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Windows 7: VAIO spontaneous BSOD - middle of exam time!

13 May 2010   #1
andrewdecastro

Windows 7
 
 
VAIO spontaneous BSOD - middle of exam time!

Hi, I'm looking for some advice about this error which is occuring more and more frequently.

I updated my VAIO a few months ago from Vista to Windows 7 - the computer now crashes spontaneously (and also crashes when I try to install anything) and I'm presented with BSOD and the following info:

Additional information about your problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 890C986E
BCP3: C2951AF0
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

There are times when it crashes continuously about 3 minutes after logging in - I have to restore my PC to a previous point to get it working

I'm in the middle of exams at Uni and this is the last thing I need! Sony have absolved themselves of blame and are being usless at giving advice; please help!!

Is there anything I can do to stop this happening? Thank you!


My System SpecsSystem Spec
.
15 May 2010   #2
usasma
Microsoft MVP

 
 

Please provide this information: http://www.sevenforums.com/crash-loc...d-problem.html

More info on the error that you got: http://www.carrona.org/bsodindx.html#0x0000008E
My System SpecsSystem Spec
15 May 2010   #3
andrewdecastro

Windows 7
 
 

Thanks usasma, files are attached.

For the code 1000008e - the BSOD index says that "usually the exception address pinpoints
the driver/function that caused the problem."

How do I find the exception address?
My System SpecsSystem Spec
.

15 May 2010   #4
usasma
Microsoft MVP

 
 

The exception address is 890C986E (BCP2 = BugCheck Parameter 2)
Further down on the link for the error:
Quote:
The following parameters appear on the blue screen. Parameter Description 1 The exception code that was not handled 2 The address where the exception occurred 3 The trap frame 4 Reserved
The problem then becomes finding out what's at that location. Often it's a user level problem (and that info isn't in a minidump) or it's a bad address and nothing significant is located there.

I'm running the 14 memory dump files and will post back when they're done....
My System SpecsSystem Spec
15 May 2010   #5
andrewdecastro

Windows 7
 
 

Thank you so much!
My System SpecsSystem Spec
15 May 2010   #6
usasma
Microsoft MVP

 
 

Just lost a very long post here.

In short, the dumps blame this driver:
symsnap.sys - StorageCraft Volume Snap-Shot or Symantec/Norton Backup Exec

StorageCraft: Backup and Disaster Recovery Software Support
Norton/Symantec:
- Support: Anti-virus Programs - Spyware Detection Software | Norton Support
- Downloads: Symantec Downloads: Antivirus Download - Anti-spyware Protection - Free Virus Removal
Please uninstall the offending program to see if it stops the BSOD's. If it does, then download a fresh copy of the program if you want to reinstall it.
I'll be posting the rest of the disappeared post shortly...
My System SpecsSystem Spec
15 May 2010   #7
usasma
Microsoft MVP

 
 

