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Windows 7: Can someone please help me understand the crash dump?!

19 May 2010   #21

Windows 7 Professional x64

I don't see any programs I recognize as using sptd.sys. Type msconfig into the start menu, and press enter. In the Services tab, disable sptd.sys.

My System SpecsSystem Spec
19 May 2010   #22

Windows 7 Professional

I did that but there were no services listed as sptd.sys or sptd.
My System SpecsSystem Spec
19 May 2010   #23

Windows 7 Professional x64

The only thing I can guess then is Sony Erickson PC Suite.

Could you also post a screenshot of the Startup tab of msconfig?
My System SpecsSystem Spec

19 May 2010   #24

Windows 7 Professional

I don't mind uninstalling the Sony Ericsson Suite since I don't use it often. Here is the startup. Thanks for helping me!

Attachment 73877
My System SpecsSystem Spec
19 May 2010   #25

Windows 7 Professional x64

Startup looks good. I hope they stop now.
My System SpecsSystem Spec
19 May 2010   #26

Windows 7 Professional

Hi. I think the problem is caused by more than what I thought it was. I left my computer running and it crashed 2x in the past hour. Here are the crash dumps.

I did mess with the drivers a bit since I was still updating everything. So today, I updated my audio drivers, the firmware for the DVD RW and Intelฎ Chipset Device Software, which installs INF files. I am not sure what is the cause anymore. Any help would be greatly appreciated! Thanks!

I forgot to mention the 2nd BSOD, I didn't even log in to windows. It was on the user login screen and it crashed.
My System SpecsSystem Spec
19 May 2010   #27

Windows 7 Professional x64

Okay, time to turn Driver Verifier back on. Using Driver Verifier to identify issues with Drivers

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\\051910-18406-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a4f000 PsLoadedModuleList = 0xfffff800`02c8ce50
Debug session time: Wed May 19 19:24:12.418 2010 (GMT-4)
System Uptime: 0 days 4:31:32.012
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck BE, {fffff8a00b58b470, 3c3000007ce87131, fffff88006441730, b}

Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetNext+5b )

Followup: MachineOwner

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to write to readonly memory.  The guilty driver is on the
stack trace (and is typically the current instruction pointer).
When possible, the guilty driver's name (Unicode string) is printed on
the bugcheck screen and saved in KiBugCheckDriver.
Arg1: fffff8a00b58b470, Virtual address for the attempted write.
Arg2: 3c3000007ce87131, PTE contents.
Arg3: fffff88006441730, (reserved)
Arg4: 000000000000000b, (reserved)

Debugging Details:




PROCESS_NAME:  svchost.exe


TRAP_FRAME:  fffff88006441730 -- (.trap 0xfffff88006441730)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffff8a00b58b470
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002ae3bab rsp=fffff880064418c8 rbp=fffffa8004b7a9d0
 r8=fffff8a0030e07e0  r9=0000000000000000 r10=006f0064006e0069
r11=fffff880064418c0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
fffff800`02ae3bab f0480fb111      lock cmpxchg qword ptr [rcx],rdx ds:58b0:fffff8a0`0b58b470=0000000000000000
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002b3fa22 to fffff80002abf600

