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Windows 7: Windows 7 physical memory dump during games


14 May 2010   #1

Windows 7
 
 
Windows 7 physical memory dump during games

I have had this error several times over the past few months but this time was the last straw. Any help would be most appreciated. Here is the minidump file: 051510-20264-01.dmp


My System SpecsSystem Spec
.

14 May 2010   #2

Windows 7 x64, Windows XP SP3, Fedora
 
 

Hi,

You a have TDR error which is a video error.

Make sure you have the latest graphics card drivers: Drivers & Software

Also make sure your graphics card is not overheating - check temps when it is under stress.

Regards,
Reventon

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8005cf34e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800300640c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+640c
fffff880`0300640c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`059359c8 fffff880`02ce0ef8 : 00000000`00000116 fffffa80`05cf34e0 fffff880`0300640c 00000000`00000000 : nt!KeBugCheckEx
fffff880`059359d0 00000000`00000116 : fffffa80`05cf34e0 fffff880`0300640c 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`059359d8 fffffa80`05cf34e0 : fffff880`0300640c 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`059359e0 fffff880`0300640c : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`05cf34e0
fffff880`059359e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`02ce0c02 : atikmpag+0x640c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmpag+640c
fffff880`0300640c 4883ec28        sub     rsp,28h

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  atikmpag+640c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bbbde92

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
My System SpecsSystem Spec
15 May 2010   #3

Windows 7
 
 

Thank you very much. However I do have the latest drivers and the thing isn't overheating.
My System SpecsSystem Spec
.


15 May 2010   #4

Windows 7 x64, Windows XP SP3, Fedora
 
 

What PSU are you using?
My System SpecsSystem Spec
16 May 2010   #5

Windows 7
 
 

i5-720
My System SpecsSystem Spec
16 May 2010   #6

Windows 7 x64, Windows XP SP3, Fedora
 
 

That is your CPU model.

PSU = Power Supply Unit

If your PC is a laptop then that we don't need to worry about it.

But if it is a desktop then I would like to know the model. To find it; just look where the power from the wall goes into your case, then have a look at what the sticker says.
My System SpecsSystem Spec
17 May 2010   #7

Windows 7
 
 

Apologies I misread. This is my psu:

OCZ 500W Mod XStream Pro PSU - 2x PCI-E 6x SATA
My System SpecsSystem Spec
17 May 2010   #8

Windows 7 x64, Windows XP SP3, Fedora
 
 

There are several things that could be wrong. I will just list the most likely for now.

  1. Faulty RAM
  2. Faulty Graphics Card
  3. Underpowered/Low Quality PSU
So, to test your RAM
Memtest instructions:

Download the ISO (or the .exe for pendrives) from here Memtest86+ - Advanced Memory Diagnostic Tool

Then (if you have chosen the ISO) burn the ISO using ImgBurn: The Official ImgBurn Website

Boot from the CD/USB and run the test with only one stick of RAM in place, if the stick passes then swap it into the other sockets in turn until you can be sure that all the sockets are fine.

Then test the rest of the RAM one at a time (no need to swap the sockets).

It is a time consuming process but it is the only way to be sure it isn't a RAM fault.

Final test is to run the test with all the RAM in place.

To eliminate the graphics card, simply swap it out with a working one if possible.

Lastly, your PSU could be causing the problem. It is slightly underpowered for the rest of your gear (assuming that you have a video card to match your Core i7 )

See Power Supply Information and Selection - Tech Support Forum for details - I would place your PC under the "Power Desktop Class" that they mention.

Regards,
Reventon
My System SpecsSystem Spec
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 Windows 7 physical memory dump during games




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