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
Quote:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers, please look them up at Driver Reference. Please pay particular attention to any dated 2007 or earlier:
Code:
giveio.sys   Wed Apr 03 22:33:25 1996
DMICall.sys  Tue Dec 05 02:14:23 2000
tcusb.sys    Sat Oct 28 00:25:50 2006
HSX_DPV.sys  Wed Oct 18 14:09:22 2006
HSX_CNXT.sys Wed Oct 18 14:08:01 2006
speedfan.sys Sun Sep 24 09:28:47 2006
mdmxsdk.sys  Mon Jun 19 17:26:59 2006
HSXHWAZL.sys Wed Oct 18 14:08:11 2006
Apfiltr.sys  Tue Aug 29 20:35:58 2006
xaudio.sys   Fri Aug 04 20:39:09 2006
R5U870FUx86.sys Sat Apr 07 01:57:40 2007
SonyImgF.sys Mon Apr 02 07:47:22 2007
shpf.sys     Wed May 09 02:33:55 2007
R5U870FLx86.sys Sat Apr 07 01:57:44 2007
NETw4v32.sys Wed May 09 14:38:49 2007
ti21sony.sys Tue Jan 30 22:12:01 2007
SonyPI.sys   Fri Aug 03 01:41:08 2007
SFEP.sys     Fri Aug 03 01:36:08 2007
regi.sys     Mon Apr 16 11:19:05 2007
v2imount.sys Mon Jan 15 12:02:33 2007
NETw4v32.sys Thu Jun 21 07:51:25 2007
PxHelp20.sys Wed Mar 12 21:57:44 2008
symsnap.sys  Wed May 07 12:20:10 2008
LHidFilt.Sys Fri Feb 29 05:08:08 2008
LMouFilt.Sys Fri Feb 29 05:08:12 2008
Summary of the BSOD's:
Code:
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu May 13 09:19:43.267 2010 (GMT-4)
System Uptime: 0 days 0:07:47.093
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890ab86e, c2b25af0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Thu Apr 15 07:03:39.475 2010 (GMT-4)
System Uptime: 0 days 0:05:47.176
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890d386e, b35ebaf0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Thu Apr 15 06:57:19.314 2010 (GMT-4)
System Uptime: 0 days 0:06:39.140
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890ba86e, c23a6af0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Thu Apr 15 06:50:01.284 2010 (GMT-4)
System Uptime: 0 days 0:06:53.110
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890b286e, c2586af0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Wed Apr 14 19:13:53.098 2010 (GMT-4)
System Uptime: 0 days 7:28:43.924
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890d486e, bbf8baf0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Wed Apr 14 11:44:31.765 2010 (GMT-4)
System Uptime: 0 days 8:01:35.591
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890d386e, b2455af0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Tue Apr 13 15:06:15.303 2010 (GMT-4)
System Uptime: 0 days 19:55:06.129
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890dd86e, b084baf0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Sun Apr 11 17:20:22.579 2010 (GMT-4)
System Uptime: 0 days 0:14:29.406
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890a686e, 8a94eaf0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Sun Apr 11 16:20:21.220 2010 (GMT-4)
System Uptime: 0 days 0:04:36.046
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890d686e, c10abaf0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Sun Apr 11 16:11:42.032 2010 (GMT-4)
System Uptime: 0 days 0:07:53.858
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890d086e, b97d9af0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Sun Apr 11 16:03:11.811 2010 (GMT-4)
System Uptime: 1 days 2:07:01.025
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890e486e, cbabbaf0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Fri Apr  9 13:23:07.210 2010 (GMT-4)
System Uptime: 0 days 4:44:03.036
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890d886e, 9a6d7af0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Sun Mar 28 18:48:06.383 2010 (GMT-4)
System Uptime: 0 days 6:26:48.349
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890b486e, b9978af0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Thu Mar 25 17:18:57.475 2010 (GMT-4)
System Uptime: 0 days 0:08:25.301
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
BugCheck 1000008E, {c0000005, 890c386e, af371af0, 0}
Probably caused by : symsnap.sys ( symsnap+786e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
My System SpecsSystem Spec
16 May 2010   #8
andrewdecastro

Windows 7
 
 
Success!

I can't believe it, thank you so much - that's resolved the problem completely!! No more BSOD, and I can install and uninstall programs without the computer crashing!

Not all those drivers had updates, though - does that matter? All the drivers that belong to Sony didn't have any updates at all, but ones from Intel and Toshiba has easily-accessible updates.

A huge 'thank you' once again usasma - now I can get on with some revision!
My System SpecsSystem Spec
16 May 2010   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by andrewdecastro View Post
Hi, I'm looking for some advice about this error which is occuring more and more frequently.

I updated my VAIO a few months ago from Vista to Windows 7 - the computer now crashes spontaneously (and also crashes when I try to install anything) and I'm presented with BSOD and the following info:

Additional information about your problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 890C986E
BCP3: C2951AF0
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

There are times when it crashes continuously about 3 minutes after logging in - I have to restore my PC to a previous point to get it working

I'm in the middle of exams at Uni and this is the last thing I need! Sony have absolved themselves of blame and are being usless at giving advice; please help!!

Is there anything I can do to stop this happening? Thank you!
While the c0000005 is usually a memory error we need the actual DMP file to be of any use. use these to find and upload it to us. http://www.sevenforums.com/crash-loc...d-problem.html
thanks

Ken
My System SpecsSystem Spec
16 May 2010   #10
usasma
Microsoft MVP

 
 

Update the drivers as you can find them. The only reason I mentioned them is because they were older. That doesn't mean that there's a problem with them - but they are more likely to have problems than newer drivers do.
My System SpecsSystem Spec
Reply

 VAIO spontaneous BSOD - middle of exam time!




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