Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: random crashes?

12 May 2010   #1
ikki

window 7 home premium 32bit
 
 
Random crashes = black screen.

I'm using a new laptop that is just 2 months old which is having frequent crashes either randomly or during installation/updating of programs. When it crash it just display a black screen with no cursor and no information to what caused the crash. The crash also does not produce a dump file for debugging purposes.The only avaliable data is only from Event viewer.

My system info:
Window 7 home premium 32-bit version 6.1.7600 no service pack installed
FJNB20B FUJITSU MAIN BOARD
4096MByte RAM 2 memory modules
Intel core i7 CPU M 620 @ 2.67GHz(2667MHz)
Nvidia Geforce 310m graphic card 512Mbyte
Resolution: 1366 x 768 pixels at a color depth of 32bit
Generic PnP monitor @ 60Hz
Nvidia/Realtek high definition audio
Intel Centrino Ultimate-N 6300 wifi
Broadcom Netlink gigabit ethernet


programs which crashed while installing/extracting/updating are as listed below:

1:Microsoft project(during installation)
2:Microsoft office enterprise 2007(during installation)
3:netbeans ide 6.8(during extraction or installation)
4:java development toolkit 6 update 20(during installation)
5:windows update(during checking or installation)
6:Symatec endpoint protection(during virus scan/update)
7:VMware workstation 7 32-64bit(during installation of OS to Virtual machine)
8:internet explorer(viewing web pages with adobe flash player 10)
9:Mozilla Firefox(viewing web pages with adobe flash player 10)


And just recently it did a BSOD on me while using VMware workstation and did a kernel memory dump.
Attachment 72434(dump file)
Attachment 72433(dump file)
Attachment 72428
Attachment 72445
Attachment 72449

Solutions that have been tried:
1:reformatting(no effect what so ever)
2:using magix pc check & tuning(clean up windows registry) (turn off unnecessary window services) (stability improved somewhat)

My school tech department have updated my hard-disk driver, chip-set driver and usb 3.0 driver as he saw from the error codes from the event viewer that these driver were causing problems. And I bought my laptop to Fujitsu service center and they changed my hard disk 2 times and they told me that it was a software problem that causes the crash when the program tried to write to windows registry. In total I did reformatting of the OS around 5 times back to factory default settings. But I'm still having crashes.
I'm now working with a very unstable laptop so I'm hoping that someone can help me find a solution soon. Thank you.

If you need more information please do let me know. Your help in solving this problem is greatly appreciated.


My System SpecsSystem Spec
.
12 May 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ikki View Post
I'm using a new laptop that is just 2 months old which is having frequent crashes either randomly or during installation/updating of programs. When it crash it just display a black screen with no cursor and no information to what caused the crash. The crash also does not produce a dump file for debugging purposes.The only avaliable data is only from Event viewer.

My system info:
Window 7 home premium 32-bit version 6.1.7600 no service pack installed
FJNB20B FUJITSU MAIN BOARD
4096MByte RAM 2 memory modules
Intel core i7 CPU M 620 @ 2.67GHz(2667MHz)
Nvidia Geforce 310m graphic card 512Mbyte
Resolution: 1366 x 768 pixels at a color depth of 32bit
Generic PnP monitor @ 60Hz
Nvidia/Realtek high definition audio
Intel Centrino Ultimate-N 6300 wifi
Broadcom Netlink gigabit ethernet


programs which crashed while installing/extracting/updating are as listed below:

1:Microsoft project(during installation)
2:Microsoft office enterprise 2007(during installation)
3:netbeans ide 6.8(during extraction or installation)
4:java development toolkit 6 update 20(during installation)
5:windows update(during checking or installation)
6:Symatec endpoint protection(during virus scan/update)
7:VMware workstation 7 32-64bit(during installation of OS to Virtual machine)
8:internet explorer(viewing web pages with adobe flash player 10)
9:Mozilla Firefox(viewing web pages with adobe flash player 10)


And just recently it did a BSOD on me while using VMware workstation and did a kernel memory dump.
Attachment 72434(dump file)
Attachment 72433(dump file)
Attachment 72428
Attachment 72445
Attachment 72449

Solutions that have been tried:
1:reformatting(no effect what so ever)
2:using magix pc check & tuning(clean up windows registry) (turn off unnecessary window services) (stability improved somewhat)

My school tech department have updated my hard-disk driver, chip-set driver and usb 3.0 driver as he saw from the error codes from the event viewer that these driver were causing problems. And I bought my laptop to Fujitsu service center and they changed my hard disk 2 times and they told me that it was a software problem that causes the crash when the program tried to write to windows registry. In total I did reformatting of the OS around 5 times back to factory default settings. But I'm still having crashes.
I'm now working with a very unstable laptop so I'm hoping that someone can help me find a solution soon. Thank you.

If you need more information please do let me know. Your help in solving this problem is greatly appreciated.
The 2 BSOD's listed were caused by Iastor.sys your raid driver. While it is up to date it could be corrupted. First thing I would do would be to install a fresh driver.

