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Windows 7: BSOD several times a day...


14 May 2010   #1

Windows7
 
 
BSOD several times a day...

I am having randmon BSOD. Here is the error message

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 5/14/2010 8:58:57 AM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: derk
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000008e (0xc0000005, 0x82e532d9, 0xac53eb9c, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 051410-41683-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-05-14T12:58:57.000000000Z" />
<EventRecordID>19354</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DEREKRUDI1.intranet.victorstanley.com</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x0000008e (0xc0000005, 0x82e532d9, 0xac53eb9c, 0x00000000)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">051410-41683-01</Data>
</EventData>
</Event>

My System SpecsSystem Spec
.

14 May 2010   #2

Windows 7 Professional x64
 
 

Welcome to SF!

Please upload your dmps for analysis. http://www.sevenforums.com/tutorials...-analysis.html
My System SpecsSystem Spec
28 May 2010   #3

Windows7
 
 

Here is the zip file with several of the dmp files. Sorry it took so long for me to get back to you. life has been very busy!
My System SpecsSystem Spec
.


28 May 2010   #4

Windows 7 Ultimate 32 bit
 
 

I looked at your last four dmps. All four are indicating hardware problems.

Quote:
STOP 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL

Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 82e892d9, b851fb9c, 0}

Probably caused by : ntkrpamp.exe ( nt!ObOpenObjectByName+1a5 )

Followup: MachineOwner

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {34, 2, 1, 82ca6028}

*** WARNING: Unable to verify timestamp for lserial.sys
*** ERROR: Module load completed but symbols could not be loaded for lserial.sys
Probably caused by : lserial.sys ( lserial+5f70 )

Followup: MachineOwner
The two files listed in the bugcheck, ntkrpamp.exe is a Windows systems driver. I am certain that ntkrpamp.exe is not the cause of the problem. lserial.sys is an old driver dated 2007. Did you do a clean install of Win 7 or did you do an upgrade?

You have four more old drivers:

hardlock.sys Jul 27 2005 (this one is very old. It predates Vista)
nskbfltr.sys Jul 10 2007
vmm.sys Feb 18 2007
VMNetSrv.sys Jan 24 2007

Lets start with updating these drivers listed above. They should either be updated or the programs they are associated with should be uninstalled.

How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - Driver manufacturer links are on this page: Drivers and Downloads

Edited to add:
lserial.sys appears to be from Lavasoft Ad-Aware Boot Cleaner and I thank Jonathan for finding this. I recommend that you uninstall this program using Revo Uninstaller. Revo will get rid of all traces of the program.
My System SpecsSystem Spec
28 May 2010   #5

Windows7
 
 

I did a clean install of 7. The Dell notebook actually came with XP on it. I formatted it and installed 7.

I will try and download the latest drivers.
My System SpecsSystem Spec
28 May 2010   #6

Windows7
 
 

hardlock.sys Jul 27 2005 THis one was a safenet driver for my VPN software. I updated it.
nskbfltr.sys Jul 10 2007 - I could not find much information on this one?
vmm.sys Feb 18 2007 - This was virtual PC 2007 and i removed the software
VMNetSrv.sys Jan 24 2007 - This was virtual PC 2007 and i removed the software
My System SpecsSystem Spec
28 May 2010   #7

Windows 7 Professional x64
 
 

nskbfltr.sys looks like a keyboard driver.
My System SpecsSystem Spec
28 May 2010   #8

Windows 7 Ultimate 32 bit
 
 

In case you did not see my edit above:

Quote:
lserial.sys appears to be from Lavasoft Ad-Aware Boot Cleaner and I thank Jonathan for finding this. I recommend that you uninstall this program using Revo Uninstaller.

My System SpecsSystem Spec
28 May 2010   #9

Windows7
 
 

ok thank you!

I never installed this software though.
My System SpecsSystem Spec
28 May 2010   #10

Windows7
 
 

in Revo it doesn't list Lavasoft adware..
My System SpecsSystem Spec
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