fffff880`064415c8 fffff800`02b3fa22 : 00000000`000000be fffff8a0`0b58b470 3c300000`7ce87131 fffff880`06441730 : nt!KeBugCheckEx
fffff880`064415d0 fffff800`02abd6ee : 00000000`00000001 fffff8a0`0b58b460 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x423be
fffff880`06441730 fffff800`02ae3bab : fffff880`010ea2e3 fffffa80`03eb0890 fffffa80`00000000 00000000`0018b110 : nt!KiPageFault+0x16e
fffff880`064418c8 fffff880`010ea2e3 : fffffa80`03eb0890 fffffa80`00000000 00000000`0018b110 00000000`04610050 : nt!ExfAcquireRundownProtection+0xb
fffff880`064418d0 fffff880`010eab1d : 00000000`0018b110 fffff880`06441c60 00000000`04610050 00000000`00000000 : fileinfo!FIStreamGetNext+0x5b
fffff880`06441900 fffff880`010e7716 : fffffa80`03eb0890 00000000`0018b110 fffffa80`00033749 00000000`0479b150 : fileinfo!FIIterate+0x219
fffff880`06441990 fffff800`02ddb6b7 : fffffa80`04ce7960 fffffa80`04ce7960 fffffa80`03eb09a8 fffffa80`03eb0890 : fileinfo!FIControlDispatch+0x156
fffff880`064419d0 fffff800`02ddbf16 : 80000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x607
fffff880`06441b00 fffff800`02abe853 : 00000000`0343ae40 fffffa80`03bd49c0 00000000`00000000 fffff800`02abb207 : nt!NtDeviceIoControlFile+0x56
fffff880`06441b70 00000000`7788ff2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`01dbb1e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7788ff2a


fffff880`010ea2e3 408af0          mov     sil,al


SYMBOL_NAME:  fileinfo!FIStreamGetNext+5b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: fileinfo

