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Windows 7: BSOD several times a day...

28 May 2010   #21


Microsoft wireless multimedia keyboard microsoft wireless optical mouse

My System SpecsSystem Spec
28 May 2010   #22

Windows 7 Ultimate 32 bit

The MS keyboard is consistent with nskbfltr.sys. It is an MS keyboard driver though a little old.

Here are some links for you:

Microsoft Hardware Mouse and Keyboard – Home Page

Download Software

You might be able to update your driver through these links.
My System SpecsSystem Spec
28 May 2010   #23


All updated.. everything seems to be running, so i hope this has resolved the issue. Thanks so much for everyones help. I greatly appreciate it. I will keep you posted.
My System SpecsSystem Spec

28 May 2010   #24

Windows 7 Ultimate 32 bit

One more thing, Derk, regarding that mysterious driver, lserial.sys. if you have any more problems, search for this driver on your system and delete it. But first create a system restore point. Don't delete it without a system restore point - just in case.

Congratulations on getting your drivers updated and your system running smoothly (we hope). You did a good job. And thanks for reporting back to us.

I will let the thread ride a couple of days before we mark it as solved.

Happy computing.
My System SpecsSystem Spec
29 May 2010   #25


Well it happen again this morning.. Here is the memory duno
My System SpecsSystem Spec
29 May 2010   #26

Windows 7 Ultimate x64

Do you have random crashes too?I mean,do different programs crash at different times?Do the BSODs happen when you do something particular,or are they totally random?
If all crashes are random and BSODs are random,then you should check your ram,because that was my problem.Do check on my post here:,check for malware and then go to the step with the memtest86+ (plus read further down).
My System SpecsSystem Spec
29 May 2010   #27

Windows 7 Ultimate 32 bit

Derk, I hoped we had solved it. I'm sorry we didn't; but we will.

Here is the Bugcheck. It blames lserial.sys

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 82c8a5e5, c7713acc, 0}

Probably caused by : lserial.sys ( lserial+1d65 )

Followup: MachineOwner

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted

Arg1: c0000005, The exception code that was not handled
Arg2: 82c8a5e5, The address that the exception occurred at
Arg3: c7713acc, Trap Frame
Arg4: 00000000

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

82c8a5e5 66214306        and     word ptr [ebx+6],ax

TRAP_FRAME:  c7713acc -- (.trap 0xffffffffc7713acc)
ErrCode = 00000002
eax=fffff7fd ebx=00000001 ecx=00000000 edx=00000000 esi=85800748 edi=00000000
eip=82c8a5e5 esp=c7713b40 ebp=c7713b88 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
82c8a5e5 66214306        and     word ptr [ebx+6],ax      ds:0023:00000007=????
Resetting default scope




PROCESS_NAME:  mmc.exe


LAST_CONTROL_TRANSFER:  from 9a742d65 to 82c8a5e5

c7713b88 9a742d65 00000001 8658e814 8658e816 nt!MmUnlockPages+0x4e1
WARNING: Stack unwind information not available. Following frames may be wrong.
c7713b9c 9a742df9 8658e1d4 8658e03c 8658e008 lserial+0x1d65
c7713bb4 9a74335e 8658e1d4 82c9a610 872b30e8 lserial+0x1df9
c7713bcc 9a742abf 8658e008 876fb008 872b30e8 lserial+0x235e
c7713be4 9a74ca9b 872b3030 876fb008 872b30e8 lserial+0x1abf
c7713c08 82c4c4bc 872b3030 00000000 00000800 lserial+0xba9b
c7713c20 82e51e07 8591b780 85df3088 00000000 nt!IofCallDriver+0x63
c7713c64 82e3173c 85df30a0 85df30a0 85df3088 nt!IopDeleteFile+0x10c
c7713c7c 82c78f60 00000000 85ca1d48 85df3088 nt!ObpRemoveObjectRoutine+0x59
c7713c90 82c78ed0 85df30a0 82e557cc b8447838 nt!ObfDereferenceObjectWithTag+0x88
c7713c98 82e557cc b8447838 85ca1d48 00000188 nt!ObfDereferenceObject+0xd
c7713cdc 82e56fb2 b8447838 af4ab310 87251a28 nt!ObpCloseHandleTableEntry+0x21d
c7713d0c 82e5712a 87251a28 85ca1d01 049ff5c4 nt!ObpCloseHandle+0x7f
c7713d28 82c5344a 00000188 049ff5c8 774f64f4 nt!NtClose+0x4e
c7713d28 774f64f4 00000188 049ff5c8 774f64f4 nt!KiFastCallEntry+0x12a
049ff5c8 00000000 00000000 00000000 00000000 0x774f64f4


9a742d65 ??
This analysis also mentions mmc.exe which is most probably NOT the cause. mmc.exe is the Microsoft Management Console application and is used to display various management plug-ins accessed from the Control Panel, such as the Device Manager.

Let's try this -

1. Create a restore point. Make sure restore points are turned on. System Restore - Enable or Disable

2. Do a search for lserial.sys on your C: drive (or whichever drive your OS is loaded on).

3. Delete this file. You may have to take ownership to do this. Take Ownership Shortcut

4. Reboot

Post back your results. We have, at least, eliminated one more driver problem.
My System SpecsSystem Spec
04 Jun 2010   #28


Hello Carl,

I search my HD and was unable to find that file.
My System SpecsSystem Spec
04 Jun 2010   #29


Wait i found it.. the iserial.sys is asscoaited with StarTech IP-Extender. I used to to connect to a serial-ip device for my phone system..
My System SpecsSystem Spec
04 Jun 2010   #30

Windows 7 Ultimate 32 bit

Uninstall that program. I recommend that you use Revo uninstaller. After you uninstall program, make sure iserial.sys was removed also. If not, delete it. It is not a bad idea to periodically uninstall any programs that you no longer use.
My System SpecsSystem Spec

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