Windows 7: System_Service_Exception

VTV · 22 Jul 2010

I have plenty of hard drive space and everything is enabled correctly. It is still not creating these files.

VTV · 18 Oct 2011

I started getting three to four crashes in a row, and it was different this time. Previously when I was getting the BSOD's it would say it was starting the file, but it would be locked up right away. This time it was actually going through the countdown of percentage of the .dmp file that was done. Please tell me if this is the file you need. This problem is getting worse and I pay bills with money I make from my computer.

Jonathan_King · 19 Oct 2011

Hello again VTV, sorry to hear you're still getting BSODs after so long.

I found this entry:

Code:

Event[1918]:
  Log Name: System
  Source: Disk
  Date: 2011-10-12T03:25:44.162
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: i-d-ten-t
  Description: 
The device, \Device\Harddisk0\DR0, has a bad block.

---

Event[4230]:
  Log Name: System
  Source: Ntfs
  Date: 2011-10-04T23:15:09.243
  Event ID: 130
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: i-d-ten-t
  Description: 
The file system structure on volume C: has now been repaired.

It may or may not be relevant to your problem, but we should definitely pursue that. Start by running SeaTools: SeaTools for Windows | Seagate

If it fails, replace the drive - no questions asked. SeaTools failures don't leave much room for beating around the bush, because they rarely go wrong.

If it passes, open a command prompt and run:

Code:

chkdsk /r

It will ask you to schedule the run for next reboot. When you do, report the results here.

Next:

Code:

Event[1828]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-PnP
  Date: 2011-10-12T19:05:26.009
  Event ID: 219
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: i-d-ten-t
  Description: 
The driver \Driver\kbdhid failed to load for the device HID\VID_045E&PID_00DB&MI_00\7&13e48b85&0&0000.

Keyboard/mouse drivers tend to be pretty stable, so we may be looking at a physical keyboard problem here. If you have another keyboard, give it a try by all means. If not, try uninstalling the keyboard drivers in Device Manager and uninstalling any keyboard control programs you may have installed.

Other than that, I can only suspect a RAM/motherboard problem. Run each of the three Prime95 tests: Hardware - Stress Test With Prime95

Good luck with those, post if you need any help! If nothing helps, post back and we'll go from there.

VTV · 19 Oct 2011

Thanks so much for your help! Going to have one of my techie friends look into this so I don't mess it up.

This problem has been going on since I built this computer, but it has become more steadily severe. He did run Memtest on all of the RAM. So that should not be it.

Jonathan_King · 19 Oct 2011

Memtest86 is a great tool and we use it frequently in BSOD analysis, but its results should not be taken as Bible. It does tend to pass faulty RAM a lot, so it can't be relied upon too heavily. Prime95 is another tool, that, while not perfect, should also be run on systems experiencing possible hardware trouble.

VTV · 15 Dec 2011

Ok, so I am pretty much on board with needing to replace my hard drive. Got some fresh BSODs and wanted you to look at them to be sure. They are attached.

VTV · 17 Dec 2011

OK, so I got a new hard drive, as the testing program you reccomended failed my old one. I thought I was doing fine, did a fresh install of Windows 7 Ultimate completely legit. Then I go right back to the BSOD problem.

I should also point out that the computer before this was also behaving in a way I forgot to add. The BSOD used to be followed be a few others in rapid fire sucession every time I tried to reboot the computer, and then would suddenly be fine.

Then that developed into a new problem where the BSOD then leads to me needing to manually reset the computer several times for Windows to even boot successfully. Sometimes I get a black screen, sometimes I get a black screen with a few small colored dots. And sometimes it gets caught in this wierd min-restart loop where it starts, goes to the screen to ask me if I want to run startup repair, I pick to start windows normally or start up repair and then I am suddenly re-started at the very begining. I am going to try and get you the latest crash dump, but I cannot get the computer to boot successfully. It sits at "Starting Windows" (If I even get that far) and just pulsates until I physically reset it again.

VTV · 17 Dec 2011

There is still another file yet to be analyzed in this thread from BSOD's that happened before I swapped out the hard drive and re-installed Windows. This .dmp is after a new hard drive and fresh install of Windows 7 Ultimate.

Jonathan_King · 17 Dec 2011

Interesting to see hard disk controller errors reported on a fresh installation with a new hard drive.

Code:

Event[338]:
  Log Name: System
  Source: Disk
  Date: 2011-12-16T23:14:04.250
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Neil-PC
  Description: 
The device, \Device\Harddisk1\DR2, has a bad block.

Let's file that away for the time being.

Run each of the three Prime95 tests: Hardware - Stress Test With Prime95

Also, flash the latest BIOS for your motherboard: ECS Web Site

...Summary of the dumps:

Code:


Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Dec 17 18:33:33.594 2011 (UTC - 5:00)
System Uptime: 0 days 8:12:00.000
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BiosReleaseDate = 05/20/2009
SystemProductName = P45T-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

VTV · 17 Dec 2011

So another.dmp file reports hard drive errors? Is it possible that maybe the cord that goes to the hard drive is bad?

Windows 7: System_Service_Exception

System_Service_Exception problems?