Laptop won't enter Sleep or Hibernate Mode ?

JordanJP · 12 May 2010

Hi all,

Yesterday, I formatted my hdd and installed a fresh new copy of Win 7 Home Premium 32bit. I installed all of my regular Vista drivers and for the first 6 hours or so my system was fine, I was able to fully enter sleep and hibernate and resume from both states without any problems.

However, It wasn't until the end of the night when I was about to head to bed, that I decided to put my computer in sleep and call it a night. That's when my laptop wouldn't enter sleep mode.

This is what happens :

I press the sleep button on the start menu, the screen then fades to black then nothing happens, it just hangs there, the lights stay on but nothing happens. Then, after roughly 10 minutes, the system will automatically shut itself off. When I press the power button to turn it back on, I get a message saying something like : "Windows did not shutdown successfully". After booting into Windows, I get a message saying : "Windows Recovered from an unexpected Error". And it gave me the minidump BSOD file (please see attached file).

I'm thinking that something, either an application or Driver perhaps is preventing my laptop from fully entering either sleep or Hibernate ?

Like I mentioned, for the first 6 hours or so, I was able to enter and resume from both sleep and hibernate without issue.

I hope someone can help me with this, it's been going on for months now, my laptop is almost a year old and far from being top of the line. However I can't afford to buy a new one at the moment, I want to but I just don't have the money. This will have to do for a few more months until I can get something much better. In the meantime, I would love to know what is exactly causing this BSOD whenever I enter sleep or hibernate.

What's peculiar, is that If I install XP, I've got no issue. It's only on Vista and Win 7.

Is it a driver issue ?

Thanks guys, I'll reply back ASAP, I want to get to the bottom of this ! :)

Any questions or If you need more info please just ask, I'll do my best.

My system specs are what follows :

eMachines E625 Laptop

Win 7 Home Premium 32bit
AMD Atlhon TF-20 1600MHz processor
4.0GB of RAM
ATI Radeon X1200
160GB HDD

Thanks again

Also here's a video I made a few months back relating to the sleep issue : (Sorry about the low sound, I've got a shitty camera, but I hope you'll get the jist of it)

JordanJP · 12 May 2010

here's the youtube link again :

YouTube - Sleep Problem on Laptop

JordanJP · 12 May 2010

Could someone examine the BSOD file ?

Thanks

JJP

JordanJP · 12 May 2010

anyone ?

JordanJP · 12 May 2010

I hate to bump my thread again, but could someone PLEASE take a look at it ?

Thank You !

JordanJP · 12 May 2010

ANYONE ? I would really appreciate some help here

Jonathan_King · 12 May 2010

Hello again,

First, a tip. If you don't bump your thread, it will show up in an Unanswered Threads section, which many members frequent. If the thread has even 1 reply, it will not show up, and the thread may be buried.

If you choose to go the bump route, you need to bump every 45 minutes or so, so that the thread appears in the last 25 threads posted in.

By far, your best bet is to leave the thread unanswered.

Okay, on to the BSOD. It looks like your network adapter drivers are the cause. I suggest updating them to the latest version you can find.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\051210-19827-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`82b3bad4?
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82a15000 PsLoadedModuleList = 0x82b5d810
Debug session time: Wed May 12 11:06:55.572 2010 (GMT-4)
System Uptime: 0 days 0:16:27.663
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
......
kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 85895030, Physical Device Object of the stack
Arg3: 82b3bae0, Functional Device Object of the stack
Arg4: 851ba560, The blocked IRP

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for bcmwl6.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl6.sys

DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  851ba560

DEVICE_OBJECT: 85dc8028

DRIVER_OBJECT: 85ff6248

IMAGE_NAME:  bcmwl6.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49cc24c8

MODULE_NAME: bcmwl6

FAULTING_MODULE: 90e0e000 bcmwl6

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 82a51054 to 82af1d10

STACK_TEXT:  
82b3ba94 82a51054 0000009f 00000003 85895030 nt!KeBugCheckEx+0x1e
82b3bb00 82a508e8 82b3bba0 00000000 82b48280 nt!PopCheckIrpWatchdog+0x1f5
82b3bb38 82a7f04d 82b56a20 00000000 c2c0b32b nt!PopCheckForIdleness+0x73
82b3bb7c 82a7eff1 82b3ed20 82b3bca8 00000002 nt!KiProcessTimerDpcTable+0x50
82b3bc68 82a7eeae 82b3ed20 82b3bca8 00000000 nt!KiProcessExpiredTimerList+0x101
82b3bcdc 82a7d20e 0000f74f 84fcd688 82b48280 nt!KiTimerExpiration+0x25c
82b3bd20 82a7d038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
82b3bd24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0x9F_IMAGE_bcmwl6.sys

BUCKET_ID:  0x9F_IMAGE_bcmwl6.sys

Followup: MachineOwner
---------

Please upload any new dmps as they come.