IMAGE_NAME:  fileinfo.sys


FAILURE_BUCKET_ID:  X64_0xBE_fileinfo!FIStreamGetNext+5b

BUCKET_ID:  X64_0xBE_fileinfo!FIStreamGetNext+5b

Followup: MachineOwner

2: kd> lmtsmn
start             end                 module name
fffff880`040f5000 fffff880`04133000   1394ohci 1394ohci.sys Mon Jul 13 20:07:12 2009 (4A5BCC30)
fffff880`00ebd000 fffff880`00f14000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`01800000 fffff880`0188a000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`041bc000 fffff880`041d2000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`00c44000 fffff880`00c4f000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`0501b000 fffff880`05024000   aswFsBlk aswFsBlk.SYS Thu May 06 16:33:48 2010 (4BE327AC)
fffff880`05000000 fffff880`0501b000   aswMonFlt aswMonFlt.sys Thu May 06 16:34:13 2010 (4BE327C5)
fffff880`0188a000 fffff880`01894000   aswRdr   aswRdr.SYS   Thu May 06 16:34:28 2010 (4BE327D4)
fffff880`03fad000 fffff880`03fd0000   aswSP    aswSP.SYS    Thu May 06 16:39:05 2010 (4BE328E9)
fffff880`019e3000 fffff880`019f3000   aswTdi   aswTdi.SYS   Thu May 06 16:39:25 2010 (4BE328FD)
fffff880`06724000 fffff880`0672f000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`00ff4000 fffff880`00ffd000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00c1a000 fffff880`00c44000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`01937000 fffff880`0193e000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`03f9c000 fffff880`03fad000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`05072000 fffff880`05090000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`006a0000 fffff960`006c7000   cdd      cdd.dll      unavailable (00000000)
fffff880`01904000 fffff880`0192e000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00d2f000 fffff880`00def000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`0189e000 fffff880`018ce000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00cd1000 fffff880`00d2f000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01152000 fffff880`011c5000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`041ac000 fffff880`041bc000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`05343000 fffff880`05351000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03efb000 fffff880`03f7e000   csc      csc.sys      Mon Jul 13 19:24:26 2009 (4A5BC22A)
fffff880`03f7e000 fffff880`03f9c000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`02c68000 fffff880`02c77000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01200000 fffff880`01216000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0530f000 fffff880`05331000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`0535d000 fffff880`05366000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`05351000 fffff880`0535d000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`05366000 fffff880`05379000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`05337000 fffff880`05343000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`03e00000 fffff880`03ef4000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`10b3a000 fffff880`10b80000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`10b91000 fffff880`10bdb000   e1y62x64 e1y62x64.sys Wed Apr 07 18:58:49 2010 (4BBD0E29)
fffff880`010e0000 fffff880`010f4000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01094000 fffff880`010e0000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`013e4000 fffff880`013ee000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`011c5000 fffff880`011ff000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0158f000 fffff880`015d9000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`04189000 fffff880`04196000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`02a06000 fffff800`02a4f000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`02db6000 fffff880`02dda000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`10b80000 fffff880`10b91000   HECIx64  HECIx64.sys  Tue Jun 23 16:28:14 2009 (4A413ADE)
fffff880`05395000 fffff880`053ae000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`053ae000 fffff880`053b6080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`05387000 fffff880`05395000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`0489c000 fffff880`04964000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`015f1000 fffff880`015fa000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`04133000 fffff880`04151000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04196000 fffff880`041ac000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`04151000 fffff880`04160000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff800`00ba6000 fffff800`00bb0000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`040ad000 fffff880`040f0000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`013b9000 fffff880`013d3000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01564000 fffff880`0158f000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`05331000 fffff880`05336200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`05045000 fffff880`0505a000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`053c6000 fffff880`053e9000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c79000 fffff880`00cbd000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`05379000 fffff880`05387000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`0409c000 fffff880`040ab000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`053b9000 fffff880`053c6000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00c00000 fffff880`00c1a000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`04964000 fffff880`0497c000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`0497c000 fffff880`049a9000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`049a9000 fffff880`049f7000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`04800000 fffff880`04823000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`0199c000 fffff880`019a7000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f1d000 fffff880`00f27000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`010f4000 fffff880`01152000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`02c5d000 fffff880`02c68000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`01400000 fffff880`01412000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01412000 fffff880`01504000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04000000 fffff880`0400c000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`0400c000 fffff880`0403b000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`04887000 fffff880`0489c000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02d5b000 fffff880`02d6a000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02ce7000 fffff880`02d2c000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01504000 fffff880`01564000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`019a7000 fffff880`019b8000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`02c51000 fffff880`02c5d000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02a4f000 fffff800`0302b000   nt       ntkrnlmp.exe Sat Feb 27 02:55:23 2010 (4B88CFEB)
fffff880`01216000 fffff880`013b9000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`0192e000 fffff880`01937000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`10b38000 fffff880`10b39180   nvBridge nvBridge.kmd Sat Apr 03 19:50:52 2010 (4BB7D45C)
fffff880`0fe0e000 fffff880`10b37700   nvlddmkm nvlddmkm.sys Sat Apr 03 20:06:21 2010 (4BB7D7FD)
fffff880`02d35000 fffff880`02d5b000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`0416c000 fffff880`04189000   parport  parport.sys  Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`00f67000 fffff880`00f7c000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f34000 fffff880`00f67000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00fed000 fffff880`00ff4000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00def000 fffff880`00dff000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013d3000 fffff880`013e4000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`05e7d000 fffff880`05f23000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`052d2000 fffff880`0530f000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00cbd000 fffff880`00cd1000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`041d2000 fffff880`041f6000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0403b000 fffff880`04056000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`04056000 fffff880`04077000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`04077000 fffff880`04091000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`02c00000 fffff880`02c51000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`04091000 fffff880`0409c000   rdpbus   rdpbus.sys   Mon Jul 13 20:17:46 2009 (4A5BCEAA)
fffff880`01981000 fffff880`0198a000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`0198a000 fffff880`01993000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`01993000 fffff880`0199c000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`0104c000 fffff880`01086000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`0505a000 fffff880`05072000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`05091000 fffff880`052d1200   RTKVHD64 RTKVHD64.sys Fri May 07 06:56:11 2010 (4BE3F1CB)
fffff880`05f23000 fffff880`05f2e000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`04160000 fffff880`0416c000   serenum  serenum.sys  Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`02d6a000 fffff880`02d87000   serial   serial.sys   Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`015e9000 fffff880`015f1000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`0661b000 fffff880`066b3000   srv      srv.sys      Tue Dec 08 03:32:55 2009 (4B1E0F37)
fffff880`05f6d000 fffff880`05fd6000   srv2     srv2.sys     Mon Jul 13 19:25:02 2009 (4A5BC24E)
fffff880`05f2e000 fffff880`05f5b000   srvnet   srvnet.sys   Tue Dec 08 03:32:26 2009 (4B1E0F1A)
fffff880`040ab000 fffff880`040ac480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01602000 fffff880`017ff000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`05f5b000 fffff880`05f6d000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`019d6000 fffff880`019e3000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`019b8000 fffff880`019d6000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02da2000 fffff880`02db6000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`005d0000 fffff960`005da000   TSDDD    TSDDD.dll    Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`03fd0000 fffff880`03ff6000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`02dda000 fffff880`02dec000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`053b7000 fffff880`053b8f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`10be8000 fffff880`10bf9000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`0482d000 fffff880`04887000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`02c77000 fffff880`02ccd000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`10bdb000 fffff880`10be8000   usbuhci  usbuhci.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00f27000 fffff880`00f34000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`0193e000 fffff880`0194c000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`0194c000 fffff880`01971000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`015d9000 fffff880`015e9000   vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E)
fffff880`00f7c000 fffff880`00f91000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f91000 fffff880`00fed000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01000000 fffff880`0104c000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`02d87000 fffff880`02da2000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`01971000 fffff880`01981000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e0a000 fffff880`00eae000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00eae000 fffff880`00ebd000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02d2c000 fffff880`02d35000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00070000 fffff960`0037f000   win32k   win32k.sys   Mon Jul 13 19:40:16 2009 (4A5BC5E0)
fffff880`00f14000 fffff880`00f1d000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`05024000 fffff880`05045000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`066b3000 fffff880`06724000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`018ce000 fffff880`018dc000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`018dc000 fffff880`018e8000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`018e8000 fffff880`018f1000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`018f1000 fffff880`01904000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
My System SpecsSystem Spec
19 May 2010   #28

