    15    7600    
032310-30576-01.dmp    3/23/2010 10:03:10 PM        0x00000124    00000000`00000000    fffffa80`04cc0748    00000000`00000000    00000000`00000000    dump_ataport.sys    dump_ataport.sys+18a8730                    x64        C:\Users\K\Desktop\New folder (3)\032310-30576-01.dmp    4    15    7600    
032510-24211-01.dmp    3/26/2010 12:19:20 AM        0x00000124    00000000`00000000    fffffa80`04c38038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (3)\032510-24211-01.dmp    4    15    7600    
032710-18595-01.dmp    3/27/2010 10:49:32 AM        0x00000124    00000000`00000000    fffffa80`04cd4038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (3)\032710-18595-01.dmp    4    15    7600    
040610-19921-01.dmp    4/6/2010 9:36:08 PM        0x00000124    00000000`00000000    fffffa80`04cd6038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (3)\040610-19921-01.dmp    4    15    7600    
041010-16972-01.dmp    4/10/2010 7:43:08 PM        0x00000124    00000000`00000000    fffffa80`04ce9748    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (3)\041010-16972-01.dmp    4    15    7600    
041010-17877-01.dmp    4/10/2010 7:46:10 PM        0x00000124    00000000`00000000    fffffa80`04d87038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (3)\041010-17877-01.dmp    4    15    7600    
041010-22713-01.dmp    4/10/2010 8:36:58 PM        0x00000124    00000000`00000000    fffffa80`04cdb038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (3)\041010-22713-01.dmp    4    15    7600    
041310-19250-01.dmp    4/13/2010 7:57:20 PM        0x00000124    00000000`00000000    fffffa80`04cb2038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (3)\041310-19250-01.dmp    4    15    7600    
041710-17534-01.dmp    4/17/2010 11:41:02 PM        0x00000124    00000000`00000000    fffffa80`04d0c038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\041710-17534-01.dmp    4    15    7600    
050110-19266-01.dmp    5/1/2010 9:01:44 AM        0x00000124    00000000`00000000    fffffa80`04c15038    00000000`00000000    00000000`00000000    dump_ataport.sys    dump_ataport.sys+18fd730                    x64        C:\Users\K\Desktop\New folder (3)\050110-19266-01.dmp    4    15    7600    
050210-20701-01.dmp    5/2/2010 11:26:24 AM        0x00000124    00000000`00000000    fffffa80`04c42748    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\050210-20701-01.dmp    4    15    7600    
050410-23540-01.dmp    5/4/2010 11:27:18 PM        0x00000124    00000000`00000000    fffffa80`04d2f038    00000000`00000000    00000000`00000000    crashdmp.sys    crashdmp.sys+185d730                    x64        C:\Users\K\Desktop\New folder (3)\050410-23540-01.dmp    4    15    7600    
050410-25942-01.dmp    5/4/2010 7:25:52 PM        0x00000124    00000000`00000000    fffffa80`04cd38f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\050410-25942-01.dmp    4    15    7600    
050510-20248-01.dmp    5/5/2010 7:42:48 PM        0x00000124    00000000`00000000    fffffa80`04cd14f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\050510-20248-01.dmp    4    15    7600    
050610-20373-01.dmp    5/6/2010 10:14:20 PM        0x00000124    00000000`00000000    fffffa80`04c6e748    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\050610-20373-01.dmp    4    15    7600    
050610-20857-01.dmp    5/6/2010 8:31:52 PM        0x00000124    00000000`00000000    fffffa80`04d2c748    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\050610-20857-01.dmp    4    15    7600    
050710-20529-01.dmp    5/7/2010 10:59:08 PM        0x00000124    00000000`00000000    fffffa80`04d72038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\050710-20529-01.dmp    4    15    7600    
050710-21153-01.dmp    5/7/2010 10:51:00 PM        0x00000124    00000000`00000000    fffffa80`04cd9038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\050710-21153-01.dmp    4    15    7600    
050810-20046-01.dmp    5/8/2010 10:55:32 PM        0x00000124    00000000`00000000    fffffa80`04d05038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\050810-20046-01.dmp    4    15    7600    
051110-19312-01.dmp    5/11/2010 9:36:56 PM        0x00000124    00000000`00000000    fffffa80`04cba038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\051110-19312-01.dmp    4    15    7600    
051110-19500-01.dmp    5/11/2010 9:53:14 PM        0x00000124    00000000`00000000    fffffa80`04c9d748    00000000`00000000    00000000`00000000    dump_ataport.sys    dump_ataport.sys+fe67a910                    x64        C:\Users\K\Desktop\New folder (3)\051110-19500-01.dmp    4    15    7600    
051110-19874-01.dmp    5/11/2010 10:48:16 PM        0x00000124    00000000`00000000    fffffa80`04ceb8f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\051110-19874-01.dmp    4    15    7600    
051110-20592-01.dmp    5/11/2010 9:47:22 PM        0x00000124    00000000`00000000    fffffa80`04ca18f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\051110-20592-01.dmp    4    15    7600    
051110-24226-01.dmp    5/11/2010 10:13:06 PM        0x00000124    00000000`00000000    fffffa80`04d00038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\051110-24226-01.dmp    4    15    7600    
051110-26941-01.dmp    5/11/2010 10:40:10 PM        0x00000124    00000000`00000000    fffffa80`04c5c038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a5f3c                    x64        C:\Users\K\Desktop\New folder (3)\051110-26941-01.dmp    4    15    7600
My System SpecsSystem Spec
11 May 2010   #3

