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Windows 7: BSOD once a week


19 May 2010   #1

Windows 7 Ultimate x64
 
 
BSOD once a week

I am getting BSOD screen once a week ever since I started using my new motherboard a few months ago. It re-boots fine. I bought an ASUS P5Q SE PLUS the BSOD error is:

IRQL_NOT_LESS_OR_EQUAL
The IRQL_NOT_LESS_OR_EQUAL error is caused by a buggy device driver or an actual hardware conflict. If you've recently added new hardware to your system, try removing it and see if the error goes away. Likewise, if you've recently loaded a new device driver, you might try using ERD Commander Professional Edition, by Winternals Software, to temporarily disable the new driver and see if the problem goes away.

I am running Windows 7 Ultimate 32 bit. The last hardware and driver I installed was my graphics card ASUS EN9800GT with driver: 8.17.11.9713 which I downloaded from the Nvidia web site.

When I first bought the MB I flashed the BIOS to the latest available ver. 2204 I did a clean install reformatting the hard drive. I then installed all the Win 7 (32bit) drivers available from the ASUS web site (Except for the RAID drivers which I won't use anyway) then I installed the graphics driver.

I contacted ASUS support and they said BSOD screens usually occur with memory issues. They asked me to run a memory diagnostic test (Which I did x2 and it checked out fine using Windows Memory Diagnostic Tool and Memtest86 v. 4.10) They also told me that if the memory test was OK that I could RMA my motherboard.

It doesn't make sense to me to RMA the motherboard if the problem turns out to be a driver problem??

My System SpecsSystem Spec
.

19 May 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Timewarpone View Post
I am getting BSOD screen once a week ever since I started using my new motherboard a few months. It re-boots fine. I bought an ASUS P5Q SE PLUS the BSOD error is:

IRQL_NOT_LESS_OR_EQUAL
The IRQL_NOT_LESS_OR_EQUAL error is caused by a buggy device driver or an actual hardware conflict. If you've recently added new hardware to your system, try removing it and see if the error goes away. Likewise, if you've recently loaded a new device driver, you might try using ERD Commander Professional Edition, by Winternals Software, to temporarily disable the new driver and see if the problem goes away.

I am running Windows 7 Ultimate 32 bit. The last hardware and driver I installed was my graphics card ASUS EN9800GT with driver: 8.17.11.9713 which I downloaded from the Nvidia web site.

When I first bought the MB I flashed the BIOS to the latest available ver. 2204 I did a clean install reformatting the hard drive. I then installed all the Win 7 (32bit) drivers available from the ASUS web site (Except for the RAID drivers which I won't use anyway) then I installed the graphics driver.

I contacted ASUS support and they said BSOD screens usually occur with memory issues. They asked me to run a memory diagnostic test (Which I did x2 and it checked out fine using Windows Memory Diagnostic Tool and Memtest86 v. 4.10) They also told me that if the memory test was OK that I could RMA my motherboard.

It doesn't make sense to me to RMA the motherboard if the problem turns out to be a driver problem??

We need the actual DMP file created when the computer crashed. use these to find it and upload it to us. http://www.sevenforums.com/crash-loc...d-problem.html


Thanks

Ken
My System SpecsSystem Spec
20 May 2010   #3

Windows 7 Ultimate x64
 
 

I put the .dmp file in a folder I created on my desktop. I used my FULL version of WinRar to archive it but whenever I attempt to archive the file all I get is Access Denied.

Since I can't seem to be able to zip the .dmp file here is the actual screen info that presented when the BSOD appeared:

1.) IRQL_NOT_LESS_OR_EQUAL

Technical Information:
2.) STOP: 0x0000000A (0x00000008, 0x00000002, 0x00000001, 0x82ADA178)

Collecting data for crash dump...
Initializing disk for crash dump...
Beginning dump of physical memory...
Dumping physical memory to disk: 100
Physical memroy dump complete...
Contact your system admin for further assistance
My System SpecsSystem Spec
.


20 May 2010   #4

Windows 7 Professional x64
 
 

Use an administrator account if you can.

Right-click on your Minidump folder, and select Copy. Right-Click on your desktop and select paste.

Then right-click on the copy, and select Send to>New Compressed folder.
My System SpecsSystem Spec
20 May 2010   #5

Windows 7 Ultimate x64
 
 

This is what I found in the event viewer:

There were several critical events about 5 or 6 and one of them appeared the same time as the BSOD appeared yesterday. All the critical events are exactly the same.


SOURCE: Kernal Power
EVENT ID: 41
TASK CATEGORY: (63)

When I clicked on Details this info appeared:

+System
-Provider[ Name] Microsoft-Windows-Kernel-Power[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41Version2Level1Task63Opcode0Keywords0x8000000000000002-TimeCreated[ SystemTime] 2010-05-20T00:47:21.552810700Z
EventRecordID34896Correlation-Execution[ ProcessID] 4[ ThreadID] 8
ChannelSystemComputerHOME-Security[ UserID] S-1-5-18

-EventData
BugcheckCode10BugcheckParameter10x8BugcheckParameter20x2BugcheckParameter30x1BugcheckParameter40x82ada178SleepInProgressfalsePowerButtonTimestamp0
This info above was exactly the same for all of the critical events that appeared.
My System SpecsSystem Spec
20 May 2010   #6

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Use an administrator account if you can.

Right-click on your Minidump folder, and select Copy. Right-Click on your desktop and select paste.

Then right-click on the copy, and select Send to>New Compressed folder.

I tried what you said and I still can not compress/archive the file.

Why does windows make it so easy to get access to this file but unable to open it?? I keep getting access denied and I am the Administrator.
My System SpecsSystem Spec
20 May 2010   #7

Windows 7 Professional x64
 
 

Try doing it from the built-in Admin account. Boot into Safe Mode and login in that account.

Or you can try taking ownership of the folder.

Take Ownership of file - Vista Forums
My System SpecsSystem Spec
20 May 2010   #8

Windows 7 Ultimate x64
 
 

This is rapidly becomming a real drag. It's not that I don't appreciates everyones help, but I am going to RMA the motherboard. The memory checks out fine.
My System SpecsSystem Spec
20 May 2010   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Timewarpone View Post
This is rapidly becomming a real drag. It's not that I don't appreciates everyones help, but I am going to RMA the motherboard. The memory checks out fine.
You would be more successful in fixing your problem if you were a bit more patient. In you first post you said you didnt wwant to rma the mobo, in this one you do. You said the ram checks out, in what app for how long.


let us know if you need help

ken
My System SpecsSystem Spec
21 May 2010   #10

Windows 7 Ultimate x64
 
 

I wish I could be more patient but the BSOD has been appearing at least once a week for 2 months now. Maybe I should have asked this forum for help sooner but I have been on another forum and doing searches and asking friends for help almost daily. I am very frustrated because a wealth of people are really trying to help me but nothing seems to be working. I am at my wits end. If I RMA the MB I can let Asus check it out. It is covered under warranty. If they give it a clean bill of health then I will RMA the memory which is also under warranty. I really feel I need to try some thing more definitive. If they both check out fine then I will do a clean install of Windows reformatting the hard drive and putting all the Win 7 drivers (Updated where available) back on then the Nvidia Win 7 graphics driver from the Nvidia web site.

I really wish I could have opened up that .dmp file and archived it so I could let you see it but I can't get it open.

I really don't know what else to say except thank You.
My System SpecsSystem Spec
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 BSOD once a week




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