Windows 7 Professional

Ok! I just turned it on. This is one the times where I am hoping it will crash now. Thank you so much!
My System SpecsSystem Spec
19 May 2010   #29

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by fallenpuff View Post
Hey, unfortunately I had another BSOD but I think it might just be something I did.

I was updating the firmware for my dvd-rom drive and when it restarted and logged back into Windows, it crashed. I have uploaded the minidump. I hope I am right about this. I rebooted and it seems fine again.

Also, after deleting SPTD.sys from drivers folder, I am getting the error in event logger: The following boot-start or system-start driver(s) failed to load: sptd. How do I fix this?

Thanks again!

Both of these claim to be caused by win 7 files but I dont believe it. they both refernce memory in their bug checks and that makes a whole lot more sense.

I would do two things

In case it was a system file run a system file check
type cmd in search>right click and run as admin>sfc /scanow

for the memory download memtestx86, burn it to cd, and run it for at least 5 passes

Let us know if you need help


BugCheck BE, {fffff8a00b58b470, 3c3000007ce87131, fffff88006441730, b}
Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetNext+5b )
BugCheck 3B, {c0000005, fffff96000173aa0, fffff880065207d0, 0}
Probably caused by : win32k.sys ( win32k!memset+80 )
My System SpecsSystem Spec
19 May 2010   #30

Windows 7 Professional

Hi Ken! Thanks for the advice.

I ran the sfc before but there were no errors. But this time, it actually came up with something. I have no idea how to fix it since the window said that some files could not be repaired. How can I fix that?

Attachment 73924

I only attached the window because the log file is 9 mb so I can't upload that.

Also, I ran memtest 3 or 4 days ago for 5 passes and there were no errors.

Thanks again for all the help!
My System SpecsSystem Spec

 Can someone please help me understand the crash dump?!

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