Windows 7 64b
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
This is easy to diagnose. Hardware. Every single one is almost identical. Use these to see what it is and what to try. http://www.sevenforums.com/crash-loc...-what-try.html

\let us know if you need help

Ken
Bad news then
Thanks for the quick response and the link, will follow the step by step procedure, and will let you know here the results.

Jahz
My System SpecsSystem Spec
.


12 May 2010   #4

Windows 7 64b
 
 

So, what i've tried from the list on your link:
1) overcloking: as stated above, nothing overclocked

2) cooling: "seems" fine when opening the PC - any way to measure something ?

3) drivers: 2 of them were oudated, have been updated to latest version

5) my win 7 is updated with the latest patches, when i go to windows update, there is just nothing to install at all.

4) update BIOS - not done yet, this will be my next step

Today i just had a new BSOD with all drivers updated, so issue was not coming from drivers. I attached the dump.

Anyway, based on my description of the BSOD and on how they appear, do someone think that what is looking as an "hardware" issue on my PC is probably linked to the graphic card or not ?

Thanks again,

Jahz
My System SpecsSystem Spec
22 May 2010   #5

Windows 7 64b
 
 

New thing i tried today:
i ran Memtest86+ for 5 hours (5 complete pass), and no error detected.
Still struggling with this issue

Jahz
My System SpecsSystem Spec
09 Jun 2010   #6

Windows 7 64b
 
 

Issue found: one of my two RAM sticks is broken

By removing one of them, i had 5 straighforward crashes, and then with only the other one, no one single crash since 2 weeks, all runing perfectly fine.

I still don't understand how a bad stick could cause the issues reported by windows around "display driver", but well, for sure it was the root cause.
My System SpecsSystem Spec
07 Sep 2010   #7

Windows 7 Ultimate x64
 
 

I have this exact problem too. Ran Memtest86+ for over 10 hours, no problems.

How come you appeared to have a bad memory stick, whilst you didnt have any Memtest problems? How can I prove this faulty stick to the shop where I bought the set?
My System SpecsSystem Spec
02 Nov 2010   #8

Windows 7 Home Premium 64 bit
 
 

From the ATI release notes:
//The following section provides a summary of open issues that may be experienced under
//the Windows 7 operating system in the latest version of AMD Catalyst.
//
//These include:
//􀁺 Running fullscreen DirectX 9 applications/games after enabling Aero effects and
//rebooting may cause the system to stop responding

Was having the same problems, now that i disabled the Aero desktop seems to work fine, I guess the driver and aero are using some resource in common causing the failure, the hardware it self is all right. So to clarify put windows 7 basic on.
My System SpecsSystem Spec
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 BSOD Win7 (64) & HD5770




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