If you are overclocking stop

I would also run a system file check to verity your system files
type cmd in search>right click and run as admin>sfc scannow

Let us know if you need any help with this

Ken
My System SpecsSystem Spec
12 May 2010   #3
ikki

window 7 home premium 32bit
 
 

em I'm not over clocking my laptop but my laptop is a high-end model so I'm not sure about that, although i usually use it on high-power mode when connected to AC power. Also do you know where and how to update this Iastor.sys raid driver?

results: Windows Resource protection did not find any integrity violations.
My System SpecsSystem Spec
.

12 May 2010   #4
ikki

window 7 home premium 32bit
 
 

zzzz Its crashing on alot of applications..... and the event viewer is less then helpful.

when it crash its only display a blackscreen. No error files, dump files was created.

Anyone can help??? urgent help needed...
My System SpecsSystem Spec
12 May 2010   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ikki View Post
em I'm not over clocking my laptop but my laptop is a high-end model so I'm not sure about that, although i usually use it on high-power mode when connected to AC power. Also do you know where and how to update this Iastor.sys raid driver?

results: Windows Resource protection did not find any integrity violations.
Google your model and driver. Ie dell 1525 drivers
My System SpecsSystem Spec
12 May 2010   #6
ikki

window 7 home premium 32bit
 
 

ok i already have
Intel« Rapid Storage Technology (Intel« RST)

but I'm still having crashes. Is there like any other causes or solutions?
sorry I'm a tech noob and I don't understand much.
My System SpecsSystem Spec
13 May 2010   #7
ikki

window 7 home premium 32bit
 
 

now it crash and i got this error code in event view(systems)

The driver detected a controller error on \Device\Harddisk1\DR1.

Binary data:

In Words
0000: 0068010E 00000001 00000000 C004000B
0008: 00000103 00000000 00000000 002D0800
0010: 00000000 00000000 000022C7 00000000
0018: FFFFFFFF 00000006 00000040 00000000
0020: 12060000 10000008 00000000 0000003C
0028: 00000000 899A0F00 00000000 89B4F008
0030: 00000000 00000000 00000000 00000000
0038: 00000000 00000000 00000000 00000000
0040: 00000000 00000000 00000000 00000000

In Bytes
0000: 0E 01 68 00 01 00 00 00 ..h.....
0008: 00 00 00 00 0B 00 04 C0 .......└
0010: 03 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 08 2D 00 ......-.
0020: 00 00 00 00 00 00 00 00 ........
0028: C7 22 00 00 00 00 00 00 ă"......
0030: FF FF FF FF 06 00 00 00     ....
0038: 40 00 00 00 00 00 00 00 @.......
0040: 00 00 06 12 08 00 00 10 ........
0048: 00 00 00 00 3C 00 00 00 ....<...
0050: 00 00 00 00 00 0F 9A 89 ......š‰
0058: 00 00 00 00 08 F0 B4 89 .....­┤‰
0060: 00 00 00 00 00 00 00 00 ........
0068: 00 00 00 00 00 00 00 00 ........
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 00 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........



Anyone have any idea what happened?
My System SpecsSystem Spec
31 May 2010   #8
LeoLee

Window 7 32 bit
 
 

Hi,

I bought my Fujitsu SH760 from poly too and within the first 1 month it crashes a few times. It is either in the form of screen freeze or black screen which I cant do anything about it.

Did you bring your laptop back to AsiaPac to solve the problems?

Cheers,
Leo
My System SpecsSystem Spec
Reply

 random crashes?




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Random BSOD's, random program crashes
I recently built a computer and ive started to get memory management bsods randomly, and even some other bsods as well. Programs running on my computer sometimes just randomly crash with out a reason. I also get chromes "aww snap" error page constantly and to top it off Adobe flash player crashes...
BSOD Help and Support
Random crashes on Win 7 x64
Hey guys!, some time ago I decided to start using Win 7 x64, because I realize that the performance of my computer would be better. The thing is, like the title says, I have a lot of random crashes, even if I let the computer away... I tried a lot of things, like unistalling drivers, but It...
BSOD Help and Support
Random BLSC 0x50 New Computer, New Install; Random Program Crashes.
Hi, I've built a cheap box for my brother's birthday and It's having trouble with random program crashes and Blue Screens. I can't seem to find what's causing it, I thought it might be graphics drivers because it prolongs the bsod sometimes when I reinstall drivers and Catalyst Control Center...
BSOD Help and Support
Random BSODs; Firefox 4 random crashes
I recently built a new desktop PC running a clean install of Windows 7 Ultimate 64-bit retail version (see my system specs). All hardware was purchased new, and all software installed were fresh installs. All Windows Updates were applied successfully, including SP1. I have also updated all drivers...
BSOD Help and Support
Random crashes again
Still have random crashes for nothing - no stresses for the PC I have run memtest (shoudl I run memtest86) prior and prime 95 and this reports no erros with the memory. I have lowered the overclock and it still crashes. Can someone take a look at the minidump files and let me know whether...
BSOD Help and Support
64 bit random crashes
Hey, new here. My problem is that any 64 bit windows 7 that I have used has crashed randomly every few hours. This has been happening since I installed it. I have no idea what causes it, and I have tried two different hard drives. This also happened (less frequently, like once every few days) with...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

ę Designer Media Ltd

All times are GMT -5. The time now is 17:03.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App